“Customer service was horrible. The shippment didn't even leave PA where they are located for a week! Contacted a Fabric Sign Guys customer rep to figure out where it was. The shippment was suppose to deliver in time for an expo I was setting up for. When it didn't arrive on time I reached out to Fabric Sign guy's customer service to help follow up, all they would do was submit a online request for the shipping company to try and find it. Their email says that they "maintain high expectaions for both ourselves and FedEx concerning customer satisfaction." Very dishonest in that statment! I had requested they call FexEx, and not just submit an online claim, but they said they wouldn't and it wouldn't help any. After going back and forth by email with FSG during my travel day to the expo when I had service. I finally had some time to call FedEx myself the day before the expo. That call was indeed needed!! I was able to get a FedEx rep to personally go find it and ensure it was next day air freighted to me. Fabric sign Guys said it would take FedEx days to get to the claim and investigate and wouldn't do anything else to "hold hight expectations". Very dissapointing customer service to say the least!!”
“Our event is tomorrow and when I called was told “oh well”. I never received any correspondence at all just one that said thank you for my purchase and leave a review. Well can’t really leave a review unless I receive product. Should have ordered from my local printer but one of my clients said to try you out. Not sure that is going to happen again.”
Hi Laurel,
We can’t thank you enough for revising your review. Your input is extremely valuable, and we’re thrilled you took the time to do so.
We are happy to know we were able to resolve the issue for you and look forward to you placing a new order in the future.
Kind regards,
Ebony
“Not very happy - I ordered signs and was told they'd be here this week for an event and just looked at the tracking and they won't be here until Monday after the event. $500 for something I cannot use.”
Dear Lynette,
I am so sorry to hear that your signs will not arrive in time for your event. This is certainly not the experience we want for our customers.
I understand your frustration and disappointment. I would like to investigate this issue further and see what options we have to rectify the situation.
Please contact me directly at your earliest convenience so that we can discuss this matter in more detail.
Sincerely,
Ebony Goodwin
“DO NOT PURCHASE TABLE CLOTHS FROM THEM! Just received and the odor is unbearable! Also, I had messaged and requested a navy blue sicne they don't have a color selection. They said to just include this in the proof, which I did. I didn't need any specific navy blue, just any navy blue. And they gave me a super light royal blue. When I reached out to customer service - they wanted me to reorder and just kept saying that they can't gurantee a color if I didn't request a specific pantone color. They should have told me that when I asked for a navy blue. We order tons of things for displays - won't ever order from them again.”
Dear Janina,
Thank you for bringing this to our attention.
I tried to reach you via phone call and email but was unable to reach you.
We're sorry to hear that your order did not meet your expectations. We strive to provide high-quality products and accurate color matching, and we're disappointed to learn that we fell short in this instance.
We have investigated this issue further. Please contact our customer support team at your earliest convenience, and we'll work to find a solution.
We appreciate your feedback and value your business.
Sincerely,
Ebony Goodwin
Hi Ginny,
Thank you for your feedback.
Your experience isn't reflective of our standards and we're working diligently to prevent transit issues.
Customer satisfaction is our priority. We regret the experience you had which is why we reprinted the order free of charge. Which I see this reprint has arrived to your event on time.
Rest assured, we're committed to delivering better experiences.
We understand your disappointment but hope you can understand we thrive to serve you better.
If you have any other questions or concerns please reach out to us directly.
Best regards,
Ebony
