“Disgusting service, disgusting customer service. I have tried to take my name off the account and put in the new owners name for 6 months. everytime I ring them they tell mr this has been sorted then still send me the bill. now new owner (3 children under 3) can not order any more gas (she has no gas left, no heating and no hot water) until I pay the bill. they will not let her pay it as her name is not on the account!!! we are going around and around in circles. and they will not change name on the account until I pay her new bill. WHAT A COMPANY!!!!!! UNBELIEVABLE 6 MONTH LATER AND STILL CAN NOT GET ANYTHING CHANGED OVER!!!! NOW THEY HAVE CANCELLED HER AUTOMATIC REFILL SENSOR ON HER TANK (WHICH IS WHY SHE HAS UNKNOWINLY RUN OUT OF GAS)”
“Being a commercial customer I would not expect to run out of gas because it puts the business at risk and the jobs of my employees if I can’t trade
I have run out 5 times in the last 3 months and am 2 days away from running out again. Unbelievable!!
Their super telemetry system is useless or maybe it’s the people who monitor it or maybe both. If they gave me a delivery every 10 days I would never run out but they just can’t get this into their thick heads. The rep doesn’t seem to care and the customer relations department make promises the don’t keep.
The whole company seems to be a disorganised shambles.
Trying to get through to somebody in management is impossible. I have asked for telephone numbers or email addresses but nothing is offered.
I have been with flogas for many years. It was great for the first 6 or 7 but they have hit an all time low over the last 3
I spend about £12,000 a year on gas but will be spending it with another supplier shortly”
“Avoid this company. Use Calor or anyone else. You are on auto fill and then they do not deliver. You then notify them and they still do not deliver.They do not answer the telephone and their email service to contact them is 'undergoing maintenance'./ More like they do not have enough staff to answer the complaints they have. An awful company with abysmal custom service. AVOID AVOID”
“Flogas charge extortionate prices if you have been a long term customer as I was. They tricked me into paying almost double market rate for being out of contract plus credit control never reviewing my direct debit meaning I raked up over £1200 in debt in the last 12 months in addition to the £100 i paid each month, I debt i had to pay off with a credit card. I spoke to credit control who said I had they forgot to review my account but whilst it was their mistake, i still had to pay. Oh and now my price per litre was 47 pence plus vat so >50p.
This is 20p more than other competitors were offering. I have paid the debt and switched saving me £250 on my first delivery from Avanti.
Don't give these people your hard earned money.”
