“Having spoken to a kind and understanding Lady today I am now looking forward to the furniture arriving on April 3rd and to have it assembled.
Meanwhile may I say Thank you for your correspondence and help.
Thank you.
Joyce Tollervey”
“Lydaey at customer services provided a girsy class service and chNged the cbairs to the ones that we wantrd amd kept price the same even though these chairs where for a different dining table set
The marble dining table and matching coffee table a d chairs all look great and are of very higj quality
Stephen
Woodford Green”
“I had some delivery problems but they were ironed out by Lindsay and my order was delivered at the time the delivery guys predicted. I was called an hr before delivery to say they were enroute. The delivery guys were professional and friendly and carried the heavy stuff to my room of choice.
I would recommend Furvell as any problems you encounter they are dealt with. I am pleased with my goods and the price was very competitive. I will definitely buy again from Furvell. Excellent quality goods at reasonable prices.”
“First time using this company, was a bit unsure at first as I like to see my furniture rather than buy online. Bought a dining table and chairs, and got a free lamp table,. Got kept updated by phone and email about my delivery which was on time and delivered by two lovely lads. The dining set is absolutely beautiful and very good quality, would highly recommend Furvell furniture.”
“Brilliant company , very , responsive customer
Service , could not be more satisfied with my
Interactions and products from Furvell ,
Enjoy! You will not be disappointed.”
“Ordered and had no communication so sent email asking about order and delivery, then when my item was due delivery, I then had to email again, to be told there had been damage in the warehouse and they couldn't fulfill my order. I just felt it was strange they didn't mention it the first time I emailed them which was around 2 weeks earlier.
I was offered to see a replacement offer but declined due to the poor response from previous order and the time it took them to tell me about my order.
I have revised my review as I received a phone call with a full apology on the lack of service I received. There has been changes within the company which they agreed were no an excuse for the service I received and agreed with the reason I wrote my review.
I was certainly not expecting the phone call and must say it changed the way I felt about the company in general.
I would certainly now after knowing the circumstances order again as I do think they were very genuine to their reasons and everyone deserves a second chance !!”
Dear Deborah,Thank you so much for your outstanding 5-star rating of Furvell! We greatly appreciate your support and are thrilled to hear that you are pleased with your experience.
We apologise for the slight delay in delivery, but we are glad to hear that our team promptly addressed the issue and resolved it for you. Customer satisfaction is our top priority, and we always strive to provide excellent communication and resolve any concerns promptly.
Once again, thank you for your feedback and choosing Furvell. We look forward to serving you again in the future.
Kind regards
Furvell.
Thank you so much, Jeanette, for your amazing 5-star rating of Furvell! We truly appreciate your feedback and are thrilled to hear that you were very pleased with your dining set. At Furvell, we strive to provide top-quality products and excellent service, and we're delighted to know that our delivery was on time and hassle-free for you. We sincerely appreciate your support and hope to have the opportunity to serve you again in the future.
Dear Michael,Thank you so much for giving Furvell a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you think our products are of stunning quality. We're delighted that you're happy with your purchase.
We sincerely appreciate your support and hope that you continue to enjoy our products for years to come. If you ever need anything or have any further feedback, please don't hesitate to reach out.
Thank you once again, and have a fantastic day!
Dear Sandra, Thank you so much for your fantastic 5-star rating of Furvell. We truly appreciate your support and are thrilled to hear that you had a great experience with our company.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are always here to help.
Thank you again for choosing Furvell!
“Absolutely brilliant company to do business with
They kept us up to date with our furniture leaving the factory and on to the delivery company
And they were fantastic,
We will more then likely do more business with this company, as for as star’s all five, if I could give more, I would do
All the best going forward
Brian & Alison”
Dear Brian and Alison, Thank you so much for your fantastic 5-star review of Furvell! We truly appreciate your kind words and are thrilled to hear that you had an absolutely brilliant experience doing business with us.
We always strive to keep our customers updated every step of the way, from the moment your furniture leaves the factory to its safe delivery. It's great to know that you found our service to be fantastic.
We are delighted that you are considering doing more business with us in the future. Your continued support means the world to us.
