“Same as what everyone else is saying, awful experience!
Delivery was much later than it should have been. Didn't seem to receive much of an apology. But at least customer services was in contact with me then.
Putting my purchase together I discovered I dont have the fixings for the table or the firepit surround. I have sent many emails and was told repeatedly, over the past couple of months that they were being sent. ButI have received nothing.
And now they are completely ignoring me. No response at all. I'm very dissapointed and upset. Terrible company.”
“I’ve never had such a dreadful experience with a company before. I ordered a dining table set from Furvell at the end of May and didn’t receive the full order until the end of August – three long months of waiting! The communication was almost non-existent. Every time I reached out for an update, I got vague promises that the product would be delivered "soon," which never happened.
When the delivery finally arrived, to my shock, they only brought two chairs instead of the full set with the table! I then had to wait another month for the remaining chairs, and when they finally arrived, the quality was horrendous. The chairs feel unstable and unsafe to use. To top it off, I was promised a partial refund for the absurd delay, but the company has vanished – no follow-up, no refund, nothing.
What’s worse is that two of the chairs arrived faulty, and instead of replacing or fixing them, the company only offered to collect them, leaving me with even fewer seats. It's absolutely absurd. They have zero interest in resolving customer issues.
And as if the experience couldn’t get any worse, I ordered champagne-colored chairs but received light grey instead. I tried contacting them about this mistake, but of course, I was met with silence.”
“Ordered a dining set on February this year eventually got it on May but 2 wrong colour chairs still waiting on replacement and no one answered my messages shocking customer service”
“I ordered a table and chair s from this company in may, waited about 8 weeks for delivery, it finally come , and the chairs are not what I ordered they are gold, tried getting hold of the company to redeliver the ones I’ve ordered and emailed them, with no response or reply. I wouldn’t use this company again. I just want the chairs that I paid a lot of money for.. the table and chairs as still in boxes in my living room waiting to be changed.. the service is shocking. I just want my money back now.. avoid at all costs.. do not use.”
“Got the cream marble table and the damage was crashed and bits chipped. They have offered to give me a new marble but weeks later they don’t answer me.”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“The order was placed on 12 May 2024. The delivery dates were deferred several times without any notification until I inquired about the delivery time slots one day before the agreed dates. The last agreed delivery date was 24 July 2024. Finally, I need to submit a dispute with my bank in order to get a refund.”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“Terrible service table and chairs both damaged
The after sales is awful still waiting for my replacement you cant get hold of anybody,
Emails not answered and you cant get throufg on the phone”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“Really unprofessional people i have even seen , I have shifted to a new house , everything I ordered from elsewhere was just right but this Furvell have been messing around since a month, they took my money and sent the wrong order then on requesting so much ( requesting for my own order) they gave a delivery date then cancelled, then when the driver came it was wrong order again, messes around my house warming party , my son’s birthday and still messing around, Natalie promised to refund my £99 but still nothing received, I have all the proof, please don’t but anything from them i am regretting every second, there are so many big proper companies with their stores selling the same product with a price match, please don’t buy from this fraud company and help them shut their business so they are not able to fool anyone else”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“Absolutely terrible.
They took 6 weeks to even attempt to deliver our furniture and then "broke down." Was never given another date of delivery so I cancelled the order.
Customer service is atrocious, took me several emails and threatening with trading standards to get my refund sorted.
Don't give this joke of a company the time of day, you'll regret it if you do!!!!”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“Have now waited 6 weeks for 2 chairs. They were supposed to arrive Tuesday so arranged wirk to be here but received a call after lunch that it was now coming Thursday. Today's Thurs and changed work again, to receive a call at 17.50pm to tell me they're not being delivered today now and it'll be next week and that I can either accept the delivery ir request a refund. How utterly charming!! If I'd have realised the chairs were being imported from China I would not have ordered in the first place. I have no idea of the quality of the product etc yet but I will update if they ever turn up.”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“Had a few difficulties with delivery, which we’re sorted out and we received the premier service, which I highly recommend looking at the amount of boxes involved! but now it’s here we love it! Very happy with the quality and comfort. Now just waiting for the British summer to start 🥴”
“Item was damaged by courier husband cut hand on packing waiting for furvell to rectify waiting on refund and replacement glass for the table this inconvenience has impacted our routine left with smashed glass and no fixings cannot use the product I paid with bank account do not have paypal
Thankyou for partial refund waiting for replacement glass and fixings
Fair company and are rectify this thanks again”
“I ordered my table and chairs on the 2nd June. I have had a handful of delivery dates that have been unsuccessful after I had made arrangements for people to be at my house to receive. I received another message last week saying the warehouse had been broken into hence another delay. I have tried ringing / emailing but no reply. I am very concerned I may not receive the goods. I am writing this review as I cannot get hold of anyone. I also paid 10% for assembly and they said it would delay the delivery further would I consider cancelling this service I agreed and we promised a 10% refund but would take 10 working days. This was 3 weeks ago. Shocking service”
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
“Ordered bistro set in May and after several e mails to them it finally arrived on the 8th July but was incomplete. No cushions for chairs or base for table. After contacting them again and having to chase we did receive the missing items. We are pleased with the quality of the bistro set but customer service and the length of time we waited was poor. It was only after we mentioned a refund did they expedite the delivery to Parcel Force rather than their own drivers. They also wanted a review before the situation was resolved.”
“I have not received my purchase yet, so I am not sure why I am being asked to review it.I am still waiting for it to be delivered .How do you expect me to upload a picture when I have not received the furniture?.
This is the second email I have had regarding a review .
Items have not been received”
