“Item was damaged by courier husband cut hand on packing waiting for furvell to rectify waiting on refund and replacement glass for the table this inconvenience has impacted our routine left with smashed glass and no fixings cannot use the product I paid with bank account do not have paypal
Thankyou for partial refund waiting for replacement glass and fixings
Fair company and are rectify this thanks again”
“Delivery took some time having to keep chasing them up.But the product was great lovely table and chairs and the delivery men where great assembled up table and chairs and polite.”
“After email communication, the issue I had with the wrong colour being received was resolved over the phone and a discount was given for the inconvenience.”
“The service was very efficient. I was sent the wrong item, but once notified the service was excellent. I was given the option to have the item returned and replaced within one day of sending my email”
Dear Jacqueline, Thank you so much for your 4-star rating of Furvell! We greatly appreciate your feedback and are thrilled to hear that you found our service efficient. We apologise for the mix-up with your order, but we're glad that our team provided excellent support once you notified us. We always aim to promptly rectify any errors, and it's wonderful to hear that we were able to offer you the option to have the item returned and replaced within just one day of your email.
Thank you again for choosing Furvell and we look forward to welcoming you back soon.
Kind regards
The Furvell Team.
“The table I purchased was available at considerably more cost from other retailers. I am very pleased with my purchase and the value for money it represents.
My only disappointment was having to chase delivery followed by a cancelled and rearranged delivery.
However, all was well in the end and I would certainly recommend Furvell, especially in terms of value for money.”
Dear David, Thank you so much for taking the time to rate Furvell with a brilliant four-star review! We greatly appreciate your kind words and feedback about your recent purchase. We are thrilled to hear that you found the table to be not only of great quality but also a fantastic value for money compared to other retailers. We strive to offer competitive prices without compromising on the quality of our products.
We sincerely apologise for the inconvenience you experienced with the delivery process. We understand how frustrating it can be to have to chase the delivery and then face a cancellation and rearrangement. However, we are glad to hear that despite this hiccup, everything worked out well in the end. Your recommendation means a lot to us and we are truly grateful for your support.
Once again, thank you for choosing Furvell. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future!
Kind regards
Natalie.
“I have always been wary of internet shopping, let alone spend nigh on £1000 for a dining set I've neither seen or touched. I was reassured by Furvell that their reputation was outstanding and reviews seemed to indicate the same. There are always bad reviews and you have to read between the lines.
It did take slightly longer than promised and I believe logistics seemed to be the biggest issue. That being said I was kept informed every step of the way and duly compensated for the inconvenience.
The dining set is first class, extremely heavy and I did opt for the delivery with assembly option. Thank God I did....
Thank you Furvell for a lovely dining set, definitely recommended if you are patient.
Great communication which always helps even when things don't go to plan.”
“Arianna dining table & chairs looks luxurious bit of a nuisance having to build everything from scratch even chairs , need two people to lift table top it's so heavy but worth it very sturdy.
Had a issue we part of my order not being delivered after a few emails finally got the rest of my order after speaking to a lovely lady who got straight on the case my order was completed 3days later so if you have a issue don't email just phone.
I am now a happy customer.”
“The quality of the dining table and chairs is extremely good for the price, I can't fault it at all.
Deliver was delayed due to a breakdown but we were communicated with really well and it was delivered the next day as promised, the delivery team were really helpful, especially as access to my house is quite hard.
Only disappointing part is the free gift, it never arrived and when I emailed to ask why I was told it's because I never manually added it to my order....so if you want the free gift please make sure you manually add it”
Thank you, Angelique, for your 4-star rating of Furvell! We appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service. We take pride in providing excellent service to our customers. We understand your concern about the delivery process, and we value your input. We continuously strive to improve our services, and your feedback helps us in identifying areas that require attention. Rest assured, we are actively exploring options to enhance our delivery operations.
Thank you for choosing Furvell, and we look forward to serving you again in the future!
“Had a couple of problems with my order but Lynsey sorted it, and got a free gift as a goodwill gesture. Wouldn't hesitate to order again from here. Delivery was very good and updates from delivery lads was spot on.”
“Despite receiving a damaged dinning table I am happy with how Furvell have resolved this matter. I contacted them to say the dinning table was chipped via instagram and they quickly sent a replacement and collected the damaged one.
Thank you for resolving this matter.”
Hi Olivia, Thank you for leaving us a review, we really appreciate you taking the time and glad we could resolve your issues for you.
Kind regards,
Furvell.
