“My garden furniture is amazing. Great quality and comfortable. The delivery service isn’t great, I had to chase several times after various dates were missed and I was given excuses about customs delays as other reviewers have mentioned. At one point I thought I had been scammed by this company as the contact telephone number didn’t work and things didn’t sit right. But I got my product in the end and I am very happy with it.”
“Ordered great value outdoor beanbags. Sent the wrong colour and could not replace as sold out. Offered collection and refund but scant consolation for not getting the product I paid for.”
Hi Guy, I am very sorry the incorrect colour was sent to you but I hope you are pleased with the exceptional quality and price of the product overall.
Kind regards
Jane.
Hi Susan, I am very sorry you have to wait some time for the replacement part but glad we resolved your issue for you in the end. I hope you are pleased with your garden furniture.
Kind regards
Jane.
“Good website and product. However need to improve on communication. I wasn't informed that delivery was cancel until late afternoon when I have been waiting most of the day.”
Hi Elisa, Thank you for taking the time to leave us a review. I am sorry your experience with us did not meet your expectations, we take customer feedback very seriously and are working hard to improve our delivery service. I am glad you are pleased with your dining set overall.
Kind regards
Jane.
“Was really good at getting back to me, at first for the information on the product I was interested in buying, but when something was missing from the delivery, message lots of times, been waiting a few weeks now n still not received the stones for the fire pit table. A real shame because wanted to give them 5stars but still waiting for email back and product to be sent as it was part of my order.”
Thank you so much for taking the time to share your feedback about Furvell. I am very sorry it took a while for you to receive the stones for your fire pit table, they came from an external supplier but you should have now received them.
I hope you are pleased with your furniture overall and enjoy it for many summers to come.
Kind regards
Jane.
“Thank you for your very kind and understanding resolution to the issues with my bed order. It is very much appreciated after what has been an extremely stressful period.”
“Marble Side tables. 2 tables ordered and delivered by Parcelforce. Based on this would never use Parcelforce. Express 48 took about 10 days. Tables themselves were good quality but one table had virtually no marble markings and we were promised a replacement which is yet to arrive”
“After speaking on the phone today with customer service from Furvell I am looking forward to receiving my items on Thursday. Had a little delay but everything has been resolved today and dealt with appropriately. Hopefully I can give a 5 star review of my Table and chairs and the lamp table on Thursday after it’s arrived.”
Hi Shuria, I am sorry to hear you have not had the best experience with us. I am going to look into your issues and will get in touch with you directly.
Kind regards
Jane.
“|3 stars because they failed to deliver this on the day agreed, gave me a second day for delivery but would not give me a time stating that it was impossible because of the traffio, and when the deliver team called to tell the office that the delivery could not be made that day, the office failed to tell us meaning we waited at a building site until 7pm before assuming it was not coming. It came the following day without notice from the office, and then we found that the coffee table we had also ordered was not on the van but would come on yet another delivery, maybe the following week. They did however offer us a consul table which we accepted but was not ideal. Great furniture let down by an office that really has no idea how to get deiveries done on time and helping the customer plan their day rather than waiting all day for something that failed to arrive”
Hi Mark,Thank you so much for taking the time to provide your feedback on Furvell. We truly appreciate your kind words and it means a lot to us.
We are thrilled to hear that our efforts are making customers like yourself happy. At Furvell, customer satisfaction is our top priority, and we are always striving to provide the best experience possible.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Our dedicated team is here to help and we want to ensure that you have the best possible experience with Furvell.
Once again, thank you for sharing your feedback. We look forward to serving you again in the future.
