“Still have not received my order. Very disappointed in the service and communication. Will NEVER buy another product from this company. Have told my family, friends and colleagues that they need to stay away from this company.
Yet again I have been asked to edit my review by posting a picture of the goods I received.
Guess what……..yes that’s right, still have not received my order. This order was processed on 11/04/2024 today is 25/05/2024.
Yesterday I had a most unpleasant experience of speaking to Natalie. I was promised a full refund for £119.20.
I’m not holding my breath waiting for the refund.
My advice to ALL prospective customers is to avoid dealing with this incompetent company.”
“The service was very efficient. I was sent the wrong item, but once notified the service was excellent. I was given the option to have the item returned and replaced within one day of sending my email”
Dear Jacqueline, Thank you so much for your 4-star rating of Furvell! We greatly appreciate your feedback and are thrilled to hear that you found our service efficient. We apologise for the mix-up with your order, but we're glad that our team provided excellent support once you notified us. We always aim to promptly rectify any errors, and it's wonderful to hear that we were able to offer you the option to have the item returned and replaced within just one day of your email.
Thank you again for choosing Furvell and we look forward to welcoming you back soon.
Kind regards
The Furvell Team.
I am very sorry you didn't receive the ornament you ordered from us, unfortunately some stock shipped from our supplier has been signed for at our premises but has not been received by us and so we are still trying to trace it.
With regards to you not receiving a response to your emails, I would be very grateful if you could forward these directly to me at jane@furvell.com so I can investigate, as all our emails are respond to daily from Monday to Friday and had we received an email from you chasing an order we most certainly would have replied.
Kind regards
Fuvell.
“I recently purchased outdoor Rattan set and I delighted with it. The quality of the furniture is better than expected and it looks absolutely stunning in my garden. Also arrived sooner than I thought. Thank you Furvell”
Dear Alison, Thank you so much for your 5-star rating of Furvell! We sincerely appreciate your support and are absolutely thrilled to hear that you are delighted with your garden furniture.
We are also glad to know that your order arrived earlier than anticipated. We strive to provide prompt and efficient service to our valued customers like you. Your satisfaction is of utmost importance to us, and we are committed to continuously exceeding your expectations.
Once again, thank you for choosing Furvell and we look forward to welcoming you back soon.
Kind regards
The Furvell Team
Thank you so much for your wonderful 5-star rating of Furvell! We truly appreciate your kind feedback and are thrilled to hear that you absolutely love your dining set. Your satisfaction is our top priority, so we're delighted to know that we could meet your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! ⭐️⭐️⭐️⭐️⭐️
“The cube set is great value for money. It’s a fully built product (not flat pack) the cover was a nice surprise. We had delivery within 7 days. Will order our indoor furniture soon.”
Thank you so much for your wonderful 5-star rating of Furvell! We're thrilled to hear that you found the cube set to be great value for money and that you were pleasantly surprised by the fully built product and the included cover. We're also glad that our delivery services were prompt, ensuring your satisfaction. We can't wait to serve you again when you order indoor furniture from us. Thank you for choosing Furvell!
“Was really good at getting back to me, at first for the information on the product I was interested in buying, but when something was missing from the delivery, message lots of times, been waiting a few weeks now n still not received the stones for the fire pit table. A real shame because wanted to give them 5stars but still waiting for email back and product to be sent as it was part of my order.”
Thank you so much for taking the time to share your feedback about Furvell. I am very sorry it took a while for you to receive the stones for your fire pit table, they came from an external supplier but you should have now received them.
I hope you are pleased with your furniture overall and enjoy it for many summers to come.
Kind regards
Jane.
“I cannot recommend this company enough. Quality item, super fast delivery & great communications I will definitely buy again in the future ⭐️⭐️⭐️⭐️⭐️”
Dear Alison, Thank you so much for taking the time to leave us a 5-star rating for Furvell! We truly appreciate your feedback and we're thrilled to hear that you had such a positive experience with our company.
Once again, thank you for your kind words and for choosing Furvell. We look forward to serving you again in the future!
Kind regards
Jane.
Dear Arshad, Thank you so much for giving Furvell a 5-star rating! We truly appreciate your support and are thrilled to hear that you are pleased with your furniture.
Once again, thank you for your kind words and for choosing Furvell. We hope to serve you again soon!
Kind regards
Furvell.
Thank you so much for your amazing 5-star rating of Furvell! We greatly appreciate your kind words and feedback. It's wonderful to hear that you found our rattan cube to be well built and an exceptional value for your money. We are dedicated to providing high-quality products at affordable prices, so it's truly rewarding to know that we have met your expectations. We hope to see you again at Furvell soon!
“Very pleased with my garden furniture excellent quality at a very reasonable price! A big thank you to the lovely delivery team as difficulty getting furniture to the back of house they couldn’t have been more helpful and patient A brilliant company thank you”
Dear Sue, Thank you so much for your fantastic 5-star rating of Furvell! We are thrilled to hear that you are very pleased with your garden furniture.
We are incredibly grateful for your kind words about our lovely delivery team. It's fantastic to hear that they went above and beyond to assist you in delivering the furniture to the back of your house.
Once again, thank you for choosing Furvell, and we look forward to serving you again in the future!
Kind regards
Natalie.
Dear Chukwunonso, Thank you so much for taking the time to rate Furvell with five stars! We truly appreciate your positive feedback and we are thrilled to hear that you had an amazing experience with our product.
Once again, thank you for choosing Furvell, and we hope to serve you again in the future!
Kind regards
Natalie.
“The table I purchased was available at considerably more cost from other retailers. I am very pleased with my purchase and the value for money it represents.
My only disappointment was having to chase delivery followed by a cancelled and rearranged delivery.
However, all was well in the end and I would certainly recommend Furvell, especially in terms of value for money.”
Dear David, Thank you so much for taking the time to rate Furvell with a brilliant four-star review! We greatly appreciate your kind words and feedback about your recent purchase. We are thrilled to hear that you found the table to be not only of great quality but also a fantastic value for money compared to other retailers. We strive to offer competitive prices without compromising on the quality of our products.
We sincerely apologise for the inconvenience you experienced with the delivery process. We understand how frustrating it can be to have to chase the delivery and then face a cancellation and rearrangement. However, we are glad to hear that despite this hiccup, everything worked out well in the end. Your recommendation means a lot to us and we are truly grateful for your support.
Once again, thank you for choosing Furvell. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future!
Kind regards
Natalie.
Dear Karen, Thank you so much for your fantastic 5-star rating of Furvell! We truly appreciate your kind words and are thrilled to hear that you found our product absolutely fabulous. It's wonderful to know that you were satisfied with the great quality of our product and enjoyed the speedy free delivery. Your feedback means a lot to us, and we couldn't be more grateful for your support.
Kind regards
Natalie.
“Our garden furniture arrived within 2 weeks. The set looks much better than the photographs. The weather cover covers all of the sections and has a draw string to stop it from blowing away. I had to speak with Hugo as we did have a cushion missing (these things happen) Hugo was very attentive and resolved this within days. We paid for the Platinum delivery which meant I didn’t need to make multiple trips to the recycling centre as the boxes are huge. The free parasol was really good, we have also managed to get lights for it.”
Dear Leon, Thank you so much for your kind words and for giving Furvell a 5-star rating. We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase.
We are delighted that your garden furniture arrived within 2 weeks and that it exceeded your expectations compared to the photographs. Our aim is to provide high-quality products that bring joy and enhance your outdoor space.
Thank you once again for choosing Furvell. We sincerely appreciate your support and hope to have the pleasure of serving you again in the future.
Kind regards
Natalie.
Dear Mica, Thank you so much for your fantastic 5-star rating of Furvell! We truly appreciate your support and are thrilled to hear about your positive experience with us. Fantastic quality items, great customer service, and speedy delivery are at the heart of what we strive to provide.
Once again, thank you for choosing Furvell. We truly value your feedback and are here to assist you whenever you need us.
Kind regards
Natalie.
“Received my garden furniture within 10 days. The quality is excellent and the free parasol was great. The delivery drivers are really nice. Thank you”
Thank you so much for taking the time to rate Furvell with a perfect 5 stars! We greatly appreciate your support and are thrilled to hear that you received your garden furniture within 10 days. It's wonderful to learn that you found the quality to be excellent and enjoyed the addition of the free parasol. We also value your positive feedback about our delivery drivers, as we strive to provide exceptional customer service at every step of the process.
Once again, thank you for choosing Furvell. We hope you continue to enjoy your new garden furniture, and please don't hesitate to reach out if there's anything else we can assist you with.
Kind regards
Natalie.