“Arianna dining table & chairs looks luxurious bit of a nuisance having to build everything from scratch even chairs , need two people to lift table top it's so heavy but worth it very sturdy.
Had a issue we part of my order not being delivered after a few emails finally got the rest of my order after speaking to a lovely lady who got straight on the case my order was completed 3days later so if you have a issue don't email just phone.
I am now a happy customer.”
“HAVING PURCHASED AND PAID FOR A PATIO GARDEN SET OF FURNITURE. ADMITTEDLY IT WAS HALF PRICE DUE TO SHOW ROOM AND MARKS ON CUSHIONS WHICH I ACCEPTED. FINALLY AFTER MUCH CHASING IT WAS DELIVERED,VERY UNHELPFUL DRIVERS JUST LEFT OUTSIDE HOUSE AND ONLY HAD TO WALK A FEW STEPS TO PUT IN GARDEN. SOFA MASSIVE FAULT AND FIREPIT DOESNT WORK, NO PEBBLES FOR FIRE, NOW WAITING AND WAITING FOR SOMEONE TO FIX FIREPIT AND DELIVER NEW SOFA. SUMMER WILL PROBABLY BE OVER BY THE TIME THEY HAVE DATES FOR ME SO LOOKS LIKE WILL HAVECA REFUND BUT THIS ALSO WORRIES ME RECEIVING IT AS NOBIDY SEEMS TO CARE !!!!!
Finally delivered said furniture 3 months later, repaired table, however parts still missing which they assured me would be with the order so told them to keep furniture and refund!!!! Ordered new table from another company being delivered after 1 week !!!”
“Thank you for your very kind and understanding resolution to the issues with my bed order. It is very much appreciated after what has been an extremely stressful period.”
“Having spoken to a kind and understanding Lady today I am now looking forward to the furniture arriving on April 3rd and to have it assembled.
Meanwhile may I say Thank you for your correspondence and help.
Thank you.
Joyce Tollervey”
“Lydaey at customer services provided a girsy class service and chNged the cbairs to the ones that we wantrd amd kept price the same even though these chairs where for a different dining table set
The marble dining table and matching coffee table a d chairs all look great and are of very higj quality
Stephen
Woodford Green”
“I had some delivery problems but they were ironed out by Lindsay and my order was delivered at the time the delivery guys predicted. I was called an hr before delivery to say they were enroute. The delivery guys were professional and friendly and carried the heavy stuff to my room of choice.
I would recommend Furvell as any problems you encounter they are dealt with. I am pleased with my goods and the price was very competitive. I will definitely buy again from Furvell. Excellent quality goods at reasonable prices.”
“First time using this company, was a bit unsure at first as I like to see my furniture rather than buy online. Bought a dining table and chairs, and got a free lamp table,. Got kept updated by phone and email about my delivery which was on time and delivered by two lovely lads. The dining set is absolutely beautiful and very good quality, would highly recommend Furvell furniture.”
“Brilliant company , very , responsive customer
Service , could not be more satisfied with my
Interactions and products from Furvell ,
Enjoy! You will not be disappointed.”
“Still no item. No communication. I had to see where my item was as not even had a confirmation. Item apparently coming from supplier but given a vague date. Still no update over two weeks later. If item not here this week I’ll be seeking a refund. I ordered many items the same night I ordered from here, everything else has arrived! Poor service I’m afraid. Communication needs significantly improving”
“Marble Side tables. 2 tables ordered and delivered by Parcelforce. Based on this would never use Parcelforce. Express 48 took about 10 days. Tables themselves were good quality but one table had virtually no marble markings and we were promised a replacement which is yet to arrive”
“having to phone three times to see where it was, I kept being told that they were having trouble with their delivery company and that they would be sending it. I cancelled and still waiting for a refund. have ordered from a defiant company and it arrived within one week. would not be buying from Furvell again.”
“After speaking on the phone today with customer service from Furvell I am looking forward to receiving my items on Thursday. Had a little delay but everything has been resolved today and dealt with appropriately. Hopefully I can give a 5 star review of my Table and chairs and the lamp table on Thursday after it’s arrived.”
“The quality of the dining table and chairs is extremely good for the price, I can't fault it at all.
Deliver was delayed due to a breakdown but we were communicated with really well and it was delivered the next day as promised, the delivery team were really helpful, especially as access to my house is quite hard.
Only disappointing part is the free gift, it never arrived and when I emailed to ask why I was told it's because I never manually added it to my order....so if you want the free gift please make sure you manually add it”
