Thank you so much for your outstanding 5-star rating of Furvell! We are thrilled to hear that you had such a positive experience with us.
Once again, thank you for choosing Furvell and for taking the time to share your positive feedback. We truly appreciate your support and look forward to serving you again soon.
Dear Christine, Thank you so much for your wonderful 5-star rating of Furvell! We truly appreciate your kind words and are thrilled to hear that our table has made a beautiful addition to your hall.
Thanks again for choosing Furvell, and we look forward to serving you again in the future!
Kind regards
Natalie.
“I have honestly had to put off writing this review!
Delivery date changed 3 times= 3 days off work!
Arrived and begin setting up table..Only to be told there is no chairs with it! 🙈
2 weeks after Delivery of table chairs arrived...Wrong colour!! Light grey instead of dark! Was told to be given 10 days to have this rectified..Now onto day 15 ..No ones answering phones when I call!! I would like my chairs changed ASAP! Please avoid this company! Still lost for words at how they think this is acceptable!!”
“Hi love too say about Louis lamp table . But I can’t say anything because I’m not received my order yet. I’m still waiting for my order to arrive. So I don’t know when I receive it.). Now I’m very happy 😃 lovely beautiful lamp table thank you Furvell , like it 👍”
Dear Jahanara, Thank you so much for your five-star rating of Furvell! We truly appreciate your feedback and are thrilled to hear that you are happy with your beautiful lamp table. We apologise for any delay in receiving your order.
Once again, thank you for your patience and support. We hope you continue to enjoy your lovely lamp table!
Kind regards
Natalie.
Thank you so much for taking the time to rate Furvell with five stars. We truly appreciate your feedback and support.
We are absolutely thrilled to hear that you were very happy with the tables and chairs you purchased from us.
Once again, thank you for shopping with us and we look forward to serving you again in the future.
Kind regards
Natalie.
“Funny how you can pesta me for a review but you can't send the stool and other bits that are missing so we can actually use what we've paid for over 6 weeks ago. Your customer care is awful. 2 weeks ago I rang and told you that pieces are missing to find our today that they still havnt been sent out. We are so disappointed 😞 please listen to your customers and answer your phone.”
Hi there
Thank you kindly for sharing your experience with us, we take all feedback on board in order to better our service.
Replacement parts can can up take up to 10 working to be sent out, apologies you have waiting just over that time frame. We are working to resolve this for you and aim to have a resolution soon.
The phone line can get really busy and we may not be available to answer your call. We always try call customers back, if you have not had a call back our apologies this will be highlighted.
Kind regards
Furvell team
“Hi the table and chairs have not been delivered and I am getting really worried about them now I have tried to contact you today to no success please get in touch with me and let me know were they are thanks Sue McCann”
“I have always been wary of internet shopping, let alone spend nigh on £1000 for a dining set I've neither seen or touched. I was reassured by Furvell that their reputation was outstanding and reviews seemed to indicate the same. There are always bad reviews and you have to read between the lines.
It did take slightly longer than promised and I believe logistics seemed to be the biggest issue. That being said I was kept informed every step of the way and duly compensated for the inconvenience.
The dining set is first class, extremely heavy and I did opt for the delivery with assembly option. Thank God I did....
Thank you Furvell for a lovely dining set, definitely recommended if you are patient.
Great communication which always helps even when things don't go to plan.”
“The team kept me fully up to date on the delay to the delivery. The team were very helpful and even offered a reduction refund due to the late delivery. The figurine is great and fits the hallway prefectly. Thank you customer service team Furvell.”
