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Furvell Reviews

3.7 Rating 179 Reviews
68 %
of reviewers recommend Furvell
Read Furvell Reviews
Furvell 5 star review on 17th July 2024
Jenny May
Furvell 5 star review on 17th July 2024
Jenny May
Furvell 5 star review on 17th July 2024
Jenny May
Furvell 5 star review on 12th July 2024
Melanie Curbishley
Furvell 5 star review on 21st June 2024
Lisa Knight
Furvell 5 star review on 21st June 2024
Lisa Knight
Furvell 5 star review on 3rd May 2024
Leon
12
Anonymous
Anonymous  // 01/01/2019
Terrible customer service! Ordered furniture and was told 2 to 3 weeks delivery. After 3 weeks nothing, contacted Furvell multiple times and was eventually given a delivery date about a month later. Took the day off and waited in all day, no delivery. Contacted Furvell again and was guaranteed delivery for the following Friday, waited in all day again, no delivery. Contacted Furvell again and they were looking into it. Furniture turned up about a week later with no warning, fortunately someone was in. 2 chairs were faulty, contacted Furvell again and after several weeks and lots of emails were sent 2 footstools that I didn't need or want. Contacted Furvell again and several weeks later received the replacement chairs after yet more emails. Nice product but very poor service.
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Posted 1 year ago
Delivery took some time having to keep chasing them up.But the product was great lovely table and chairs and the delivery men where great assembled up table and chairs and polite.
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Posted 1 year ago
happy with the table but it had a little chip in it
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Posted 1 year ago
I like the table
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Posted 1 year ago
Horrendous!! I never received my order, even though every week I emailed asking where it was and every week they said next Friday! After waiting 3 weeks, they refunded me! Horrendous and would never recommend them
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Posted 1 year ago
Hi Helene, I am very sorry you didn't receive the knot ornament you ordered from us. Unfortunately the stock shipped from our supplier has been signed for at our premises but has not been received by us and so we are still trying to trace it. I understand this is not an acceptable amount of time to wait for an ornament so please accept our apologies once again. As soon as you requested a refund this was actioned immediately. Kind regards Fuvell.
Posted 1 year ago
A stunning product. Very reasonable price and super quality. Customer service is outstanding. I had lots of questions along the way and was always supported by a lovely lady called Jane. Even got a free coffee table with my dining table and chair set even though I missed the offer by one day. Would definitely recommend this company and will definitely come back here if I need any other furniture in the future. Thank you very much. Delivery was very smooth and professionally too.
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Posted 1 year ago
Dear Farzana,Thank you so much for your wonderful 5-star rating of Furvell! We are thrilled to hear that you found our product stunning, reasonably priced, and of super quality. Our team takes great pride in providing outstanding customer service, and we're delighted to know that Jane was able to support you throughout your experience. Your recommendation means a lot to us, and we are more than happy to assist you with any future furniture needs. Thank you again for your support. We look forward to serving you in the future! Kind regards The Furvell Team
Posted 1 year ago
Absolute shambles from start to finish whenever that will be. Ordered garden table and chairs, 2-4 weeks for delivery. Delivery was delayed and no updates . Constantly had to chase, lots of promises and nothing. Eventually got the delivery and the glass top for table has large chip out of it and numerous parts of the rattan was covered in rust. Not to mention one chair very wobbly to point uncomfortable to sit on. Missing items coals for firepit, furniture cover and umbrella. Back and forth via WhatsApp as their phone lines don't work and I was told they would send out missing items and replace damaged parts. Had to constantly chase and eventually got the missing parts but was told an engineer would come out to inspect the furniture. Took a day off work for the engineer. Heard nothing, WhatsApp messaged them to be told no engineer was coming and they were arranging a day to collect the full order. This was advised to me after i had wasted a days holiday from work. very cheeky attitude on WhatsApp. I would advise if you are thinking of ordering with this company to seriously think twice. I have never wasted so much time in my life trying to get something resolved for them to then say they are not willing to resolve it and I have no option but to allow them to collect the furniture leaving us with nothing. They really do not care about customers. Stay away from Furvell Home !!
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Posted 1 year ago
Hi Carmen, thank you for taking the time to leave a review. As discussed the engineer visit was cancelled as you opened a chargeback through Klarna for non receipt of your order when you did in fact receive it and the minor issues you have were being resolved by our team. It is our company policy to collect goods for a full refund if a chargeback is opened, we will reach out with a collection date once this has been arranged. Kind what’s Furvell.
Posted 1 year ago
Excellent service delivery on time, thankyou!
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Posted 1 year ago
Dear Afaq, Thank you so much for your amazing 5-star rating of Furvell! We are absolutely thrilled to hear that you had such a positive experience with us. Your support means a lot to our team. If there's anything else we can assist you with in the future, please do not hesitate to reach out. Kind regards The Furvell Team.
Posted 1 year ago
Great products and fast delivery. I will definitely use again.
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Posted 1 year ago
Dear Jonathan, Thank you so much for giving Furvell a glowing 5-star rating! We truly appreciate your kind words and recommendation. We strive to provide great products and fast delivery to our valued customers, like yourself. We look forward to serving you again soon, and please don't hesitate to reach out if you need any assistance. Kind regards The Furvell Team.
Posted 1 year ago
Wouldn’t recommend this company as had nothing but hassle with them trying to get a refund after no delivery my item. Been a bad experience with them… had to non stop call them and email them to get things moving for my refund.
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Posted 1 year ago
I’m very sorry you have had reason to leave negative review. I can see you were refunded for the parasol base several weeks ago so we will reach out to you directly. Kind regards Furvell.
Posted 1 year ago
Would use Furvell again. Excellent delivery service and so pleased with our furniture.
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Posted 1 year ago
Dear Jill,Thank you so much for your fantastic 5-star rating of Furvell! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We are delighted to know that you found our delivery service excellent and that you are pleased with your new furniture. Thank you once again for choosing Furvell, and we hope to have the pleasure of serving you again in the future. Kind regards The Furvell Team.
Posted 1 year ago
Never used this firm before but they have sourced a great product at an excellent price. My teenage boys love the beanbags.
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Posted 1 year ago
Dear Patrick, Thank you so much for your outstanding 5-star rating of Furvell! We're delighted to hear that we could provide you with a great product at an excellent price and we're thrilled that your teenage boys love the beanbags! It's always a pleasure to see our customers satisfied with their purchases. Thank you once again for choosing Furvell. We look forward to serving you again soon! Kind regards, Furvell.
Posted 1 year ago
Ordered great value outdoor beanbags. Sent the wrong colour and could not replace as sold out. Offered collection and refund but scant consolation for not getting the product I paid for.
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Posted 1 year ago
Hi Guy, I am very sorry the incorrect colour was sent to you but I hope you are pleased with the exceptional quality and price of the product overall. Kind regards Jane.
Posted 1 year ago
Considering i do not have my marble table as ordered in march I would not rate this company . Communication is poor and they just mess you around. Saying different things about the delivery dates etc . I am just glad I decided to pay by Klarna who have put a hold on my payments while they are investigating thank goodness . My asvucw do not use this company
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Posted 1 year ago
Hi Lucia, I am very sorry you haven't received your dining table as of yet. We are working this out with the courier and will be in touch soon. Kind regards Jane.
Posted 1 year ago
Absolutely perfect. We’re over the moon.
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Posted 1 year ago
Dear Hollie, Thank you so much for your outstanding 5-star rating for Furvell! We truly appreciate your kind words and support and hope you enjoy your garden furniture :) Kind regards Furvell.
Posted 1 year ago
Nice table very happy was offered a free lamp table with purchase which did not arrive so had to contact customer services who sent out a week later so overall very pleased
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Posted 1 year ago
Thank you so much for your fantastic 5-star rating of Furvell! We truly appreciate your kind words and are thrilled to hear that you are extremely happy with your purchase. Kind regards Furvell.
Posted 1 year ago
Great price and quality. Very happy.
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Posted 1 year ago
Dear Nathalie, Thank you so much for giving Furvell a 5-star rating! We really appreciate your support and feedback. We are thrilled to hear that you are happy with the great price and quality of our products and hope you enjoy your garden furniture :) Kind regards Jane.
Posted 1 year ago
Have put a three star as had to wait along time for replacement part of patio set the parts have arrived and are ok
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Posted 1 year ago
Hi Susan, I am very sorry you have to wait some time for the replacement part but glad we resolved your issue for you in the end. I hope you are pleased with your garden furniture. Kind regards Jane.
Posted 1 year ago
After email communication, the issue I had with the wrong colour being received was resolved over the phone and a discount was given for the inconvenience.
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Posted 1 year ago
Hi Amy, thank you for taking the time to leave us a review and I hope you are pleased with the quality of your bean bags. Kind regards Furvell.
Posted 1 year ago
Good website and product. However need to improve on communication. I wasn't informed that delivery was cancel until late afternoon when I have been waiting most of the day.
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Posted 1 year ago
Hi Elisa, Thank you for taking the time to leave us a review. I am sorry your experience with us did not meet your expectations, we take customer feedback very seriously and are working hard to improve our delivery service. I am glad you are pleased with your dining set overall. Kind regards Jane.
Posted 1 year ago
Furvell is rated 3.7 based on 179 reviews