“No show walking boots said the parcel had gone missing (fair enough) claimed I couldn't re order same ones as they were out of stock but I checked on website and they were still being advertised only gone back up in price. Asked for my feedback on them, got it and replied with a condescending reply on how parcels do go missing as if I am stupid and did not realise this. My issue with them is saying the boots were out of stock when they were advertising them again on their website! If you don't want customers feedback don't ask for it cos if they don't get good service they will tell you!”
“I purchased my first pair of Grisport Hurricane walking boots accouple of years ago. They are lovely and comfortable. But I am very disappointed with the quality of the solos. The rubber being very thin has come away from the heel, rendering the boots useless. I tried to add a photo, but the site does not seem to let you. I will never buy any Grisport boots again.”
“I bought a pair of Grisport boots, they are very comfortable BUT after a few weeks the soles came away so I took them back to the retailer who replaced them for me But again after a few weeks the sole came away again, so I took them back to the retailer who refused to exchange them as I only had the original receipt. So I took them to the cobblers who stuck the soles back on but after a few days the soles came off. The cobbler said there was a problem with the material used for the soles. So I contacted Grisport via e-mail but did not receive a reply, so I made a comment on their FB page and they removed it. I have e-mailed them again but to no avail..No customer service, Boots Not fit for purpose. It is a disgrace”
“Have had several pairs of Grisport boots before with no real problems. I purchased a pair Thunder Trecking boots in Oct 2019 and due to Covid lockdown only really started wearing them on a regular basis from about April. The soles have really worn down and I now have put in gel insoles but still can feel small stones etc . They have also recently started come apart where the sole meets the leather upper. My main gripe is the company when contacted to discuss the matter never responds back. These boots did not have Vibram soles as my previous ones did. I gave 5stars when I first purchased them but can only give one star on my latest dealings. The company advertises them giving Years of Wear. On this pair I will be lucky to get 12 months. Very disappointed with boots and sevice”
