“Purchase and delivery went smoothly. Was disappointed by the color of the sandals, however - the images on the website look like the straps are a matt shade of purple but in reality, they have a shiny sheen and are lighter in color than expected.”
Hi Sara, thank you for your feedback. Great to hear that you are happy with the service you received. Sorry if the colour shade isn't what you expected. We always try to represent the products as accurately as possible in the images we use on the website. If the sandals are unworn and you wish to return them, that is no problem. Please just email us on hello@groundedwellness.co.uk to let us know. With best wishes from Grounded Wellness
“Got a plug in,, to let me know if I have earth from plug socket, not sure how it works, as there was nothing with it , all the lights came on , and I still none the wiser”
Hi Patrick, thank you for your review. The instructions are included on the specifications tab of the product page on our website and are as follows:
'Simply plug it into an outlet, turn on the power and 3 amber lights will read that your outlet is grounded and ready for use with an earthing product. Any other combination of lights indicates the outlet is not grounded. If one outlet is not grounded in the home, you might consider testing another outlet. It is possible to have some outlets that are grounded and some that are not in the same home. You will need to consult an electrician about outlets that are not grounded.'
Hope that helps. With best wishes from Grounded Wellness
Hi Lynn, thank you for your review. As we dispatch items from the UK it can take up to 2-3 weeks on international orders for items to arrive at their destination. You should have received your tracking details by email when your order was dispatched ( it is worth checking your spam folder incase they have landed in there). If you haven't received these then please email us at hello@groundedwellness.co.uk and we will be happy to help. Thank you. With best wishes from the Grounded Wellness Team.
Hi Mariusz, thank you for leaving us a review. We are sorry to hear you had problems with your delivery. We dispatched your order the day after you placed it, but once we pass the parcel over to our courier Royal Mail, the responsibility passes to them for delivery. We are so glad to hear you finally received it and we hope you are happy with your order. Apologies for the inconvenience this has caused.
With best wishes from the Grounded Wellness Team.
“I bought the socks several years ago and wore them every day. The recent purchase was smaller and thicker. Although I wear a size 39, I will next buy the L size.”
