“I can't rate the products as they were a gift for someone else. However, the service fell way below par. I paid for Express delivery and was told the gifts would arrive on Easter Sunday (5 April). Despite contacting Halen Mon on 3 occasions, the delivery did not arrive until 10 April. I was never offered a refund for the "Express" delivery and was just sent an email apologising for the inconvenience and they hadn't realised Good Friday and Easter Monday counted as Bank Holidays. Although I have been a regular customer for many years I will not be ordering online from Halen Mon again.”
“Have not received the package, even though I received an email saying they tried to deliver. No note was left. Very disappointing. Don’t know if I will ever receive the product. Will request a refund”
Dear Mr Hawkins
Thanks for taking the time to leave us a review. Our postage is most often charged at cost, and there are many occasions when we actually end up covering shortfalls ourselves. Unfortunately, we cannot compete with larger retailers, such as Amazon, on delivery.
We really hope you will buy from us again, thank you for sharing your thoughts.
Jess and team HM
“I have loved all your products, we live in the area. But the way you are ignoring the problems your smoke is causing for neighbouring business and homes, means I will not be buying from you for the foreseeable future. What was once a friendly local business is now a problem neighbour.”
“Hello,
I’m afraid I can’t make any comment currently as the item has not been received as yet. I’m a bit disappointed as this was ordered as a gift.
Wendy Owens”
