“Driver wasn’t waiting in arrival hall as expected. After trying to call the company without any response, we tracked down the drivers number & found he was waiting quite far away in a separate location. 30 minutes later , We had to go find him outside with all of our luggage, after a 14 hour flight. We got to him just before he was about to leave. Would never use them again.”
“Appalling service. They are supposed to track your flight but driver left, in spite of him reading our message, and after ignoring at least 2 calls and 2 messages from us to him, within 45 minutes of our plane landing. Clearly no allowance made for disembarking, immigration and bag collection. Left us stranded at Melbourne airport, where we eventually, after 2 hours, managed to get an Uber. Totally unreliable and untrustworthy and would definitely NOT recommend.”
“As the other comment, driver was 1 hour late when taking us to the airport, then the same driver had the audacity to leave the airport when we where waiting for him at the international arrivals and then, says “ you missed out get an uber” I did, it was cheaper, and got a refund from Booking.com.
The drive, a scammer even deleted his messages on WhatsApp, make sure you take photos ! I did before he deleted them !
Do not use keep well away!”
“Our flight was scheduled to arrive at 1:37 but did not land until 2:05 but we were not concerned because we were told that our flight would be tracked and the driver would wait 45 minutes after the flight had landed. After 26 hours of travel we were looking forward to a smooth transition home. That was not the case. The driver had left the airport by the time we got through customs and collected our luggage which was at 2:40. This was when I tried to make contact with the company. The phone was answered by an answering machine. I texted and was told that the driver had left because he had waited 45 minutes from 1:37. I had to take photos of the arrival board to prove that the plane did not land until 2:05 but this did not matter to them. They just stopped responding. It was a horrible experience and I definitely would not recommend this company that are unreliable and have zero customer service.”
“Very happy with service. Clear instructions and kept informed of when car was arriving even though we arrived later than expected. Delivered to our hotel door.”
“We are new to this service but we were very impressed with the quality of the service. No problems, punctual and careful driver. Thanks Zack we'll use again”
“The driver was on time and waited more than an hour to pick us up at the airport. It was a very clean, brand new Tesla electric car. Thanks for everything.”
