HealthBird Reviews

Name: HealthBird
Address: 230 NW 24th St, Miami, Florida
Rating: 4.67

4.7 Rating 96 Reviews

91 %

of reviewers recommend HealthBird

Company Reviews

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Phone:

833-384-2473

Email:

ask@healthbird.com

Location:

230 NW 24th St,
Miami
Florida
33137

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy to be set up with a better plan than I initially chose. More expensive with better coverage, which I paid for. However in the app it’s shown that I have the cheaper, original plan which doesn’t give me any of the coverage I need until I pay an insane deductible that I literally don’t even make enough money to pay by the end of the year. I called to have this corrected several days ago and was told it’s an IT issue which they would request me fixed for me. Nothing has happened since. This is a terrible start with this company.”

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Posted 1 year ago

Dear Amanda, Thank you for reaching out to us. Your feedback is invaluable, and we sincerely apologize for any inconvenience you've experienced. Rest assured, we are diligently addressing the issue with the view in the HealthBird app, and we understand the importance of timely resolution. Please expect insurance ID cards with the selected policy information via mail within the next 5-10 business days. Please be advised that your plan will be active as per the timeline communicated to you by your Licensed Agent during your call. Should there be any inconsistencies between what was discussed and what you've encountered, we encourage you to give us a call. For any further inquiries or assistance, please don't hesitate to contact us via email at hello@healthbird.com or by calling (833) 384-2473.

Posted 1 year ago

“Very poor service no one is willing to help with any billing issues.”

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Posted 1 year ago

Hello, We understand your concerns, we can certainly guide you through the necessary steps to address your billing concerns with your insurance carrier. However, please be aware that we do not handle payments directly, so we are unable to facilitate any modifications or cancellations on your behalf.

Posted 1 year ago

“im not understanding why is this not telling me how much money i will be receiving that was the reason for signing up”

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Posted 2 years ago

Hello Kevin, The program you were enrolled in, Affordable Care Act, provides monthly subsidies that go towards the payment of your health insurance plan. You are receiving a monthly subsidy. The money is not distributed directly to the person enrolling for their own personal use. Rather, it is paid directly to the insurance company on their behalf. We cannot disclose your personal information here. However, if you would like to know how much subsidy you are receiving monthly at this time, you can contact us and speak with one of our licensed team via +1 (833) 384-2473. Thank you, HealthBird Team

Posted 2 years ago

“When I called I was hung up on twice!! and when I called the 3rd time I was told since I had insurance through market place I did not qualify for anything else! really? I struggle monthly to pay my bills because every is so high! I have to work 2 jobs to make ends meet. Ya'll are a JOKE!! Plus he tried to sell me more insurance!???? REALLY??!!”

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Posted 2 years ago

Hello Michelle, Thank you for sharing your feedback with us. Your experience is not the experience we work to provide for our customers. So please allow me a moment to explain why we may not have been able to assist you with enrollment in a health insurance plan. As we initially explained, if you are already enrolled in a health insurance plan through the Marketplace, you have already received a subsidy through the Marketplace for that plan. Under ACA rules and regulations, a person enrolled in qualifying health plan cannot be enrolled in a different or competing coverage, such as a plan that employer-sponsored, Medicaid, Medicare, CHIP, VA , TriCare, or another individual plan through the Healthcare Marketplace. Since you were already enrolled in a qualifying health plan, we could not help you apply for more savings for a different plan. What our licensed agent may have inquired about - is your interest in filling in the gaps of your current plan. Typically, plans in the Marketplace have no or very limited coverage for things such as dental services which under Marketplace regulations it is not considered an essential health benefit. So, we try to offer our clients affordable ways of filling in that gap in coverage through supplemental plans that help them avoid paying hundreds of dollars out of their pocket for important services that are not considered essential in their qualifying health plans. We hope this explanation has shed some clarity and if you need further clarification we would be happy to assist via call (833) 384-2473 or email hello@healthbird.com Alfredo Dominguez Member Concierge Manager

Posted 2 years ago

“It appears that the reviews on this site may not be entirely impartial, as they seem to be written by internal employees. A lot of false information. If you are really looking for health insurance coverage do yourself the favor and reach out to a licensed health insurance agent that can assist you navigate through this process of purchasing a health insurance plan. Looking for health insurance is a personal experience and not to be dealt with a person who does not know what is going on behind the scenes. Just contact the marketplace or the insurance carrier directly.”

Helpful Report

Posted 2 years ago

Dear Iliana, Thank you for taking the time to share your feedback. We appreciate your concerns and would like to address them accordingly. Firstly, we want to assure you that the feedback system here verifies all incoming reviews to maintain impartiality and authenticity. All reviews that have "verified" badges are coming from HealthBird members. We value transparency and take great care in ensuring that our platform is a reliable source of information. Our team works diligently to provide accurate and up-to-date details on all health insurance-related topics. Looking further into the feedback we were unable to locate your account, which suggests that you may not have been in touch with our team directly. We encourage you to reach out to us so that we can assist you personally in selecting your health insurance plan or address any concerns you might have. At HealthBird, we have designed our process to be primarily online. We understand that purchasing health insurance can be a personal experience, and we have licensed insurance agents available to address any questions or assist all customers with the process. Our licensed agents are well-equipped to guide you through every step and ensure a smooth experience, whether you prefer to complete the process online or need personalized assistance over the phone. The HealthBird platform is thoughtfully designed to prioritize our customers' needs. Following the online application, our dedicated team of licensed agents conducts a thorough verification process, ensuring that all the information aligns with your preferences. Additionally, our agents go the extra mile by providing valuable recommendations on insurance plans, in-network doctor availability, and more, to help you make informed decisions about your health coverage. We would also like to highlight that HealthBird is an award-winning company, recognized by numerous organizations for our trustworthy services. We have consistently demonstrated our commitment to providing reliable and efficient health insurance solutions. If you require any further help or have specific inquiries, we are happy to address them accordingly. Please contact us at +1-833-384-2473 or ask@healthbird.com. Thank you once again for bringing your concerns to our attention. We take pride in providing the best and quickest process in the industry, and we look forward to the opportunity to demonstrate this to you personally. Best regards, HealthBird Team

Posted 2 years ago

HealthBird is rated 4.7 based on 96 reviews