Hollands Country Clothing Reviews

Name: Hollands Country Clothing
Address: William Swindells Limited, Disley Hall Farm, Corks Lane, Disley, Cheshire East
Rating: 4.71

4.7 Rating 7,699 Reviews

93 %

of reviewers recommend Hollands Country Clothing

4.7

Based on 7,699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Hollands Country Clothing 5 star review on 29th November 2023

Robert

Anonymous // 01/01/2019

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English

“Excellent service as always”

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Posted 1 year ago

“Lots v ly warm top for my husband.Delivery prompt.”

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Posted 1 year ago

“great product”

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Posted 1 year ago

“Good customer service. Received order within time stated. Highly delighted with items. Would definitely recommend this company to friends.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Very high quality goods. Always order from Hollands for birthday and Christmas presents.”

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Posted 1 year ago

“Disappointing Service - I ordered items on 12th December which had a maximum dispatch time of 7 days, they were not posted until after Christmas and I had to sort alternative gifts by that point. Your delivery information should be much clearer. I also paid for some insurance without realising which didn't make any difference to the delivery of the items. Very Disappointed and will not use Hollands Country Clothing Again.”

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Posted 1 year ago

Hello Rebecca, Thank you for taking the time to share your feedback. I’m very sorry to hear about the delay with your order and the frustration it caused you during the holiday season. We understand how important it is to receive gifts on time, and I apologize for falling short in communicating the dispatch status promptly. Regarding the insurance you purchased, I genuinely regret that it didn’t provide you with the reassurance you expected. Your comments about the clarity of our delivery information are very important to us, and we will certainly take them into account as we strive to improve our service. I have issued a refund for this charge, the funds should be back with you within 2-4 working days. Should you give us another opportunity in the future, I assure you that we will do everything we can to provide a better experience. Kind regards, Hollands

Posted 11 months ago

“Very pleased with the appearance and fit of these boots. I have narrow feet and am only 5ft tall but I do not feel swamped by them. I have yet to put them to a real bad weather test, but they seem well made with a sturdy sole.”

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Posted 1 year ago

“Excellent quality and warmth , thank you”

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Posted 1 year ago

“I've bought some lovely boots for the garden from this company, they arrived quickly and were a good price and they were true to size i'm a size 4 and as I'm petite the length of these boots are perfect to only hald way up the calf, perfect cosy welly type boots with a zip up the front and a velcro fastening so they are very easy to slip on and off. Would recommend”

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Posted 1 year ago

“I have been wearing their shirts for years, there design is timeless and enduring”

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Posted 1 year ago

“I found exactly the gloves I was looking for at a good price and enjoyed efficient service. Thank you.”

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Posted 1 year ago

“I spoke to a very helpful young lady who advised on a coat I wanted to purchase as a Christmas gift on 22nd December. She arranged for urgent delivery and it arrived the next day. Beautiful quality coat and excellent service”

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Posted 1 year ago

“Pleasure to shop with and loved the special touch of an extra with Christmas order.”

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Posted 1 year ago

“Delighted with my purchases Excellent Value for money & Exceptional Quality”

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Posted 1 year ago

“Shocking service didn’t have the decency to let me know that there was a delay in my order which meant my family had Christmas presents missing. In fairness to them they refunded my delivery cost. When order did arrive an item was missing, I had to email them to find out what was going on only to be told I wasn’t getting it and they would refund me. Extremely Poor customer service. If they had communicated with me what was happening I would’ve understood and tried to organise something else but the lack of communication especially so close to Christmas when people are ordering gifts is just ridiculous.”

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Posted 1 year ago

Hello, Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience and frustration you experienced with your order, especially at such an important time of year. We understand how crucial timely communication is, particularly during the holiday season, and I am sorry that we fell short in this instance. We are working hard on our resources so we can communicate these issues more promptly over the peak period. I’m glad to hear that you received your delivery cost refund, but I'm truly sorry for the missing item and the lack of clarity regarding your order. We strive to maintain open communication, and it’s clear we did not meet those expectations. Your comments will be taken on board as we work to improve our service. If there's anything further we can do to assist you, please feel free to reach out. Best regards, Hollands

Posted 11 months ago

“Great service, no fuss and delivered on time. And with the added bonus that this company has a contact telephone number so that you can actually speak to them if you need to. A welcome novelty in this day and age!”

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Posted 1 year ago

“A very quick delivery before Christmas of my Harkilla jacket. No need for a return, so I cannot comment on their policy, but their turn around of my order was extremely good and fast, and a good price.”

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Posted 1 year ago

“Excellent customer service fast response to email fast delivery and happy with purchase”

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Posted 1 year ago

“Easy to order, very prompt delivery and the jumper I bought is just what i hoped it would be, comfortable and warm.”

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Posted 1 year ago

Hollands Country Clothing is rated 4.7 based on 7,699 reviews