Name: Hollands Country Clothing
Address: Disley Hall Farm, Corks Lane, Disley, Cheshire East
Rating: 4.73

“Very slow delivery and boots are already scuffed after 1 use”

Posted 2 weeks ago

Hi Dale, Thank you for taking the time to provide your feedback. We’re sorry to hear that your delivery experience wasn't up to expectations and that you’ve had issues with your boots. We strive to provide high-quality products, so we appreciate you bringing this to our attention. Regarding the delivery times, we are continuously working to improve our logistics to ensure our customers receive their orders in a timely manner. As for the condition of the boots, we’d love to assist you in resolving this issue. Please reach out to our customer service team, and we’ll do our best to help. Thank you for your understanding, and we hope you’ll consider giving us another chance in the future. Kind regards, Hollands

Posted 1 week ago

“Great service thanks”

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Posted 1 month ago

Hello, Thank you for your feedback. We are happy to hear you had a positive experience with us. We notice your review was 2 stars which we think may have been a mistake as you have been pleased with the service. We can't wait to see you back soon! If you need any assistance our team will be more than happy to assist. Kind regards, Hollands

Posted 1 month ago

“Not good that my order had been delayed as the order hadn't been processed first time round but happy with gabby coat when it eventually arrived.”

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Posted 1 month ago

Hello, Thank you for your feedback regarding your recent order. I’m really sorry to hear that it was delayed during processing. We understand how important it is to receive your items on time, and we sincerely apologise for any inconvenience this may have caused. However, it's wonderful to hear that you are happy with your Gabby coat now that it has arrived! We appreciate your understanding and patience throughout this process. If there’s anything further you would like to discuss, please feel free to reach out. Kind regards, Hollands

Posted 1 month ago

“Rather disappointed, clothing not fully waterproof.”

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Posted 1 month ago

Hi Kate, Thank you for your feedback. We are so sorry to hear you have had a problem with your waterproof garments. It doesn't look like we have received any emails from yourself. Please could you reach out to our Customer Service team who can gather images of the garments, we will be happy to have a look into this for you and get it resolved. We look forward to hearing from you. Kind regards, Hollands

Posted 1 month ago

Author didn't leave any comments.

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Posted 1 month ago

Hello Mei, Thank you for taking the time to share your review. I’m truly sorry to hear that your experience with us has not met your expectations. We pride ourselves on our communication and timely delivery, and it's clear we fell short in this instance. Your feedback is essential as it helps us identify areas for improvement. If there’s anything specific you would like us to address or if you have any questions, please feel free to reach out. We appreciate your patience and understanding as we work to enhance our services. Kind regards, Hollands

Posted 1 month ago

“Dropshippers ? That’s how they seem, Way too slow in todays world”

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Posted 2 months ago

Hello, Thank you for taking the time to share your thoughts. I’m sorry to hear that you found our shipping speed disappointing. We understand the importance of quick delivery in today’s fast-paced world. We are constantly working to improve our processes and appreciate your feedback as it helps us do just that. As a small family run business, we don't hold stock of all the products available on the website at our dispatching Warehouse at all times. To fulfil customer orders, we have a continuous flow of stock arriving at into our Warehouse from the suppliers. The dispatch times on the item listings reflect the timing on when you can expect your order to be dispatched, it also allows you to secure the stock for your order which means we can have a lot more items listed and avoid disappointment If there’s anything else you’d like to discuss or if we can assist you further, please feel free to reach out. Kind regards, Hollands

Posted 1 month ago

“Unless you're certain on sizing then I certainly wouldn't use this company for online purchases...postage costs both directions were too costly”

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Posted 2 months ago

Hi Lesley, Thank you for your feedback. I am so sorry to see you weren't happy with the return fees on your order. We are always looking to grow and improve our services. In oder to be as competetive as possible and provide the best price for our customers, we do have to cover the cost to return an item to us when you select a refund. This is confirmed in our returns policy and terms and conditins also. If you need any further assistance, our team will be happto help. Kind regards, Hollands

Posted 2 months ago

“Items move but didn’t fit which happens with online ordering My issue is the £4 charge to return items I choose the QR code so very frustrating to pay for a return in this day and age Would have exhanged for smaller size but none in stock”

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Posted 2 months ago

Hi Stephen, Thank you for your feedback. We are sorry to hear you haven't had a positive experience with us. In order to keep our prices as competitive as possible and offer the best price for our customers, we do charge a return fee when returning for a refund. It will give you the option of a printed label or QR code, we pay for both of these services which is why we deduct the £4 return fee to cover the cost. I understand you would have looked at an exchange but it was out of stock. We do offer a third option when returning which is our store credit to be used on the website at a later time. There is no return fee for this and we also offer a 10% additional bonus incentive. If you would like to discus this further, please let our team know. Kind regards, Hollands

Posted 2 months ago

“delivery time ok, refund time slow. ordered 4 medium size items only 1 actualy fitted, 1 too small and 2 way too big,”

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Posted 2 months ago

Hi Paul, Thank you for your feedback. I'm sorry to hear about the sizing issues you experienced with your order. We understand how frustrating it can be when items don't fit as expected. Our sizing can sometimes vary between different products, and we're continually working to improve the accuracy of our size guides. I appreciate your patience regarding the refund process. We strive to process returns as quickly as possible, and I apologize for any delay you may have faced. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards, Hollands

Posted 2 months ago

“I returned a pair of boots because they were the wrong size. Requested a size smaller. Which were sent, but they were a different colour . This is not what I wanted. You should have sent the same style / colour or advised what I wanted was not available. Unimpressed if I honest.”

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Posted 3 months ago

“Still not received my item and it said it would be dispatched same day at time of ordering.”

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Posted 3 months ago

Hi Naomi, Thank you for your email. We are sorry to hear you have not had a positive experience with us. Unfortunately the item on your order was not available for same day dispatch. The item in your size and colour had a dispatch time of 1-2 working days. However, it does look like the item was slightly delayed was dispatched on the 3rd working day. As the product has since been returned, I have refunded the remaining balance on your order considering this was delayed. Thank you so much for your patience. If you need any further assistance please let us know. Kind regards, Hollands

Posted 2 months ago

“Not recommend at all very disappointed with the delivery service Waiting mot than week”

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Posted 3 months ago

Hi Tomasz, Thank you for taking the time to share your feedback. I’m really sorry to hear about the delay with your delivery. This is certainly not the experience we want for our customers, and we understand how frustrating it can be to wait longer than expected. We continually strive to improve our service, and your comments will help us address these issues. If there's anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out. I have now issued a refund for your postage charge, the funds should be back with you within 2-4 working days. Kind regards, Hollands

Posted 2 months ago

“The coat I ordered is great, just what I was looking for. However the services wasn’t”

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Posted 3 months ago

Hi Kelly, Thank you for your feedback. I am so sorry to see you have not had a positive experience with us. I have had a look at your order and can see the item was unfortunately delayed landing with us which resulted in the dispatch going slightly passed our estimated time frame. I can see you haven't paid any delivery so I have issued a refund for £10 to cover what the postage would have been plus some extra to apologise. If you have any further questions, our team will be happy to help. Kind regards, Hollands

Posted 2 months ago

“I’ve shopped with you a few times in the past and had no issues. However, this time has been a bit of a shambles. I placed an order before Christmas for a pair of trousers for my daughter with a delivery time of 5-8 days. When they hadn’t arrived over a week an a half later, I emailed you to ask where they were ? I was only then informed that there was an issue with the warehouse ordering. I’m still waiting for my order to be delivered nearly three weeks after my initial order. To say the least, I’m not very happy with the service provided this time round.”

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Posted 3 months ago

Hello, Thank you for taking the time to share your experience with us. I genuinely apologize for the delay you’ve faced with your order this time around. We completely understand how disappointing it can be not to receive your purchase as expected, especially around the holidays when timely delivery is so important. Your feedback regarding communication is valuable, and we will definitely work on being more proactive in informing our customers of any issues that arise. I appreciate your past support and am truly sorry that we fell short this time. I have issued a refund for the delivery charge to apologise for this issue, the funds should be back with you within 2-4 working days. Kind regards, Hollands

Posted 2 months ago

“Good quality coat though it was too small . I am still awaiting an email about a refund.”

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Posted 4 months ago

Hi Tim, Thank you for your email. I am sorry you have not had a positive experience with us. We try to make our returns process as quick and easy as possible. I can see your return was posted back to us with Royal Mail n the 23rd of December and was delivered back to us on the 27th of December. We typically process all returns within 2-4 working days of the receipt of the parcel. I can see your return and refund was processed on the 28th of December. If you need any further assistance please let us know Kind regards, Hollands

Posted 3 months ago

“Ordered 2 Jumpers unsure of correct size . Had to return them ,wanting bigger size but not in stock so needed refund. Got charged for return postage £10 as if 2 separate returns but in fact in same parcel .Did complain and was refunded only £4 ( not yet received ) Would like to have ordered again as it wasn't my fault larger Size not in stock but unhappy about paying for returns in future . I'm sure Hollands have lost many customers on this problem .”

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Posted 4 months ago

Hi Donald, Thank you for your review. I’m really sorry to hear about the frustration you experienced with the return process and the shipping charges. We aim to make returns as smooth as possible. However in order to keep the item prices on the website as low as possible, we do need to charge when items are returned for a refund. Unfortunately, as you noted, the items needed to be processed separately, which impacted the return costs. However as you confirmed these were returned together, we were more than happy to refund one of the return fees as you shouldn't need to pay two for the use of one label. If there's anything more we can do to assist you or address your concerns, please reach out. We truly value your business. Kind regards, Hollands

Posted 3 months ago

“Allowing for the Christmas period, items ordered on 4th December did not arrive untill 24th December, by which time it was to late for my wifes chiristmas as we were away from first thing on the 24th travelling.”

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Posted 4 months ago

Hi John, Thank you for your email. I am very sorry we weren't able to get the gift to you for Christmas. I can see your order was place on the 4th of December but the item had a 5-10 working day dispatch time. As this is the case the order was expected to be dispatched between the 11th-18th of December, and then delivered 22nd-24th. I am really sorry to hear again that we couldn't get it to you on time, we hope you liked your item now that it has arrived. If you need any further assistance please let us know. Kind regards, Hollands

Posted 3 months ago

“Got an email asking me to review my order and if I am happy with it. I ordered on the 10th December. Items didn’t arrive despite dispatch saying 6 days. It’s now December 28th and still I haven’t received my order. I sent them an email and on 23rd I got a reply saying it’s dispatched and I could track it with the link they sent me - the link didn’t work initially but now saying it’s moved a few miles north. It really is pathetic (delivery company). So here I am on 28th December waiting for two items that should have been Christmas presents and now had to shuffle around parcels and make these birthday presents only my child is likely not good to have anything to open form this company because it’s now looking unlikely he’ll get them for his birthday as well. I will say this is a Royal Mail delivery and this company isn’t the only one that’s let me down; another clothing company also hasn’t delivered and guess what, they use Royal Mail too. Lesson to be learnt? Change your delivery company!!’ Update: The parcel has finally arrived. Advice for future customers: Don’t order in December whatsoever for a Christmas delivery. I do believe this is mainly the fault of Royal Mail who need to be renamed Royal Snail ….”

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Posted 4 months ago

“After phoning asking why my order had not been delivered, I was told it hasn't been dispatched yet, after 6 days of receiving money, I was assured it would be dispatched that day on a next day delivery, it got dispatched 3 days later on a normal post, really disappointing service, I will not be shopping here again.”

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Posted 4 months ago

Hi Sheila, Thank you for taking the time to share your experience. I’m really sorry to hear about the delay with your order. We strive to ensure timely processing and dispatch, and it’s disappointing to learn we missed the mark in your case. The order was dispatched the day after we advised I am sorry for the delay there. I can see my colleague did upgrade the delivery service but unfortunately once your order was released for dispatch it was reverted back to the postage you selected which I am so sorry about I will have this looked into. If you have any further concerns or if there's anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Hollands

Posted 3 months ago

“Problems with Deerhunter sizing and the store unable to clarify meant I got the wrong size. But they said don’t worry if it is wrong size, it’s quick and easy to swap. - no it is not quick. Ordered 27th Nov, arrived 4 Dec, Sent back on 4th, receipted by Hollands 9th and today (16th) exchange has not yet been sent out. Receipt of return say exchange will be sent out in their standard 4-5 working days. Why was it not sent out straightaway when they had my money and card details. I question whether they really have the stock or they order in when they get your order. Their standard is well behind the curve compared to most online sales. I am hoping this one comes and will be right - but really regretting going through Hollands.”

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Posted 4 months ago

Hello Keith, Thank you for taking the time to share your experience with us. I sincerely apologise for the issues you've encountered with sizing and the delays in processing your exchange. We strive to provide clarity regarding sizing and our return process, and it’s clear we’ve fallen short in your case. Please rest assured that, while we aim to process exchanges promptly, there can occasionally be unforeseen delays depending on the stock availability especially during the peak period where we are under increased pressure. I can understand your frustration, and I assure you we take your concerns seriously. If you need any further assistance please let us know, we will be happy to help. Kind regards, Hollands

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Hollands Country Clothing Reviews