Name: Hollands Country Clothing
Address: Disley Hall Farm, Corks Lane, Disley, Cheshire East
Rating: 4.73

“Still haven't received my order. Disappointing”

Posted 4 months ago

Hi Bernadette, Thank you for your feedback. I am sorry that you have not had a good experience with us. I can see your order was placed on the 27th of November and was dispatched from us on the 5th of December following your 3-6 working day dispatch time. Unfortunately with international orders it can take slightly longer for delivery due to the customs procedure. I am pleased to confirm the order was successfully delivered on the 20th of December. Thank you so much for your patience with us. Kind regards, Hollands

Posted 3 months ago

“Wrong item was sent , didn’t really care either , waste of money and time”

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Posted 4 months ago

“Clothing selection and website from an ordering point of view is good. However there is a sneaky little " protect your order" fee that unless you are really careful gets added to your bill. Moreover, the postage costs are high and it's not free to return...the sizing on the chart given for a mans gilet wasn't accurate and therefore the item was far larger than detailed. Consequently returning the item cost me £ 10 which I found excessive. Read the small print carefully is a lesson here ...but will affect me using this site in future I'm afraid.”

Helpful Report

Posted 5 months ago

Hi Helen, Thank you for your feedback. I apologis that you were not happy with your order. In order to keep the prices as low as possible, we do charge for a refund when applicable but exchanges are free. This charge can be removed at the checkout but it can be missed. If you haevn't already please contact our Customer Service Team and we would be happy to refund the charge for you as it wasn't wanted. Kind regards, Hollands

Posted 3 months ago

“We were sent the wrong sized product and havhad to wait for the return to be recieved before sending a replacement”

Helpful Report

Posted 6 months ago

Hi Geoff, Thank you for your feedback. I am so sorry that you received the incorrect product. I can see our team advised that once the return has been posted back, we would then be able to send our your replacement straight away rather than waiting for the return to be received back at our Warehouse, but it ended up coming back for a refund. The team have since offered a full refund on your order and we have sent over a £10 gift card as well to compensate for the errors made. I am very sorry again and thank you for your patience with us. If you need any further assistance please et us know. Kind regards, Hollands

Posted 5 months ago

“I ordered wellies. It stated 1 - 2 working days for delivery via Royal Mail Then when I processed order it said upto 8 working days. But I would have an e- mail when my order had gone to Royal Mail. Over 2 weeks later I had not received an e- mail regarding my order. The money had been taken from my account. I chased via E-mail and got a response 2 days later. Then 2 days following the e- mail Holland my Boots arrived.”

Helpful Report

Posted 6 months ago

Hi Melanie, Thank you for your feedback. We are very sorry to see your order did not arrive on time. Our dispatch times are advertised on the item listing an at the checkout as well before the delivery is selected so we can let you know on the estimated dispatch time frame. Unfortunately your order was delayed as Didrikson's experience a delay at customs for some of our items. I am pleased to see your order has since been dispatched and delivered. I have issued a refund for your postage charge to compensate for this delay. Thank you so much for your patience, if you have any further questions please let me know. Kind regards, Hollands

Posted 5 months ago

“Very slow despatch, my son left on his sailing trip before the shoes arrived. Wish I had used an alternate supplier with quicker delivery. Yes they were within their standard delivery time but I failed to see it takes the 5 working days to despatch on top of the standard delivery time. My mistake, won’t make it again.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback. All of our items have individual dispatch times for items that are due into us within that time frame. I can see your order was placed on the 21st of September and had a 5-7 day dispatch time. The order was dispatched on the 27th which was the 5th working day, it was dispatched within our time frames but I am sorry that we couldn't get it to you on time for the trip. If you need any further assistance please let us know. Kind regards, Hollands

Posted 6 months ago

“Took ages for item to be dispatched, I’ve returned it and it’s 7 working days and I still have not received refund.”

Helpful Report

Posted 7 months ago

Hi Anne-Marie, Thank you for your feedback. I apologise that you have had a problem with your order. The item on your order had a dispatch time of 7-10 working days. The order came into us on the 9th of September and it was dispatched on the 18th within our time frames. Your refund did take longer than usual to process which I am very sorry for. I can see the refund has now been issued back to your account. If you need any further assistance please let us know. Kind regards, Melissa

Posted 6 months ago

“While the jacket I ordered was of a good price and competitive with other shops the delivery is mis-leading. I paid for a service where delivery should have been between 2-4 days but there is something hidden when I called customer service called despatch, unless it is despatched it can't be delivered. I wait over two weeks for the item to arrive and still then customer service couldn't give me an actual date.”

Helpful Report

Posted 7 months ago

Hi Martin, Thank you for your feedback. Please accept our apologies that your order was delated. Your order was placed on the 10th of September and had a dispatch time of 2-4 working days which we advertised on the item listings and the checkout. As this is the case your order was expected to be dispatched on the 16th of September at the latest. Unfortunately the item was slightly delayed coming into us but was dispatched on the 18th of September and delivered on the 19th. There may have been some confusion over the dates, this was 9 days after the order was placed and a few days outside of our estimated time frames. The team have refunded your delivery charge to compensate for the delay. I am very sorry again for the delay, if you have any further questions please let us know. We will be happy to assist. Kind regards, Hollands

Posted 6 months ago

“very good value and fast delivery did not like the automatic additon of some sort of package insurance which if I had been aware of prior to checkout i would hve decline on such a low vale item.”

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Posted 7 months ago

“Lovely products unless you have to return them. Not good for online shopping as delivery and return charge £8 🙁”

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Posted 7 months ago

Hi Caroline, Thank you for your feedback. I apologise that the return fee was a bit more than you expected. The remaining payment on your order consists of the £4.95 initial postage charge and the £4 return fee. This returns fee is stated in our returns information on the website. In order to keep our prices as low as we possibly can we do need to take these fees to cover the posting of the items. If you need any further assistance please let me know. Kind regards, Hollands

Posted 7 months ago

“Hi, I bought a pair of Seeland wellingtons size 7 on Tuesday paid for Royal Mail 48 kept tracking them and got a parcel delivered on the following Monday 6 days later, opened the parcel to find a pair of Jack Pyke size 12 this is why I gave them 2stars 😡”

Helpful Report

Posted 7 months ago

Hi Andrew, Thank you for your feedback. I apologise that you received the incorrect item. We are not sure how this has occurred but the issue has been raised with the Warehouse team to take necessary steps to avoid this in the future. I can see our team have sent the return information over. Once we receive these back we will action the request on your returns form. You will receive an email to confirm when this has been actiones. Again we are very sorry that this happened, if you need any help in the meantime please let us know. Kind regards, Hollands

Posted 7 months ago

“apparently ordering 2/3day delivery means it’s comes in a week. don’t get that.”

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Posted 8 months ago

Hi Cameron, Thank you for your feedback. Apologies that your order didn't arrive as fast as you were expecting. All of our items have individual dispatch times depending on our stock. We advertise these on the item listings, at the checkout and in the confirmation email. The item you ordered had a dispatch time of 3-5 working days. Your order was placed on the 21st of August and was expected to be dispatched between the 27th-29th of August, and delivered by the 31st. As your order was dispatched on the 27th and delivered on the 28th I can confirm it arrived within our estimated time frames. Thank you so much for your patience. If you have any further questions please let us know, we are happy to help. Kind regards, Hollands

Posted 7 months ago

“Purchased a ladies gilet size xxl which when tried on did not even meet let alone fasten. Xxl sizing fits me normally so this company’s sizes are very small and not to uk sizing. Was returned same day as received. Have received a refund less post and packaging and also £6 taken off cost paid so all told for returning an item that is not true to size am £10.95 worst off.”

Helpful Report

Posted 8 months ago

Hi Ian, Thank you for your feedback. I apologise that your item was not the correct fit. All of our brands have different size guides available which is the best way to find a size that is the best for you. I have issued a refund for the £4 return cost and £4.95 delivery fee, the funds should be back with you within 2-4 working days. If you have any further questions please let me know. Kind regards, Melissa

Posted 8 months ago

“Not a happy bunny came to late it said two/four days took 5 1/2 days was on way too wedding when it arrived & cost me £10 for the privilege never again”

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Posted 9 months ago

Hi Angus, Thank you for your email. I apologise you experienced a delay with your order. I completely agree given the circumstances there shouldn't have been any deductions on your refund. I have now refunded the remaining amount, the funds should be back with you within 2-4 working days. Kind regards, Hollands

Posted 9 months ago

“Have no complaints about the product, it’s exactly what I wanted. However, I didn’t receive my item in the 2-4 day expected delivery so I didn’t receive the item in time for when the item was needed.”

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Posted 10 months ago

Hi, Thank you for your feedback. I apologise you were not happy with the delivery service. The item on your order had a dispatch time of 1-2 working days and the 2-4 day delivery was on top of that. This means your order was due to be dispatched on the 25th, and delivered by the 1st of July. I am pleased to confirm your order arrived on the 28th of July which was in time with the schedule on your order. If you need any further assistance please let us know, we will be happy to help. Kind regards, Hollands

Posted 10 months ago

“The trousers I ordered took a while to be despatched and when they arrived they had a fault within the material which meant that I had to.return them. Very poor quality control and very poor management to ask me to comment at this stage of the process before I have received a satisfactory product. What sort of a review do they expect?”

Helpful Report

Posted 10 months ago

Hi John, Thank you for your feedback. I apologise that your product arrived with a fault, we will raise this with the brand and the Warehouse team. I can see your item has since been returned and a replacement has been sent. We hope you are happy with the new product. If you need any further assistance please let us know. Kind regards, Hollands

Posted 10 months ago

“Delivery was slow, despite being charged extra for Royal Mail delivery. Goods were returned as the size was 'suspect'. The shorts were smaller in the waist than my other Musto shorts. The returns procedure takes ages, despite chasing up via customer service department. Currently STILL WAITING for the credit to my card. Overall, not a great experience. Comparred to other suppliers in the UK clothing market your processes are slow, tedious and not the way to get repeat business. I have no doubt that I will probably be charged for the return of the suspect goods. You are lucky to get a 2 star rating above.”

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Posted 10 months ago

Hi Peter, Thank you for your email. I apologise that you have not had a positive experience with Hollands on this occasion. The dispatch time on your item was 5-7 working days and the delivery selectedwas our standard Royal Mail delivery. As the order was placed on the 2nd of June and dispatched on the 6th, to be delivered on the 8th I can confirm it did arrive in line with our schedule on your order. We have not charged you for the return a full refund for the cost of the item has been actioned for you. We apologise for any inconvenience caused. Kind regards, Hollands

Posted 10 months ago

“Payed extra for quicker delivery but my order took a week to arrive. From the sizing guide on the website the item should have been a good fit unfortunately it was ginormous . Plus a little dissatisfied I have been charged postage for the return.”

Helpful Report

Posted 10 months ago

Hi Leon, Thank you for your feedback. Apologies that you were not satisfied with the delivery time. The dispatch time on your item was 3-5 working days, these times are listed on the items/checkout and in your confirmation. As your order was placed on the 3rd of June and dispatched on the 6th of June, I can confirm it arrived in line with our schedule. I apologise that the fit was not correct. As you had a problem with the fit I have issued a refund for the £4 return charge that was deducted, the funds should be back with you within 2-4 working days. If you need any further assistance please let me know. Kind regards, Hollands

Posted 10 months ago

“Eventually got my item, however two weeks nowadays is far too long (even though a minimum and maximum window was stated). Communication could have been more proactive. However the price of the item was my motivation. Wouldn’t use Hollands again unless improvements on delivery can be guaranteed.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. I apologise that you were not happy with the delivery time of your order. As confirmed in your review we did advertise a 5-10 working day dispatch time with your item. We advertise these times on the item listings, at the checkout and in your confirmation as well. This is the processing time for the band and as they are based in Sweden, items can take slightly longer to come into us that usual. I have checked your order and can confirm it was dispatched on the 7th working day in line with our schedule. Thank you for your patience, if you need any further assistance please let me know. Kind regards, Hollands

Posted 10 months ago

“I bought a women's waistcoat from Hollands Country Clothing, paid a total of £21.90, decided it wasn't suitable, and returned it. My refund was £12.95. This seemed to me an expensive exercise - the staff politely explained the figures involved in this transaction, which meant basically that I had spend £8.95 on postage. Hollands Country Clothing do not offer free returns, it seems, so for cheaper items this does not really work very well. There is an offer of £4 off for the use of a particular label, but I wasn't able to make this work. There was nothing wrong with the goods, and the staff were very helpful. I'm not sure I would use this firm again, however.”

Helpful Report

Posted 10 months ago

Hi Kate, Thank you for your feedback. I apologise regarding the return fees. Unfortunately to keep the prices a slow as we possibly can, we do need on charge for returns on refunds in order to cover the postage costs. We offer free returns on exchanges when the size is swapped, however I do appreciate when ordering lower value items it is quite expensive. If you need any further assistance please let us know, we will be happy to help. Kind regards, Hollands

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Hollands Country Clothing Reviews