Name: Hollands Country Clothing
Address: Disley Hall Farm, Corks Lane, Disley, Cheshire East
Rating: 4.73

“To be honest, good product and competitively priced…. However, if you expect prompt delivery, you will be sorely disappointed!!! Very slow indeed to package and dispatch. If you’re not in a hurry, fine!!”

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Posted 11 months ago

Hi Melanie, Thank you for your feedback. Apologies you were not totally satisfied with the packing time. The dispatch time depends on the product and the relevant dispatch time. As your dispatch time was 1-2 working days and the delivery was 2-4 working days, your order was due to be delivered between the 17th-21st of May. I am pleased to see it was delivered on the 18th. If you need any further assistance please don't hesitate to contact us. Kind regards, Hollands

Posted 11 months ago

“I placed my order 2 weeks ago and still have not received it.”

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Posted 11 months ago

Hello, Thank you for your feedback. Apologies your order has not arrived. We try our best to get our international orders dispatched as soon as we can as unfortunately we aren't able to expedite or control the international delivery time scales. I can see your parcel was dispatched within 3-5 working days and is currently with DPD in transit to it's final destination. Please keep an eye out on your tracking for more delivery updates. Thank you so much for your patience. Kind regards, Hollands

Posted 11 months ago

“I am yet to receive my order which is disappointing as I paid $58 for postage over 2 weeks ago.”

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Posted 11 months ago

Hello, Thank you for your feedback. Apologies your order has not arrived. We try our best to get our international orders dispatched as soon as we can as unfortunately we aren't able to expedite or control the international delivery time scales. I can see your parcel was dispatched within 3-5 working days and is currently with DPD in transit to it's final destination. Please keep an eye out on your tracking for more delivery updates. Thank you so much for your patience. Kind regards, Hollands

Posted 11 months ago

“Wasn’t happy with the trousers I ordered. They must have been a return from someone else as they had mud on them and could see they’d been worn. Not what u expect when you buy something brand new.”

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Posted 11 months ago

Hi Chris, Thank you for your feedback. Pleas accept our apologies that your product arrived in this condition. Please contact our Customer Service team who will be happy to assist with getting this resolved. We look forward to hearing from you. Kind regards, Hollands

Posted 11 months ago

“Have used Hollands several times and am now getting more annoyed with them. An order several months was above the threshold required for free delivery but included a mystery £5 charge for insurance. My last order was placed a full week before required. Took them 5 business days to ship (not 2-4 as stated) and then 2 business days to deliver so missed the date I needed items for. I do like the range of items they have, but now everyone is used to Amazon deliveries they need to do better.”

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Posted 1 year ago

Hi Stephen, Thank you for your feedback. Apologies that you haven't been happy with our service recently. The Protect My Order fee can be removed at the checkout but it can be missed. I have refunded that charge for you, the funds should be back with you within 2-4 working days. We understand Amazons same day/next day delivery offers convenience and speed for all of their customers. However as a family run business operating a much smaller operation than Amazon, our dispatch and delivery times are different to theirs. I have checked your recent order and can confirm the item had a dispatch time of 2-4 working days as well as a delivery time of 2-4 working days. I have checked the dispatch/delivery and can see it was received in line with the times advertised. If you need any further assistance please contact our Customer Service team, we will be happy to assist. Kind regards, Hollands

Posted 11 months ago

“The boot is fine but it is too small. I always wear size 9/43 so that's what I bought. But the boot is very tight to the point of being unwearable.”

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Posted 1 year ago

Hi Stephen, Thank you for your feedback. Apologies that the item wasn't the correct fit for you. All brands and styles of boots can vary on size so the sizes can vary. I can see we have processed an exchange for you in a size up which is currently being processed. Kind regards, Hollands

Posted 11 months ago

“Unfortunately I had to return it due to a fault”

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Posted 1 year ago

Hi Sylvia, Thank you for your feedback. Please accept our apologies that your product had a fault. We aim to maintain the highest quality with the goods we sell, unfortunately some items can slip through the cracks and arrive as faulty/damaged. I can see your product has now been returned and refunded. Kind regards, Hollands

Posted 1 year ago

“By the time Uk taxes were added plus Irish vat and duty the shirts doubled in price!!”

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Posted 1 year ago

Hi David, Thank you for your feedback. I apologise that the customs and shipping fees were higher than expected. Unfortunately we don't have a lot of control over these fees but are trying to keep our product fees as low as we possible can. Kind regards, Hollands

Posted 1 year ago

“Everything was fine until I discovered I don't get a full refund of the purchase price. I sort of see why no postage refund. But TAX?? Wots that when it's at home?? Something peculiar to Scotland?? You're not going to get much online repeat business with that policy. A pity because your products are that bit different to other outdoor clothing shops.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for your feedback. Apologies for the confusion caused by the refund amount. The amount that has been deducted is not the taxes on the order, all relevant tax is refunded. Our returns policy states that is our return label is used to return £4 is deducted from the original cost of goods. As your item was £26.95 the total refund due was £22.95. Unfortunately to keep our prices as low as possible we do have to apply a return cost for refunds. I hope this clears everything up, if you need any further assistance please let me know. Kind regards, Hollands

Posted 1 year ago

“Disappointed that my purchase did not arrive as planned and had to contact HCC who had to reorder the item.”

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Posted 1 year ago

Hi Andrew, Thank you for your feedback. Please accept our apologies that your order was delayed coming to you. I have now issued a refund for the postage charge on your order which should be back with you within 2-4 working days. If you need any further assistance please let me know. Kind regards, Hollands

Posted 1 year ago

“Payed for the quicker delivery and it turned up 2 weeks late.”

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Posted 1 year ago

Hi Georgie, Thank you for your feedback. Please accept our apologies that your order was delayed. I have issued a refund for the postage to compensate for this. If you need any further assistance please let me know. Kind regards, Hollands

Posted 1 year ago

“I've been really surprised at the slow dispatch time of this company. What was ordered on Friday the 9th February wasn't dispatched till Thursday 15th February. Made worse by the wellies coming up a size small, so an exchange was required. So a product ordered on 9th February, returned on 19th February has only just been dispatched on 28th February. That's a long time to wait!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I have checked your order and can see this was placed on the 9th of February and the dispatch time advertised was 2-4 working days. This means the parcel was expected to be dispatched between the 13th-15th of February, however it was actually dispatched to you on the 13th. In regards to the returns all returns can take up to 5 working days to process, I apologise that there was a delay in processing your exchange. Kind regards, Hollands

Posted 1 year ago

“quality of the clothes are very nice. However, after shipping me the wrong size garden shoes, and contacting them twice, they did not send a return or refund my payment or offer exchange- poor customer service, great clothes.”

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Posted 1 year ago

Hi Virginia, Thank you for your feedback. Apologies you received the wrong size. I have checked our system and can see we received one email from you on the 1st of Feb to report you had received the incorrect size. Our customer service team responded to this email on the 2nd of Feb to ask which pair of shoes you were referring to as you had ordered two pairs. Unfortunately as we have not received a response to that email no further action has been taken. Please contact our team via email to let us know which pair came incorrectly so we can resolve this for you. Kind regards, Hollands

Posted 1 year ago

“Products were ok sadly customer service very slow eventually coming back to be 5 days later. Ordered next day delivery didn’t arrived they did refund the difference in the postage”

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Posted 1 year ago

“I ordered these boots because I've had them before, although from a different supplier. The boots arrived in a badly damaged and worn box. The boots themselves had the appearance of a pair that had been previously returned, scuffed and marked. I was disappointed. I will keep the boots because they fit, as expected and I needed them for the following weekend. I will probably buy the boots again, but not from this company. Shame!!”

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Posted 1 year ago

“Very poor fit indeed.”

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Posted 1 year ago

Hi Linda, Thank you for your feedback. Apologies that the fit of your item was not satisfactory. I can see the product has since been returned and refunded. Kind regards, Hollands

Posted 1 year ago

“Unfortunately, I’m very disappointed with the service I received. The trousers arrived in a very creased state and I had to try and press them. This is not easy with lined trousers and it took a while to get them into an acceptable state. I realise the difficulty of supplying such items through mail order. However, I’ve purchased the same trousers before in Spruce from another retailer without any problem. Sorry, but I was very disappointed!”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for your feedback. I apologise that your order arrived in this way. I have checked our system and unfortunately we don't have any emails from you to report this. If the item has not bee worn please contact our Customer Service team to discuss a potential return. Kind regards, Hollands

Posted 1 year ago

“I have not received my items”

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Posted 1 year ago

Hi James, Thank you for your feedback. Your order was placed on the 12th of December on the 2-4 working day delivery service and it was delivered on the 4th of December which was ahead of schedule. Kind regards, Hollands

Posted 1 year ago

“Paying for delivery when takes up to 7+ days to arrive is disgraceful should be free in that case”

Helpful Report

Posted 1 year ago

Hi Rhys, Thank you for your feedback. Apologies you were not happy with the delivery service. Your order was placed on the 29th of November and had a dispatch item of 3-5 working days which was advertised on the item and in your confirmation email. As this is the case your order was expected to be dispatched on or before the 7th of December and delivered on your 2-4 day working service following that so by the 13th. I am pleased to confirm your parcel was dispatched on the 6th of December and delivered on the 8th of December which was on time as per our dispatch and delivery times. Kind regards, Hollands

Posted 1 year ago

“Still waiting delivery, will update if it arrives”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your feedback. I do apologise that your order was delayed. It should have been delivered on or before the 11th of December but it suffered a courier delay. I am pleased to see it was delivered on the 14th of December. I have issued a refund for your postage charge to compensate for the delay, the funds should be back with you within 2-4 working days. Kind regards, Hollands

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Hollands Country Clothing Reviews