Hollands Country Clothing Reviews

Name: Hollands Country Clothing
Address: Disley Hall Farm, Corks Lane, Disley, Cheshire East
Rating: 4.73

4.7 Rating 6,272 Reviews

93 %

of reviewers recommend Hollands Country Clothing

4.7

Based on 6,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Hollands Country Clothing 5 star review on 29th November 2023

Robert

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hoggs of Fife waistcoat I ordered was poorly sized and not of the quality expected for the price paid and has been returned for a refund.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I do apologise that your waistcoat was not satisfactory. I can see the return has since been received and refunded, apologies for the late response. Kind regards, Hollands

Posted 1 year ago

“Am I get in jacket delivered or cash money back refund”

Helpful Report

Posted 1 year ago

Hi Ruffy, Thank you for your feedback. I can see you have sent several emails across to our team which we have responded to all of them across a few different contact platforms. I can confirm we have now refunded your item as promised, the funds should be back with you within 2-4 working days. Kind regards, Hollands

Posted 1 year ago

“Waited weeks for my trousers and when they arrived they had sent black instead of beige. I have now returned them and am waiting for an exchange.”

Helpful Report

Posted 1 year ago

Hi Hylari, Thank you for your email. Please accept our apologies that you received the incorrect item. I have made notes to confirm this on your order and will make sure when the exchange is processed the new item is checked to make sure the correct colour has been sent. If you need any further assistance please let me know. Kind regards, Hollands

Posted 1 year ago

“I'm really not sure what's happening I returned my size 12 ordered to be replaced by a size 14 today I've received another size 12? I have received email saying my return is being processed Order No 303611 perhaps someone could contact me to advise thank you Susan”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your feedback. I believe we have spoke about this recently and have managed to get to the bottom of it all. We have determined that you placed two individual orders for the size 12, while we had processed an exchange for the size 14 it was a misunderstanding of the billing of both orders. I am glad we have now go to the bottom of it, if you need any further assistance please let us know. Kind regards, Hollands

Posted 1 year ago

“Items weren’t in stock in the warehouse despite saying they were available. Warehouse sat on this for two weeks until I asked for an update. Selected a replacement which said it was in stock, but that was not actually in stock either. Wouldn’t have been so annoying if it wasn’t pouring with rain in those two weeks and our team needed our waterproofs. Upgraded our delivery for the items that were actually in stock, but too little too late”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. Please accept our sincerest apologies in relation to your order. You are absolutely right we should have been able to notify you that there was a delay with these items sooner and I am so sorry this wasn't the case. We do monitor our orders to see what is outstanding but unfortunately on this occasion we were not aware your order had suffered a delay. If you need any further assistance in the future please let us know, we would be happy to help. Kind regards, Hollands

Posted 1 year ago

“Ok ………..”

Helpful Report

Posted 1 year ago

Hi Masud, Thank you for your feedback. If you need any assistance with any of your orders or if there is anything we could help with, please get in contact with our Customer Service team who will be happy to assist you. Kind regards, Hollands

Posted 1 year ago

“Very disappointed with the quality, but then what could I expect at that price!”

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Posted 1 year ago

Hello, Thank you for your feedback, Apologies you were not satisfied with the quality of your items. If your item is unworn and you would like to arrange a return please don't hesitate to get in contact with our team, we will be happy to assist. Kind regards, Hollands

Posted 1 year ago

“Wrong size senr. ranging return”

Helpful Report

Posted 1 year ago

Hi Faye, Thank you for your feedback. Please accept our apologies that the incorrect size was sent. I could not find any notes or emails from yourself to confirm what size you had received in error. If you need any assistance with your order or the return please let us know, we will be happy to assist. Kind regards, Hollands

Posted 1 year ago

“I've had 6 emails TODAY. This is as close to spam as you can get whilst know the stock you sell is good. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Keiran, Thank you for your feedback. Please accept our apologies in regards to the number of emails you received. As you had two individual orders with us, you should have received two emails but we have checked and unfortunately you received four in error and may have also received some marketing emails. The team are looking into this to prevent it happening again. If you need any further assistance please let us know, we will be happy to assist. Kind regards, Hollands

Posted 1 year ago

“Big hole just underneath the armpit which I sewed. End of both sleeves tacked up on the inside. I cut the cotton & made small turn ups on the jumper.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. Apologies your item arrived faulty, it is never out intention to send damaged products to our customers. If you need further assistance with this please get in contact with us at info@hollandscountryclothing.co.uk and we will be happy to assist. Kind regards, Hollands

Posted 1 year ago

“I ordered 3 shirts 3 weeks later I had to chase them up , but until I chased the order up it seems they had no idea that I ordered them . Left hand doesn't seem to know what right hand is doing ( comes to mind )”

Helpful Report

Posted 1 year ago

Hi Tony, Thank you for your feedback. Apologies you experienced a delay with your order. I can confirm we did have your order in our system and were aware we were waiting on the items. When you contacted us we had a look into the items you had ordered and found out one of the items had not been sent in to us from the brand and has a new order for it placed as a result. I am pleased to see the items arrived safely and we have now processed an exchange on this order also. If you need any further assistance please let us know, we will be happy to assist. Kind regards, Hollands

Posted 1 year ago

“Really disappointed that the exchange process takes so long! I ordered a new jacket to collect and wear during the three weeks I was back in the U.K., ordered and delivered before I arrived into the country, no issue. Unfortunately my jacket was too big, hence the exchange. Firstly, their web link to exchange didn’t work and when contacting customer services, I received a copy and paste response. No response from company to even say they had received my jacket back with them. Finally the exchanged item was sent out, but sadly arrived one day after I had flown back out of the country. Really disappointed that I never got to wear my jacket due to this company’s EXTREMELY slow processing. Only order from them if you already know the item will be perfect.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your email. Please accept my sincerest apologies that your item was received too late. I have reviewed the emails and can see when you first contacted we sent over the full details on how to return including a link to create and print a label. Sometimes the link on the website does not work but will work when we re-send it which is why you received this email first. However once you confirmed that you were still having a problem with the link, our team went ahead and created the returns label for you and sent this over via email. The exchange was created on the 22nd of August and an order confirmation to confirm the exchange was processed was sent over, unfortunately our emails can drop into the junk and spam folders in error. The item you had requested was available for dispatch on within 5-7 working days which is what caused the delay with your exchange. I can see it was processed and dispatched on the 29th, I am very sorry that it didn't arrive in time for your stay in the UK. Our return information confirms if the exchange item is needed urgently we recommend placing a new order and returning your first order for a refund, we can always make accommodations to ensure you will receive free postage on your new order when doing this. I understand this information still doesn't change the fact that you didn't receive your item on time which again I am very sorry about, but hopefully it has explained our process in more detail if you wish to exchange in the future. Kind regards, Hollands

Posted 1 year ago

“Boots received were not as described, returned for refund but did not receive full refund, it therefore cost me £8.53 and time and effort and no boots .... have requested to be fully refunded. Hopefully they will and this is just an oversight.”

Helpful Report

Posted 1 year ago

Hi Nicola, Thank you for your feedback. Apologies that you did not receive the full refund as planned. I had made a note on your order to issue the full refund. Sometimes due to the high volume of returns the Warehouse process, they do not always get chance to check the notes. I can see you pointed this out to us yesterday and the rest of the refund was issued straight away and should be back with you within 2-4 days or so. Kind regards, Hollands

Posted 1 year ago

“Sadly the Jack Murphy coat I ordered was so creased when I unpacked it I could not get the creases to hang out even after a day in the bathroom . Very disappointing”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for your feedback. I do apologise that the condition your jacket arrives in was not up to standard. I can see your return has now been refunded. However I have refunded the additional cost we deducted for the return as you experienced a problem. If you need further assistance please don't hesitate to get in contact, we are happy to help.

Posted 1 year ago

“Didn't reply to phone calls. Very slow delivery Could do better”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your feedback. Apologies we did not respond to your phone call. All missed calls are responded to if a voicemail is left. I have had a look and could not locate a voicemail but it may have been missed which I am sorry for. I have checked your order and the item was due for dispatch in 1-3 working days. I have had a look at the tracking and can confirm the parcel arrived within our dispatch/delivery time advertised at checkout. If you need any further assistance with this order, please drop us an email or call and leave a voicemail I will make sure we get back to you. Kind regards, Hollands

Posted 1 year ago

“Although the process to purchase was easy, after I had ordered my jacket, I found the item £10 cheaper through a different seller. I emailed Hollands asking for a price match which I thought was a reasonable request but after a few emails back and forth and once my purchase had arrived they refused. As the item was priced over £120 I was disappointed not to receive a £10 refund.”

Helpful Report

Posted 1 year ago

Hi Tim, Thank you for your feedback. Unfortunately we cannot always offer a price match service against other sites. After considering all the factors we were not able to offer a price match on this occasion. I apologise if this is not the outcome you desired. Kind regards, Hollands

Posted 1 year ago

“Still haven't received my order yet? I have had lots of emails about products but very little on when my order is going to be delivered”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review. I have checked your order and can see the Musto Mens Essentials T-Shirt you ordered had a dispatch time frame of 5-7 working days. This is the time that the item takes to get in to us, and is shipped out on your selected service following that. I have checked your tracking and can see your order was delivered on the 22nd of July, I do apologise if this was later than initially expected. Kind regards, Hollands

Posted 1 year ago

Hollands Country Clothing is rated 4.7 based on 6,272 reviews