“This company doesn't even deserve one star. Booked a week in a caravan at Billing Aquadrome Northampton. Been booked since September 2019. Paid £420. My cousin was due to arrive from Malta Friday 10th April to Join up with me. I got notification from Hoseasons the site will be in lockdown and recommended I should rebook within 12 months. I informed them this was not possible as this was a once off holiday for us both. They replied as I'm not taking up the offer then the holiday will be cancelled and I will lose all the money. Furthermore they suggested I contact my bank and reclaim through my travel insurance. What a disgusting company this is. It's like they're laughing up there sleeves towards the customers. Will never book with this company again. Disgusting attitude lining their pockets over a big misfortune.”
“Really great experience selecting my holiday with Hoseasons and I was really impressed with the lodge I chose. Lovely relaxing break and so many great options to chose from in one place.”
“Booked weekend break to Little Eden Country Park Carnaby a treat for our Grandsons !!!!.
A caravan with hot tub.Don't waste your money,old dated brown painted cold caravan with depressing out look onto building/construction yard on side and railway at side too. Double bed uncomfortable,mattress laid on two foldout bases,couldn't open wardrobe door as room so small,Dismal interior,main lighting only nothing nice about it. Note Hot tub cold on first night stay and luke warm following day so much for hot tub break!(Did let us use empty vans hot tub) but got grandsons so not ideal .Came home Sunday morning as so cold and uncomfortable.Don't be fooled by Hoseasons stating hot tub availability in Classic 2 you'll regret it big time.The lodges at the front of look lovely shame about whats at the back.”
“Update: Received a phone call today from a Hoseasons rep acknowledging that I had been flexible when trying to resolve the issue of rebooking. We negotiated a change of date and park that I am happy with. I’d like to thank the lovely young lady who helped me today. However it was a shame that my experience was so needlessly negative and that Hoseasons are putting their customers and front line staff in this position. Although I appreciate their efforts today, I’m afraid I won’t be using them in the future.”
