“I wish i could give more than 5 stars. My message was responded few seconds after submitted. Followed by a telephone call from brilliant Connor Hoskins who gave all the information I was looking for. He even managed to get me the right policy for me. My thanks goes to Connor Hoskins..Thank you so much.”
“I was not happy when they got my address wrong but otherwise they did very well and rectified the issue. There advice and suggestions were very useful and valuable in making a decision.”
“I must say that the assistant who spoke to me on the phone was very helpful and knowledgable with everything I asked. The issue was the company Legal and General with them demanded extra information that is not advertised or it says you won’t need to do to get insured. I was not prepared to start contacting my doctor for a medical report at this time of year and with the NHS and medical services busy with COVID-19 plus the £60 it would cost me.”
Hi Nicholas, thanks for your review e really appreciate you taking the time to share your experience with us. Due to a further disclosure relating to travel the insure wanted some more information. In regards to any costs associated with setting up the policy, L&G would not pass that charge onto you. Also L&G would contact your doctor directly. it would only be necessary for you to contact them if they were not responding to their requests etc.
Hi Edward, we would like to apologise for your negative experience with us. We’re normally known for our exceptional attention to detail, and we regret that this time we didn’t. I can see that you have already spoken to our customer Services Team who have corrected the mistake to your satisfaction. Please accept our sincere apologies.
“Royal London advertisement on tv for life insurance is pay over £7 a month get the first month free and get a £100 shopping voucher but you have said no to that so I have emailed Kieran Kelly to cancel my policy and if I don’t here back from him saying it’s cancelled you better not take payment out of my account”
We are sorry to hear that you are unhappy with the policy. I would like to clarify your point regarding Royal London issuing vouchers which can be confusing. As we are a broker we do not issues vouchers or cover your first payment. However if you go direct to Royal London they may be in a position to issue you vouchers subject to their T&C's. At no point in the call did you ask about vouchers otherwise Kieran would have explained this too you. The reason we don't issue vouchers is that as a broker we get preferential rates which mean more often than not you get more cover for less premium coming through us.
As your policy is already set up we are not allowed to cancel a customers policy and would ask you to speak to Royal London directly as we cannot be held responsible for any subsequent payments.
If you would like to discuss this further please call our Customer Services Manager on 01420 446135.
“Both Connor & Kieran have been very helpful and professional including giving me the advice options available to enable me to make the choice most suitable for my circumstances.”
