Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“It was just what I was looking for.”

Posted 1 month ago

Hi Bonnie, Thank you so much for your wonderful review! We're delighted to hear that you found exactly what you were looking for. Your satisfaction means the world to us, and we’re here to help with anything you might need in the future. Warm regards, Susan Fraser

Posted 1 month ago

“great product in looks and quality.”

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Posted 7 months ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're enjoying both the appearance and quality of our urn. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority! Susan Fraser

Posted 7 months ago

“Customer service is fantastic!! They helped me every step of the way. The necklace I purchased was beautiful and my daughter loved it. I will definitely be dealing with In The Light Urns again. Thankyou”

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Posted 9 months ago

Hi Susan, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and that you found the necklace beautiful. It's wonderful to know that your daughter loved it too. We're truly grateful for the opportunity to assist you in honoring your loved one, and we look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing In The Light Urns! Susan Fraser

Posted 9 months ago

“I was very disappointed with the quality of the the picture and personalization. Also, the date of death was incorrect.”

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Posted 10 months ago

Hi, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with the urn's personalization and the error in the date of death. Please accept our heartfelt apologies for any distress this may have caused you during this difficult time. We understand the importance of accuracy and quality, especially in a product meant to honor the memory of a loved one. Although we have already received the urn back and issued a full refund, we recognize that this experience may have not met the level of service you expected and deserved. At In The Light Urns, we are committed to continuous improvement and ensuring our customers' satisfaction. We have taken your feedback seriously and are implementing measures to enhance our quality control processes to prevent such issues from happening in the future. If there is anything more we can do for you or any further feedback you would like to share, please do not hesitate to reach out to us at cs@inthelighturns.com or (800)757-3488. Your satisfaction is very important to us, and we are here to support you. Once again, we apologize for any inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to resolve this issue. Susan Fraser

Posted 10 months ago

“Love be the shotgun shell urn keychain that I ordered. Good quality and was quick to get even during holiday season.”

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Posted 10 months ago

Hi Dana, We're thrilled to hear that you love the shotgun shell urn keychain you ordered! Thank you for taking the time to share your positive feedback with us. We take pride in offering high-quality products, and it's wonderful to know that you're satisfied with your purchase. We understand that the holiday season can be a busy time, and we're delighted that your order arrived quickly. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your support! Susan Fraser

Posted 10 months ago

“The urn is absolutely beautiful. Great customer service and very responsive. My mother finally has a home for her remains, and it's just right!”

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Posted 11 months ago

Dear Michael,Thank you so much for your exceptional 5-star review of In The Light Urns. It truly means a great deal to us. We are thrilled to hear that you found the urn absolutely beautiful and that our customer service exceeded your expectations. We always strive to be responsive and provide the best assistance possible to our valued customers like yourself. We are honored to have played a part in providing a perfect home for your mother's remains. Your kind words are truly heartwarming, and we are incredibly grateful for your trust and support. Thank you once again for choosing In The Light Urns. Should you ever need our assistance in the future, please do not hesitate to reach out. We are here to help. Susan Fraser

Posted 10 months ago

“recommend this product works great shipping on time was amazed”

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Posted 11 months ago

Dear Edward, Thank you so much for your fantastic 5-star rating of In The Light Urns! We truly appreciate your support and are thrilled to hear that you had a great experience with our product. We're glad to know that the product works great for you and that the shipping was on time. Your satisfaction means the world to us, and we're extremely grateful for your kind words. Susan Fraser

Posted 11 months ago

“Very fast shipping and the URN is perfect. I love everything about the toolbox Urn”

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Posted 11 months ago

Dear William,Thank you so much for your outstanding 5-star rating of In The Light Urns! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with us. We're glad to know that the shipping was very fast and that the Toolbox Urn is perfect for your needs. Your kind words mean a lot to us, and we are truly humbled by your satisfaction. Once again, thank you for choosing In The Light Urns. We are here to assist you with any further needs in the future. Take care! Susan Fraser Best regards, [Your Name]

Posted 11 months ago

“I was very pleased.”

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Posted 11 months ago

Hi Dovie, Thank you so much for your feedback! We're thrilled to hear that you were very pleased with your experience. Our team works hard to ensure satisfaction in every aspect, and it's rewarding to know that we've met your expectations. If there's anything else you need or if you have any questions, please feel free to reach out. Your happiness and satisfaction are our top priorities. Thank you for choosing our service, and we hope to serve you again in the future! Susan Fraser

Posted 11 months ago

“Excellent customer service. Quick response with Mock up for approval. Fast shipping. The Urn I ordered turned out beautiful and the engraving is perfect. Would definitely recommend.”

In The Light Urns 5 star review on 12th January 2024

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Posted 11 months ago

Hi Dana, We're incredibly grateful for your positive feedback and recommendation! It's wonderful to hear that you were satisfied with our customer service, the quick response for the mock-up approval, and our fast shipping. We're especially glad to know that the urn and its engraving turned out beautifully to your liking. Our team strives to provide excellent service and a product that honors your expectations. Thank you for trusting us with such an important choice, and for recommending our service to others. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Your satisfaction and recommendation mean the world to us! Susan Fraser

Posted 11 months ago

“The urn is beautiful.”

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Posted 11 months ago

Hi Doris, Thank you for your kind words! We are delighted to hear that you find the urn beautiful. Our team puts a lot of effort into crafting each urn with care and attention to detail, so knowing that it has met your expectations is very gratifying for us. If there's anything else we can do for you, please feel free to reach out. Your satisfaction is our priority. Thank you for choosing our urn for your cherished memories. Susan Fraser

Posted 11 months ago

“So fast and quality is amazing. This is a place I loved working with.”

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Posted 11 months ago

Hi Alice, Thank you very much for your positive feedback! We're thrilled to hear that you were impressed with both the speed of our service and the quality of our urns. Knowing that you loved working with us is the highest compliment we can receive. We strive to make every experience with our service as smooth and satisfying as yours. If there's anything more we can do for you in the future, please don't hesitate to get in touch. Your satisfaction is our top priority. Thank you for choosing us and for taking the time to share your experience! Susan Fraser

Posted 11 months ago

“I was so pleased to find the chess piece urn. The ordering process was straightforward and easy. Delivery was on time. The urn was a beautiful and quality piece. The funeral director asked to keep a business card to recommend your business.”

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Posted 11 months ago

Hi Linda, Thank you so much for sharing your experience with us. We're truly honored to hear that the chess piece urn met your expectations in both beauty and quality. It's great to know that our straightforward ordering process and timely delivery added to your satisfaction. We deeply appreciate the funeral director's interest in recommending our business, and we're grateful for your support in this. If you ever need anything else or have any questions, please feel free to reach out. Your feedback is invaluable to us. Thank you for choosing our service during such an important time. Susan Fraser

Posted 11 months ago

“Beautiful urns, great value.”

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Posted 11 months ago

Hi Laura, I'm glad to hear you're pleased with your purchase! Thank you for your kind words and for recognizing the value of our urns. We strive to provide beautiful and meaningful pieces, and it's wonderful to know that you're satisfied with your selection. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority! Susan Fraser

Posted 11 months ago

“The Light Urns was perfect it was exactly what I was looking for on size”

In The Light Urns 5 star review on 10th January 2024

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Posted 11 months ago

Dear Dolly, Thank you so much for your fantastic 5-star rating of In The Light Urns! We truly appreciate your feedback and are delighted to hear that our product was exactly what you were looking for in terms of size. Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations. We value your support and thank you once again for choosing In The Light Urns. If there is anything else we can assist you with, please don't hesitate to reach out. Take care! Susan Fraser

Posted 11 months ago

“Thank you for the lovely Urn. I gave this to my husband for a very special day of his dad's anniversary. He was so overtaken and just loves it. We plan on taking this on my adventures with us. thank you again.”

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Posted 11 months ago

Dear Julie,Thank you so much for your wonderful 5-star rating of In The Light Urns. We are thrilled to hear how much your husband loved the urn you chose for his dad's anniversary. It warms our hearts to know that it was able to bring comfort and joy during such a meaningful time. We truly appreciate your kind words and are delighted to be a part of this special memory for your family. If you ever need anything else or have any more adventures to embark on, please don't hesitate to reach out. Thank you once again for choosing In The Light Urns. Susan Fraser

Posted 11 months ago

“Absolutely amazing it looks better in person! Thank you so much for everything yall do!”

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Posted 11 months ago

Thank you so much, Amber, for your incredible 5-star rating of In The Light Urns. We truly appreciate your kind words and your positive feedback. We're ecstatic to hear that our product exceeded your expectations and looked even better in person. Your satisfaction is our ultimate goal, and we're thrilled to know that we could provide you with an amazing experience. Thank you for recognizing our efforts, and we sincerely appreciate your support. Take care! Susan Fraser

Posted 11 months ago

“The keepsakes are beautiful but I was a little disappointed when the box was square not heart shaped as advertised, with the blue, heart in middle keepsake.”

In The Light Urns 5 star review on 9th January 2024

Helpful Report

Posted 11 months ago

Dear Rhonda,Thank you so much for giving us a fantastic 5-star rating! We truly appreciate your support and loyalty as a customer of In The Light Urns. We are delighted to hear that you found our keepsakes to be beautiful. Your satisfaction is our top priority, and we strive to deliver the highest quality products. We apologize for any disappointment caused by the shape of the box not being heart-shaped as advertised. It does look like from us you had ordered the cowboy star mini urn, which is not this one. The one in the photo you uploaded is not us. Your feedback is invaluable to us as it helps us improve our products and service. Please feel free to reach out to us directly if there is anything else we can assist you with. Susan Fraser 1-800-757-3488

Posted 11 months ago

“Very impressed with the service and quality at a reasonable price.”

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Posted 11 months ago

Dear Tim,Thank you so much for awarding In The Light Urns with a fantastic 5-star rating! We appreciate your support and are thrilled to hear that you were very impressed with our service and quality at a reasonable price. Your kind words mean a lot to us and we are grateful for your trust in our products. We are committed to providing exceptional customer service and ensuring the highest quality products to our valued customers like you. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We are always here to help! Thanks again for choosing In The Light Urns and for taking the time to share your positive experience with us. Susan Fraser

Posted 11 months ago

“it was so easy to choose my urn and have it delivered promptly to my address. The "In the Light Urns" company is someone I would suggest to any of my family and friends to look at first when looking for something special in an urn.”

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Posted 11 months ago

Dear Mary,Thank you so much for your wonderful 5-star rating of In The Light Urns! We truly appreciate your support and loyalty as our customer. We are thrilled to hear that you found it easy to choose your urn and experienced prompt delivery to your address. At In The Light Urns, we strive to provide a seamless and convenient experience for our customers, and we are delighted to know that you had such positive interactions with our company. Your kind words mean a lot to us, and we are grateful for your recommendation to your family and friends. We take great pride in helping our customers find something special in an urn that honors their loved ones' memories. Take care! Susan Fraser

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews