Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Order the wooden urn and was supposed to be customized and engraved. Item sent was not what was in the description and definitely not engraved. After reaching out Susan did refund the purchase price and made it right. Very unfortunate as item was not as described.”

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Posted 7 months ago

Hi Jeniffer, Thank you for your honest 3-star review of In The Light Urns. We're truly sorry to hear that your order did not match the description and lacked the engraving you were expecting. We understand how disappointing that can be. It's great to know that we were able to resolve the issue by processing a refund. Your feedback is invaluable in helping us improve and ensure a better experience for all our customers in the future. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Susan Fraser

Posted 7 months ago

“The first set arrived not as expected. Customer service was extremely responsive, immediately revised product and shipped out! Thank you for your response to this matter!”

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Posted 7 months ago

Hi Shay, Thank you for your thoughtful 4-star review! We’re so glad to hear that you had a positive experience with our customer service team. We strive to resolve any issues as quickly as possible and appreciate your understanding throughout the process. Your feedback is invaluable in helping us improve our services. If you need any further assistance, please don't hesitate to reach out! Warm regards, Team In The Light Urns

Posted 7 months ago

“A beautiful necklace. The Urn is stunning, exactly what I wanted and the chain is beautiful too. Unfortunately the chain that I paid extra for broke about (4 months of having it) bc I got a piece of long hair stuck in it. It’s been a complete nightmare trying to get in contact with someone that can discuss any options to fix or replace it. After I left my original review the company did reach out to me. After speaking with them they did send out a chain to me, I discovered the chain they had sent was costume jewelry. So I reached back out, sent the chain back to them. After they received it, they did proceed to send me the correct chain. When I received the second chain it was perfect, exactly what I wanted, my original concern was met and taken care of. It did take a lot of follow up and consistency to get the issue resolved, however in the end of it all I’m relieved and happy that the company did reach out to me and took care of my concerns”

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Posted 8 months ago

Hi Jessica, Thank you for your thoughtful 3-star review of In The Light Urns. We're so glad to hear that you found the urn and chain beautiful, and we truly appreciate your patience while we worked to resolve the issue with the chain. We're sorry to hear about the initial difficulties you faced with the broken chain and the confusion surrounding the replacement. It’s great to know that our team was able to address your concerns and ultimately provide you with the correct chain that met your expectations. Customer satisfaction is our priority, and your feedback helps us improve our processes. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Best regards, Susan Fraser cs@inthelighturns.com (800) 757-3488

Posted 8 months ago

“It was just what I was looking for.”

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Posted 1 year ago

Hi Bonnie, Thank you so much for your wonderful review! We're delighted to hear that you found exactly what you were looking for. Your satisfaction means the world to us, and we’re here to help with anything you might need in the future. Warm regards, Susan Fraser

Posted 1 year ago

“great product in looks and quality.”

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Posted 1 year ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're enjoying both the appearance and quality of our urn. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority! Susan Fraser

Posted 1 year ago

“Customer service is fantastic!! They helped me every step of the way. The necklace I purchased was beautiful and my daughter loved it. I will definitely be dealing with In The Light Urns again. Thankyou”

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Posted 1 year ago

Hi Susan, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and that you found the necklace beautiful. It's wonderful to know that your daughter loved it too. We're truly grateful for the opportunity to assist you in honoring your loved one, and we look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing In The Light Urns! Susan Fraser

Posted 1 year ago

“I was very disappointed with the quality of the the picture and personalization. Also, the date of death was incorrect.”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with the urn's personalization and the error in the date of death. Please accept our heartfelt apologies for any distress this may have caused you during this difficult time. We understand the importance of accuracy and quality, especially in a product meant to honor the memory of a loved one. Although we have already received the urn back and issued a full refund, we recognize that this experience may have not met the level of service you expected and deserved. At In The Light Urns, we are committed to continuous improvement and ensuring our customers' satisfaction. We have taken your feedback seriously and are implementing measures to enhance our quality control processes to prevent such issues from happening in the future. If there is anything more we can do for you or any further feedback you would like to share, please do not hesitate to reach out to us at cs@inthelighturns.com or (800)757-3488. Your satisfaction is very important to us, and we are here to support you. Once again, we apologize for any inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to resolve this issue. Susan Fraser

Posted 1 year ago

“Love be the shotgun shell urn keychain that I ordered. Good quality and was quick to get even during holiday season.”

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Posted 1 year ago

Hi Dana, We're thrilled to hear that you love the shotgun shell urn keychain you ordered! Thank you for taking the time to share your positive feedback with us. We take pride in offering high-quality products, and it's wonderful to know that you're satisfied with your purchase. We understand that the holiday season can be a busy time, and we're delighted that your order arrived quickly. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your support! Susan Fraser

Posted 1 year ago

“The urn is absolutely beautiful. Great customer service and very responsive. My mother finally has a home for her remains, and it's just right!”

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Posted 2 years ago

Dear Michael,Thank you so much for your exceptional 5-star review of In The Light Urns. It truly means a great deal to us. We are thrilled to hear that you found the urn absolutely beautiful and that our customer service exceeded your expectations. We always strive to be responsive and provide the best assistance possible to our valued customers like yourself. We are honored to have played a part in providing a perfect home for your mother's remains. Your kind words are truly heartwarming, and we are incredibly grateful for your trust and support. Thank you once again for choosing In The Light Urns. Should you ever need our assistance in the future, please do not hesitate to reach out. We are here to help. Susan Fraser

Posted 2 years ago

“recommend this product works great shipping on time was amazed”

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Posted 2 years ago

Dear Edward, Thank you so much for your fantastic 5-star rating of In The Light Urns! We truly appreciate your support and are thrilled to hear that you had a great experience with our product. We're glad to know that the product works great for you and that the shipping was on time. Your satisfaction means the world to us, and we're extremely grateful for your kind words. Susan Fraser

Posted 2 years ago

“Very fast shipping and the URN is perfect. I love everything about the toolbox Urn”

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Posted 2 years ago

Dear William,Thank you so much for your outstanding 5-star rating of In The Light Urns! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with us. We're glad to know that the shipping was very fast and that the Toolbox Urn is perfect for your needs. Your kind words mean a lot to us, and we are truly humbled by your satisfaction. Once again, thank you for choosing In The Light Urns. We are here to assist you with any further needs in the future. Take care! Susan Fraser Best regards, [Your Name]

Posted 2 years ago

“I was very pleased.”

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Posted 2 years ago

Hi Dovie, Thank you so much for your feedback! We're thrilled to hear that you were very pleased with your experience. Our team works hard to ensure satisfaction in every aspect, and it's rewarding to know that we've met your expectations. If there's anything else you need or if you have any questions, please feel free to reach out. Your happiness and satisfaction are our top priorities. Thank you for choosing our service, and we hope to serve you again in the future! Susan Fraser

Posted 2 years ago

“Excellent customer service. Quick response with Mock up for approval. Fast shipping. The Urn I ordered turned out beautiful and the engraving is perfect. Would definitely recommend.”

In The Light Urns 5 star review on 12th January 2024

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Posted 2 years ago

Hi Dana, We're incredibly grateful for your positive feedback and recommendation! It's wonderful to hear that you were satisfied with our customer service, the quick response for the mock-up approval, and our fast shipping. We're especially glad to know that the urn and its engraving turned out beautifully to your liking. Our team strives to provide excellent service and a product that honors your expectations. Thank you for trusting us with such an important choice, and for recommending our service to others. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Your satisfaction and recommendation mean the world to us! Susan Fraser

Posted 2 years ago

“The urn is beautiful.”

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Posted 2 years ago

Hi Doris, Thank you for your kind words! We are delighted to hear that you find the urn beautiful. Our team puts a lot of effort into crafting each urn with care and attention to detail, so knowing that it has met your expectations is very gratifying for us. If there's anything else we can do for you, please feel free to reach out. Your satisfaction is our priority. Thank you for choosing our urn for your cherished memories. Susan Fraser

Posted 2 years ago

“So fast and quality is amazing. This is a place I loved working with.”

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Posted 2 years ago

Hi Alice, Thank you very much for your positive feedback! We're thrilled to hear that you were impressed with both the speed of our service and the quality of our urns. Knowing that you loved working with us is the highest compliment we can receive. We strive to make every experience with our service as smooth and satisfying as yours. If there's anything more we can do for you in the future, please don't hesitate to get in touch. Your satisfaction is our top priority. Thank you for choosing us and for taking the time to share your experience! Susan Fraser

Posted 2 years ago

“I was so pleased to find the chess piece urn. The ordering process was straightforward and easy. Delivery was on time. The urn was a beautiful and quality piece. The funeral director asked to keep a business card to recommend your business.”

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Posted 2 years ago

Hi Linda, Thank you so much for sharing your experience with us. We're truly honored to hear that the chess piece urn met your expectations in both beauty and quality. It's great to know that our straightforward ordering process and timely delivery added to your satisfaction. We deeply appreciate the funeral director's interest in recommending our business, and we're grateful for your support in this. If you ever need anything else or have any questions, please feel free to reach out. Your feedback is invaluable to us. Thank you for choosing our service during such an important time. Susan Fraser

Posted 2 years ago

“Beautiful urns, great value.”

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Posted 2 years ago

Hi Laura, I'm glad to hear you're pleased with your purchase! Thank you for your kind words and for recognizing the value of our urns. We strive to provide beautiful and meaningful pieces, and it's wonderful to know that you're satisfied with your selection. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority! Susan Fraser

Posted 2 years ago

“The Light Urns was perfect it was exactly what I was looking for on size”

In The Light Urns 5 star review on 10th January 2024

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Posted 2 years ago

Dear Dolly, Thank you so much for your fantastic 5-star rating of In The Light Urns! We truly appreciate your feedback and are delighted to hear that our product was exactly what you were looking for in terms of size. Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations. We value your support and thank you once again for choosing In The Light Urns. If there is anything else we can assist you with, please don't hesitate to reach out. Take care! Susan Fraser

Posted 2 years ago

“Thank you for the lovely Urn. I gave this to my husband for a very special day of his dad's anniversary. He was so overtaken and just loves it. We plan on taking this on my adventures with us. thank you again.”

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Posted 2 years ago

Dear Julie,Thank you so much for your wonderful 5-star rating of In The Light Urns. We are thrilled to hear how much your husband loved the urn you chose for his dad's anniversary. It warms our hearts to know that it was able to bring comfort and joy during such a meaningful time. We truly appreciate your kind words and are delighted to be a part of this special memory for your family. If you ever need anything else or have any more adventures to embark on, please don't hesitate to reach out. Thank you once again for choosing In The Light Urns. Susan Fraser

Posted 2 years ago

“Absolutely amazing it looks better in person! Thank you so much for everything yall do!”

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Posted 2 years ago

Thank you so much, Amber, for your incredible 5-star rating of In The Light Urns. We truly appreciate your kind words and your positive feedback. We're ecstatic to hear that our product exceeded your expectations and looked even better in person. Your satisfaction is our ultimate goal, and we're thrilled to know that we could provide you with an amazing experience. Thank you for recognizing our efforts, and we sincerely appreciate your support. Take care! Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews