In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be a lot nicer if the name was engraved instead of just printed on the bell. Doubtful that the fastener will hold up on a motorcycle.”

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Posted 2 years ago

Hi Allen, Thank you for your honest feedback. We are genuinely sorry to hear that our product did not meet your expectations. We understand your concern about the engraved name and the durability of the fastener, especially in the context of using it on a motorcycle. Your review gives us valuable insights into where we need to improve. We are continually striving to enhance our products, and we appreciate your input in this process. In light of your feedback, we would like to offer to address your concern. Please feel free to contact our customer service at your earliest convenience, and we will do our best to provide a satisfactory resolution. We value you as a customer and your satisfaction is our top priority. Again, thank you for your feedback, and we hope we can resolve this issue to your satisfaction. Susan Fraser

Posted 2 years ago

“I love the medallion that was sent to me with my mothers picture on it. The only downfall of the medallion sticking to urn is that it doesn’t really stick well. It’s kind of a disappointment when you spend so much money on something that you thought that would actually stick without a problem.”

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Posted 2 years ago

Hi Dawn, We are very sorry for your experience with us. I do know with our medallions they are meant to just hang around the neck of the urn and the complementary double tape we send is just so it will not swing around when pushed or moved. Nevertheless, we do not like to see our customers upset or settle. Please expect a call as well as an email so we can get this rectified! Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 2 years ago

“The colors & pattern are not as vibrant and are uneven, not as shown online which is very disappointing. At this point can't wait to return and order another as we have an ailing relative. What we got was not special enough for what we expected or paid. Heartbroken as this would haven been perfect for our special person.”

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Posted 3 years ago

Hi Janet, We are very sorry to hear this. Please email us at cs@inthelighturns.com a photo of what you have received and we will definitely get this rectified for you!

Posted 3 years ago

“I was told i would get my urns and stands in 7-20 days got urns no stands and was not told why”

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Posted 3 years ago

Hi Raymond, I am so sorry for your experience, in this industry, we do not like to see any of our customers unhappy. I do see that there were some correspondences after your order was placed in regards to this issue, as we were awaiting these urn stands. We have emailed you again, to resolve this issue, please reply to this email or call us at (800)757-3488 as we would like to make this right.

Posted 3 years ago

“Disappointed that No bag come with the urn for ashes .This should be automatic for every urn to come with a bag.”

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Posted 3 years ago

“The lid doesn’t fit so the ashes are not securely closed properly with the urn.”

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Posted 3 years ago

“URN was spotty with on top and was not happy with charms hearts”

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Posted 3 years ago

“It was suppose to be 2 day delivery and it took 9 days”

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Posted 3 years ago

“I rated them low because there was an important feature of the Urn that was not listed on the page -- the "cap" that came with the Urn was loose and would have to be glued. That information was not disclosed and I was told that I would need to glue the top only after I call to complain.”

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Posted 3 years ago

“So far so good”

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Posted 4 years ago

“Very difficult to maneuver on website for ordering. Credit cards that were good kept reading error repeatedly even after information was corrected”

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Posted 4 years ago

“Ordering process keeps doubling the item selected. Not good!!! Not an easy ordering process”

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Posted 4 years ago

“Lack of selection and expensive expedited shipping.”

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Posted 4 years ago

“Shipping charges are ridiculous and sad that people have to pay these during one of their most stressful times of their life.”

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Posted 4 years ago

“Ordering is ok will write more when receive”

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Posted 4 years ago

“The last time I ordered it took a long time to receive it. Otherwise the could of gotten very good star.”

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Posted 4 years ago

“Went to place the order and the screen went in to a mode of picture size of over 200 %, it was hard to place the order. Plus I wanted the order to not have a receipt in the delivery package and there was no place to put it, if there was the frame that I hand to place it from was to large to see the page as a whole.”

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Posted 4 years ago

“going back wrecks the order”

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Posted 4 years ago

“Gh”

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Posted 4 years ago

“.”

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Posted 4 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews