Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“The first set arrived not as expected. Customer service was extremely responsive, immediately revised product and shipped out! Thank you for your response to this matter!”

Helpful Report

Posted 7 months ago

Hi Shay, Thank you for your thoughtful 4-star review! We’re so glad to hear that you had a positive experience with our customer service team. We strive to resolve any issues as quickly as possible and appreciate your understanding throughout the process. Your feedback is invaluable in helping us improve our services. If you need any further assistance, please don't hesitate to reach out! Warm regards, Team In The Light Urns

Posted 7 months ago

“It turned out beautifully. The only issue we have is we paid $100 extra for it to be delivered in 2 days and it arrived on Tuesday instead of Saturday.”

Helpful Report

Posted 2 years ago

Thank you for your generous 4 star rating of In The Light Urns. We're glad you think it turned out beautifully. We are sorry to hear that you had to pay $100 extra for the delivery to arrive in 2 days, only to receive it on Tuesday instead of Saturday. Looking at the order, it looks like it was purchased on the 20th at 7pm (After hours). We shipped with 2 day air on the 21st (Thursday) and due to there not being deliveries on Sundays and also Christmas, this arrived on Tuesday the 26th. If you have any questions, we are here to help! Take care! Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 2 years ago

“My daughter loved it and so did I my only problem that the message was so hard to read”

Helpful Report

Posted 2 years ago

Hi Jamie, We're delighted to hear that both you and your daughter loved the urn you received from us! We're truly sorry to hear that the message was difficult to read. Your feedback is invaluable to us, as we are always looking for ways to improve our products and services. If you ever decide to order from us again in the future or if you have any concerns, please don't hesitate to reach out to our customer support team. We'd be more than happy to assist you and ensure that your next experience with us is even better. Thank you for choosing us to be a part of your special tribute. Susan Fraser

Posted 2 years ago

“Study, attractive and well wrapped for shipping.”

Helpful Report

Posted 2 years ago

Hi Prudence, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our urn to be sturdy, attractive, and well wrapped for shipping. Providing our customers with a high-quality product and ensuring it arrives safely is always our top priority. Your feedback is greatly appreciated, and it encourages us to continue delivering the best possible products and service. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our urn, and we hope it serves as a meaningful and beautiful tribute. Susan Fraser

Posted 2 years ago

“Very nice”

Helpful Report

Posted 2 years ago

Thank you so much for your 4 star rating, Randall! We're so glad you appreciate the beauty of our In The Light Urns. We apologize that the funnel was missing from the package. Please give us a call with your order number and we can definitely have one sent right out for you! Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 2 years ago

“I was even happier with the style I chose when I received it! Very tasteful and appealing online, but the actual product is very well made with great attention to detail. Thank you!”

Helpful Report

Posted 2 years ago

Thank you, Tammy, for your 4 star rating of In The Light Urns! I'm so glad to hear that you were even happier with the style you chose when it arrived. It's wonderful to hear that the actual product is very well made with great attention to detail. We truly appreciate your kind words. Thank you! Susan Fraser

Posted 2 years ago

“The overall experience was great! Customer Service Rep showed patience and respect in our time of sorrow. However, the original urn arrived with the wrong DOB engraved. But at no additional cost to us, a new urn was sent with the correct DOB. AND, we received a beautiful bouquet of flowers as an apology. Thank you!”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you so much for taking the time to share your experience. We're truly grateful for your kind words and understanding during such a difficult time. It’s heartening to hear that our customer service team was able to provide the patience and respect you deserved. We deeply apologize for the error with the original urn's engraving and are glad that we could promptly rectify the mistake by sending a new urn with the correct DOB at no additional cost. Regarding the beautiful bouquet of flowers, while it wasn’t from us, we’re touched to hear that such a gesture added a bit of comfort to your experience. Your feedback is incredibly valuable to us, and we are committed to ensuring our service continues to meet your expectations. Thank you for trusting us during this significant time, and take care! Susan Fraser

Posted 2 years ago

“I had an issue with the item I ordered. My issue was addressed and corrected. I am satisfied with the outcome. Thank you.”

Helpful Report

Posted 2 years ago

Hi Tracy, We are truly sorry to hear about your disappointing experience with our customer service and the quality of the product you received. It's distressing to learn that we fell short of the high standards we strive to maintain. Regarding your email, we deeply regret any oversight in our communication. We assure you this isn't the norm, and we're taking immediate steps to investigate and ensure prompt and thorough responses in the future. As for the product quality and sizing issues, we take these concerns seriously. We would appreciate the opportunity to rectify the situation. Could you please reach out to us! We're eager to resolve this matter to your satisfaction, whether that means a replacement, adjustment, or a full refund. Your feedback is crucial for us to improve, and we are grateful for the chance to make things right. Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 2 years ago

“The stainless steel cuff bracelet is very nice with the engraving done perfectly. My big disappointment is in the amount of ashes it holds. Less than "a pinch" of the finest ashes fit in. I'm not sure that I would have bought this bracelet had I known this beforehand. I would still, however, recommend this company for their high quality bracelet and fast delivery.”

Helpful Report

Posted 2 years ago

Thank you so much, Barbara, for the 4 star rating! We're glad you appreciate the quality of our stainless steel cuff bracelet. We're sorry that we weren't able to meet your expectations in terms of the amount of ashes the bracelet holds. We highly value our customers' feedback and we'll take it into consideration for our future endeavors. Again, thank you for your review! Susan Fraser

Posted 2 years ago

“Very good biodegradable urn for two.”

Helpful Report

Posted 2 years ago

Hi Christina, Thank you so much for your positive feedback and for choosing our biodegradable urn. We are glad to hear that you found it to be of good quality and suitable for your needs. Our commitment is to provide environmentally responsible and beautifully crafted memorials, and it's heartening to know that we were able to meet your expectations. If there's anything else you need or any further comments you wish to share, please feel free to reach out to us. Your satisfaction is very important to us. Thank you again for your trust in our product. Susan Fraser

Posted 2 years ago

“The cowboys urn looks great”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you so much for your 4-star review and kind words about our cowboy-themed urn! We're thrilled to hear that it has met your expectations in terms of appearance. We strive to create designs that resonate with our customers and are glad to know we've achieved that with you. If there's anything we can do to make your experience even better or if there's any feedback you'd like to share about how we can improve your experience to the five star quality we strive for, please don't hesitate to let us know. Your satisfaction is our top priority. Thank you for choosing our product, and we hope it brings you comfort and fond memories. Susan Fraser

Posted 2 years ago

“I was satisfied with the product I received.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for taking the time to leave us a 4-star review. We are pleased to hear that you were satisfied with the product you received. Our team strives to provide high-quality urns that meet the expectations and needs of our customers, and it's rewarding to know we have achieved this with your order. We are always looking for ways to improve and would love to hear any suggestions or feedback you might have that could help us turn your experience from a satisfied one into an exceptional one. Your input is invaluable to us as we continue to refine our products and services. If there is anything we can assist you with in the future, or if you have any further comments, please do not hesitate to reach out. We are here to ensure that your experience with us is nothing short of excellent. Thank you, take care! Susan Fraser

Posted 2 years ago

“The Peaceful Pillow Water Urn I ordered originally arrived with a slight misspelling of my mom’s last name. Out of respect for my mom, I wanted it fixed. I initially tried reaching out via email with no response within a few days so I tried using the online form but kept getting errors. One phone call to a very friendly & empathetic customer service rep (David) and my issue was resolved. I received the corrected product and am relieved that it was expedited so I have it in plenty of time for my cruise & burial at sea. Thank you for your care & concern!”

Helpful Report

Posted 2 years ago

Hi Tara, Thank you for taking the time to share your experience with us. We sincerely apologize for the oversight and any inconvenience it may have caused, especially during such a sensitive time. We're glad to hear that David was able to assist you promptly and ensure you received the corrected urn in time for your planned ceremony. We truly appreciate your understanding and patience. Your feedback is invaluable and will help us improve our communication channels in the future. If you have any further needs or concerns, please don't hesitate to reach out. Warm regards and deepest condolences for your loss. Susan Fraser

Posted 2 years ago

“It's beautiful. I wish you could tell people it comes in 3 shipments.”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thank you for your feedback and for appreciating the beauty of the urn. We genuinely apologize for any confusion regarding the shipments. Your suggestion is valuable, and we'll certainly look into providing clearer information about the shipping process for our future customers. Our aim is to continually enhance our services based on feedback like yours. If there's anything else you'd like to share or if you have further questions, please feel free to get in touch. Susan Fraser

Posted 2 years ago

“very nice design”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave a review and for appreciating the design of our urn. We always aim for excellence, and while we're glad you found the design to your liking, we'd love to hear any feedback on how we could have made your experience a full 5 stars. Please don't hesitate to reach out if you have any suggestions or further needs. Susan Fraser

Posted 2 years ago

“Good communication about my order, beatiful pendant and engraving, birthstone however looks kinda off as far as the color, I even double checked my order to make sure I chose the correct month and I did, the chain is ok but quite stiff and hard to latch, might be nice if there were more chain options, overall a beautiful piece, got great compliments from my family too”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you appreciated our communication and found the pendant and engraving beautiful. We truly value your observations regarding the birthstone color and the chain's quality. We continually strive to enhance our products based on feedback like yours. I'll ensure your comments are passed on to our product team for review and improvement. It's wonderful to know that the piece received compliments from your family. If you have any further concerns or suggestions, please don't hesitate to contact us. Thank you for choosing us, and we're here to assist you in any way we can. Susan Fraser

Posted 2 years ago

“Ordered me and my wife necklace for our daughter we lost at 4 months and the pieces we received was perfect couldn’t ask for something better only issue we had was the gold coating on the angel wing has started to fade off already all the other pieces are still good so far but overall good service products came in time and was everything we asked for.”

Helpful Report

Posted 2 years ago

Hi Tyler, Thank you for sharing your experience with us. We're truly honored that you chose our products to remember your precious daughter. I'm genuinely sorry to hear about the gold coating on the angel wing, and we appreciate your feedback as it helps us continually improve. We want to ensure that every part of our product meets your expectations. Please reach out to our customer service team, and we'll be more than happy to send a replacement. Our thoughts are with you and your wife during this time, and we're here for any assistance you might need in the future. Susan Fraser (800)757-3488 cs@inthelighturns.com

Posted 2 years ago

“The products were made and delivered quickly. the bottom of the wooden box was unnecessarily tight and not at all appropriate for the box. Adjustments to the manufacturing process would be necessary to prevent damaging the box while opening. I was able to finally remove using water and a suction cup. After sanding around the edges on all sides to achieve the proper fit, I needed to drill a new hole on the front side to replace the location for a screw that had split the wood (only on the interior). I like the box and the service. if they begin taking care to finish the only moving part of the system they can score 100% in the future.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to provide detailed feedback on your experience with our product. We sincerely apologize for the inconvenience you faced with the wooden box. Quality is paramount to us, and it's concerning to hear about these issues. We genuinely wish we had been informed earlier; we would have promptly sent a replacement to rectify the situation. We will be addressing this with our manufacturing team to ensure that such issues don't arise in the future. We appreciate your understanding and patience in handling the situation yourself, and thank you for still recognizing our service. Your feedback helps us improve, and we are committed to making the necessary changes. Please don't hesitate to reach out if you have any further concerns or needs. Once again, our apologies and thank you for bringing this to our attention. Susan Fraser

Posted 2 years ago

“I thought the engraving was going to be in the urn. Although I was pleased I received it in time and it was beautiful.”

Helpful Report

Posted 2 years ago

Hi Sonyia, Thank you for taking the time to share your feedback. We're glad to hear that you found the urn beautiful and that it arrived in a timely manner. I would like to clarify that we did use a sandblasting technique to directly engrave onto the urn. This method provides a lasting and clear engraving, but might be different from other techniques. If you have any concerns or questions about the engraving, please don't hesitate to reach out to us. We truly value your satisfaction and appreciate your feedback. Take care. Susan Fraser

Posted 2 years ago

“I order an urn plus an extra bag for the inside, but didn't receive the outside bag, that is included with the urn. The urn is beautiful and nicely engraved. I paid extra for fast shipping to Canada and received it on time. But it took 2 emails and a phone call to get credit for the missing bag.”

Helpful Report

Posted 2 years ago

Hi Janice, Thank you for sharing your feedback with us. First and foremost, we deeply apologize for the oversight with the missing bag. We understand the importance and sensitivity of such orders, and it's regrettable that you had to go through additional steps to resolve the issue. We are pleased to hear that the urn itself met your expectations and that you were satisfied with the engraving and timely delivery. We'll be taking measures to ensure that such mistakes don't happen in the future. Your feedback is invaluable in helping us improve. Thank you for your patience and understanding, take care! Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews