Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“The urn that I ultimately got was beautiful and I've received a lot of comments on how perfect it was for my husband. Unfortunately, I received the wrong urn 1st which caused me a lot of distress due to the timing of the celebration of life. Thank goodness I opened the box right away. When I called the In the Light Urns team actioned the error quickly and had the correct urn delivered within 2 days.”

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Posted 2 years ago

Hi Christine, First and foremost, please accept our sincere apologies for the initial oversight. We deeply understand the emotional weight and significance of such a purchase, especially during a time of remembrance, and we regret the distress caused by the mix-up. We're relieved to hear that once the error was brought to our attention, our team was able to rectify it promptly and ensure you received the correct urn in time. It's crucial to us that we support our customers in every way possible during such delicate times. It brings us comfort to know that you found the urn you received to be beautiful and representative of your husband, and we're appreciative of your understanding and the feedback. Your words serve as a reminder of our responsibility to maintain the highest standards in both our products and our services. Thank you for giving us the opportunity to correct our mistake and for choosing In The Light Urns during this significant moment in your life. Please know we are always here should you have any other concerns or needs. Susan Fraser

Posted 2 years ago

“The urn was beautiful. The only recommendation I would give is the type would show up better with an outline or thicker shadow. Since the type is reversed out of the design, there are areas in the sky portion where the type appears less defined.”

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Posted 2 years ago

Hi Maryanne, Thank you for sharing your thoughtful feedback. We're pleased to hear that you found the urn beautiful. We truly value suggestions from our customers, and we'll take your recommendation about the type outline or shadow into consideration for future designs. We always strive to improve our products based on the experiences of our customers. Thank you for choosing us during such a significant time, and please let us know if there's anything else we can assist with. Warm regards. Susan Fraser

Posted 2 years ago

“It was a very beautiful urn perfect for an infant. Wording was added correctly. No issues with shipping. I wish there was more than one option for the font.”

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Posted 2 years ago

Hi Monique, Thank you for taking the time to share your feedback. We're glad to hear that the urn met your expectations and that the shipping and customization went smoothly. Your suggestion regarding font options is greatly appreciated, I'm not sure if you had the chance to contact our customer service line after the order was placed, but we do offer any font available in Microsoft Word. Our deepest condolences for your loss, and please let us know if there's anything else we can assist with. Warm regards. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“The urn is beautiful. Prices are reasonable. Shipping was excellent. The only thing that bothered me was the emails to follow. In my grief I personally thought it was insensitive to receive an email with the subject "Your Urn has shipped!". I would have appreciated more discretion. There is zero excitement in an infant urn shipping. Following delivery, waiting a few weeks to ask for a review would have also been more appropriate. More sensitivity regarding communication would go a long way. Thank you.”

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Posted 2 years ago

Hi Brynne, Firstly, I want to express our heartfelt condolences for your loss. Thank you for bringing to our attention the manner in which our communication was presented. We deeply apologize for any added distress our emails may have caused you during this incredibly difficult time. We truly appreciate your feedback on our product and shipping, and we are especially grateful for your insights on communication sensitivity. This will be taken to heart and we will certainly review our communication protocols to ensure they are more thoughtful and considerate moving forward. Please know that our intention is always to support and provide comfort during these times, and we genuinely thank you for helping us improve in this aspect. If there's anything else we can assist with or any other feedback you'd like to share, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“Fantastic product! Very nice design and printing. Pefect. The instructions are actually inside the cardboard urn which is then covered in plastic upon delivery. This confused me as usually the instructions are in the delivery box on the top. Also The instruction sheet was good but I had several questions about transferring the ashes and the aqua bio degrativility of the paper and plastic bags that originally held the ashes from the crematorium. Customer service was great and told me that no, those are not biodegratable and I would need to transfer the actual ashes and remove the paper/plastic that came from the crematorium. The cardoard urn went into the water but rather than totally falling flat it tilted up in the water which made me a bit nervous as well as the instructions didn't mention this possibility. Still the product made for a fantastic, respectful end-of-life internment/celebration.”

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Posted 2 years ago

Thank you for your thoughtful review of In The Light Urns. We are glad to hear that you found the product and design to be fantastic, and we appreciate you taking the time to share your thoughts and experiences with us. We take this feedback seriously and use it to help improve our products. Thank you for your 4-star rating! Susan Fraser

Posted 2 years ago

“First of all, our urn is beautiful, thank you. Our first urn arrived damaged due to lack of protection when shipped. Your company immediately sent us out a replacement, and it arrived in perfect condition in a day. Customer service doesn't get any better. We thank you!”

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Posted 2 years ago

Thank you for your kind 4-star rating of In The Light Urns! We immensely appreciate it. First of all, our urn is beautiful, thank you! Your response to our needs came without delay; our replacement arrived in perfect condition within a day. We are deeply grateful for such amazing customer service. Once again, thank you so much for your kind words and rating. Susan Fraser

Posted 2 years ago

“I love my hourglass urn. It is very unique and just what I wanted.A great quality product. Thank you for your service. I will recommend this company to others. Great doing business with you.”

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Posted 2 years ago

Thank you so much for the 4 star rating, Audrah. I'm glad that you love your hourglass urn and that it's just what you wanted. I appreciate you taking the time to provide your feedback and your kind words about our product quality and service. It was truly a pleasure doing business with you, and I thank you for recommending In The Light Urns to others. Take care! Susan Fraser

Posted 2 years ago

“Very professional looking.”

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Posted 2 years ago

Hi Mona, Thank you for taking the time to leave us a review. We're delighted to hear that you find our urn to have a professional look. At In The Light Urns, we believe in combining elegance, craftsmanship, and quality, and we are glad to know that our efforts are noticed and appreciated. If there is anything else we can assist you with in the future, please feel free to reach out. Your satisfaction is our top priority. Thank you again for your kind words. Susan Fraser

Posted 2 years ago

“Really loved this idea! Came quickly and was easy to assemble. Unfortunately, after only a month of having the product the loop part of the key chain had broken off. After reaching out, In The Light Urns was extremely responsive and replaced the item immediately!”

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Posted 2 years ago

Thank you so much for your feedback, Danica. We greatly appreciate you taking the time to tell us about your experience. We apologize if our product did not meet your expectations. We were sorry to hear about the loop of the keychain breaking after only a month of use. We aim to ensure that our products will last for more than a month and we are deeply sorry that this did not happen in this case. We are going to be contacting you on this! If you can please contact us back at your earliest convenience we will get this rectified! Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 2 years ago

“Hello There, We are very happy with the biodegradable urn we purchased for our loved ones ocean burial. The only item I like to bring to your attention for future similar orders, is our loved one was cremated through Aquamation (water cremation) in Seattle. I think the ashes through this process are heavier than the regular cremation process. The bag that was supplied with the urn did not hold the weight and it tore. Other than that, everything was perfect. Thank you for offering this urn for this perfect ceremony. God Bless. Thank you, Odet”

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Posted 2 years ago

Thank you Odet for your wonderful 4-star review of In The Light Urns. We are thrilled to hear that our urn was the perfect addition to the Ocean Burial ceremony for your loved one. We appreciate your feedback about the bag supplied with the urn breaking due to the heavier ashes from an Aquamation in and will take this into account for future orders. We are also happy to hear that other than this issue, everything was perfect. We thank you for your kind words. Take care! Susan Fraser

Posted 2 years ago

“Satisfied, wish the glue to seal was a little different! Otherwise no complaints!”

Helpful Report

Posted 2 years ago

Hi Correne, Thank you for taking the time to leave us a review. We're pleased to hear that you were overall satisfied with your urn purchase. Your feedback regarding the sealant glue is very valuable to us. Could you please provide us with more specific details about your experience with it? This will enable us to understand better and work towards improving our products for future users. Please feel free to reach out to us directly if you need any further assistance. We are here to ensure that your experience with our products is as seamless as possible. Thank you again for choosing our products and for your feedback. We truly appreciate it. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“I really loved the bracelet but the train kept on leaking the ashes so I was a bit upset about that.”

Helpful Report

Posted 2 years ago

Hi Geraldine, Thank you for taking the time to provide us with your valuable feedback. We're delighted to hear that you loved the bracelet. However, we deeply regret to learn about the issue you've encountered with the urn. We hold ourselves to high standards in providing quality products and services, and we're sincerely sorry that this instance did not live up to those standards. It's important to us that our customers are fully satisfied with their purchases, and we appreciate you bringing this to our attention. Please allow us to make this right. We'd like to investigate the issue and replace the urn with a new one or provide a suitable solution. Our customer service team will reach out to you directly to ensure this issue is promptly resolved. We're grateful for your understanding and patience. Your satisfaction is our top priority and we are committed to improving our services based on customer feedback like yours. Thank you for giving us the opportunity to serve you. Susan Fraser

Posted 2 years ago

“The urns were beautiful! Just as described in quality and appearance. The only hold back to 5stars is that the box didn’t biodegrade as quickly as advertised. It was over 10 mins and had to intervene to sink. May didn’t have full of ashes so maybe the weight is a key factor just to prepare others. Thank you. Great service!”

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Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the urns to be of high quality and just as described. Your satisfaction with the product and our service means a lot to us. We appreciate your comments about the biodegradation time of the box. We understand the importance of this feature for our customers and we take your feedback very seriously. We aim to provide accurate information to our customers and will certainly review our product descriptions based on your experience. The rate of biodegradation can indeed vary depending on several factors, including the weight of the ashes, as you pointed out. We'll ensure this information is clearly communicated to future customers to set the right expectations. We sincerely apologize if this caused any inconvenience during a time that we understand can be quite emotional. We are always striving to improve our products and services, and we thank you for bringing this to our attention. Should you need any further assistance, please don't hesitate to reach out to us. We're here to help. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Quick Shipping”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We're glad to hear that you were pleased with the speedy shipping of your urn. We aim to provide the best possible service, and your feedback plays a key role in that. If there is any other aspect of our service or product you would like to comment on, or if there is anything we could do to elevate your experience to the five star quality we strive for, please do not hesitate to reach out. Thanks again for choosing our services, take care! Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“It was easy to order. It was a nice little urn to do exactly as we wanted it for. I would order again . But not in all hurry.”

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Posted 2 years ago

Hi Connie, Thank you so much for your positive feedback. We're delighted to hear that you found our ordering process easy and that the urn met your needs perfectly. Our goal is to create a seamless and stress-free experience for our customers, especially during such emotionally challenging times. We understand and respect your sentiment about not being in a hurry to order again. Whenever you need us, please remember that we are here for you and ready to assist in any way we can. Thank you once again for your kind words and for choosing our company. We truly appreciate your trust in our services. Susan Fraser

Posted 2 years ago

“Thanks”

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Posted 2 years ago

Thanks Jack, for leaving us your 4 star rating of In The Light Urns. We are glad to hear that you were pleased with your order. We strive for excellent customer service and quality products. Please let us know if you have any questions! Take care! Susan Fraser

Posted 2 years ago

“Things arrived in a timely manner and were of great quality. The only complaint I would have is that I thought one of the keychain urns came with 2 more charms (as was pictured) but it did not. I thought I had chosen to have all of them, but found out when I received it that I didn’t. That part was confusing when placing the order!”

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Posted 2 years ago

Hi Amber, Thank you for taking the time to share your experience, I am so sorry your order was not to your complete satisfaction. Though your order did not come through with these additional pieces purchased, we never like to see our customers unhappy and have contacted you personally in order to determine the best method of resolve. I completely understand how this can be confusing, and are now in contact with our developers to determine how best we can further communicate the additions. Please get back to us as soon as possible in regards to your order as we would be happy to help. Take care! Susan Fraser

Posted 2 years ago

“Very nice just wish the stone was more purple. It looks clear. But nice enough on my recommendation my sister also ordered the same pendant to hold some of my step mothers ashes”

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Posted 2 years ago

Thanks for the 4 star review, Erica! We're glad to hear that you like the In The Light Urns pendant, even if the stone is not as purple as you'd like. It's great to hear that your recommendation was so well-received that your sister also ordered one of our pendants - we really appreciate your support! Take care! Susan Fraser

Posted 2 years ago

“I got the urn and loved the look of it and I know that my dad would have loved it too thanks alot”

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Posted 2 years ago

Thanks so much for rating In The Light Urns a 4 star! I'm glad you got the urn and appreciated the look of it. I'm sure your dad would have liked it too. Thank you for your kind feedback! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“Preparation and shipping was incredibly fast. The only negative is that the paint on the star on the urn looks somewhat sloppy and bleeds "outside the lines".”

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Posted 2 years ago

Thank you very much, Lillian, for your 4 star rating of In The Light Urns! We understand your concern with the paint and want to ensure that all of our urns meet your expectations. We will certainly take this into account and make sure our quality control measures are up to par. Thanks again for your feedback - it is greatly appreciated! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews