In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good shipping time and great packaging. Arrived as expected and item looked great. Good quality.”

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Posted 2 years ago

Hi Kelsey, Thank you so much for your kind words and the generous four-star rating. I'm glad that you were pleased with the shipping time and that the packaging arrived in great condition. Thank you for your feedback and for taking the time to review In The Light Urns! Take care! Susan Fraser

Posted 2 years ago

“Very nice work.”

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Posted 2 years ago

Thank you so much for your 4 star rating of In The Light Urns, Doreen. We really appreciate your kind words and are so glad you like our work! If you have any questions or concerns, please let us know! Susan Fraser

Posted 2 years ago

“Thank you again for the fast shipping and the photo urn came out great. I did go to us the Burgundy Velvet Bag and it ripped right down the seam. The size is just a little too small for the photo urn and its not made for holding box shaped items. Not looking for a replacement, just letting you know my findings with the bag. Thanks”

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Posted 2 years ago

Hi, Thank you so much for your kind words and for taking the time to leave us a review. We are glad that the photo urn came out great and that our fast shipping was able to meet your needs. We are sorry to hear that the Burgundy Velvet Bag ripped right down the seam, and we appreciate your feedback about the size and the shape of the bag. We will take your comments into consideration and work on improving the bag in the future. Thank you for your kind words and for trusting us with your order. Susan Fraser

Posted 2 years ago

“Urn is beautiful. The order process is easy and fast shipping.”

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Posted 2 years ago

Hi Kristy, We're so glad that you think the urn is beautiful and that the order process was easy and the shipping fast. We really appreciate your kind review! Take care! Susan Fraser

Posted 2 years ago

“Well, I received my order very fast; however, I was disappointed in the length of the chain provided with the nameplate. The chain that came with my husband's urn nameplate that I ordered back in 2019 was a lot longer and I thought mine would be the same.”

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Posted 2 years ago

Hi Claudia, Thank you for sharing your experience, we are so sorry to hear this and would definitely like to resolve this issue. Please email us at cs@inthelighturns.com and we can definitely send a chain extender for the medallion name plate. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Time from ordering to receiving was superb. I like the urn, would've liked the engraving to be a little darker.”

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Posted 2 years ago

Thank you so much, Alana, for your 4 star rating of In The Light Urns! We really appreciate your feedback and are happy to hear that the time from ordering to receiving was superb. We're sorry to hear that you feel the engraving could have been darker, and we'll take your feedback into consideration for future products. Thank you again! Susan Fraser

Posted 2 years ago

“Very nice product. Mother in law loved it. Note.... don't put crazy glue on till you've screwed all the way on,then back out a little and apply. Tighten back down quickly to desired position.”

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Posted 2 years ago

Thank you, Robert, for your 4 star rating! We appreciate your kind words, and we're glad to hear that your mother in law loved it! We love hearing feedback like this, and we're also glad that you have shared a helpful tip with others - we always recommend that customers do not put Crazy Glue on until they have screwed the urn all the way on, then back out a little and apply. We do also send instructions on how to fill all urns! Thanks again! Take care! Susan Fraser

Posted 2 years ago

“Customer service was excellent: very responsive & helpful. I ordered a nameplate easel in mahogany which looked nice online. It's fine...I'm glad I have it for my late sibling's urn which had never been engraved decades ago. However, I think it's just a mahogany stain and not actually mahogany wood. Also, customer service had told me over the phone, when I initially called, that the nameplate was actually plastic with a metal finish, and not actually metal. So, I'm a little disappointed in the quality. Online description is misleading. But, in the end, still glad I ordered this.”

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Posted 2 years ago

Thank you so much for your 4 star rating of In The Light Urns. We truly appreciate your feedback and are glad to hear that our customer service was excellent and helpful. We are sorry if there were any misunderstandings while ordering and thank you for bringing this to our attention, as we have since updated the description on our website to reflect what the customer will receive. We are glad to hear that you are satisfied with the nameplate easel and the late sibling's urn will now be engraved. We do value your opinion and we thank you for choosing In The Light Urns! Susan Fraser

Posted 2 years ago

“Nice product. Didn't realize it was as small as it was for the ashes. Didn't get a confirmation on my order either, had to email them. I would likely purchase again but might call rather than use website.”

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Posted 2 years ago

Thanks for your 4 star rating, Pamela! We appreciate you taking the time to give us your feedback. We're glad to hear that you like the product, and apologize that you didn't get a confirmation on your order. We promise to do better in the future. The item that you purchase along with all of our items have the size an measurements right below the description. Please give us a call at 18007573488 or email us at cs@inthelighturns.com Susan Fraser

Posted 2 years ago

“EDIT: The team at In The Light Urns reached out to me post-review and ensured that I got the product as advertised! We're super happy with it and trust that Dad is too! Their after-sales team is impeccable and made us feel secure in ensuring we were satisfied! Couldn't recommend them more! PRIOR: We pondered long on the type of urn, we'd like for our dad, and when we chanced upon the toast bottles, we thought it would be the perfect keepsake. We're happy with the finish, however, we are a little disappointed as we expected the name to stand out (just like the sample), perhaps in a larger font but it did not. There was no place to change the font size either.”

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Posted 2 years ago

Hi Michelle, We apologize for the disappointment. We understand how important it is to make the urn extra special and that the name should stand out. We're happy to arrange for a new urn with the name standing out! Please let us know if there is anything else we can do to make this a better experience for you. Expect a email as well as a phone call. Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 2 years ago

“Beautiful but I could not use because I want to use for burial”

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Posted 2 years ago

Hi Latrece, Thank you so much for taking the time to leave us a review. We truly appreciate the feedback, and we're sorry to hear that you can't use the urn because it will be buried. We understand that it can be difficult to find the right item for a special occasion, and we hope you are able to find something that meets your needs. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“The urn was absolutely beautiful. The only complaint is that it is very large. I called and asked customer service if I should order the medium one. They recommended the large as my friend weighed under 120 lbs when she passed. I went with that recommendation. However, I believe the medium would have been a better size. Thank you for your prompt service.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave a 4 star review. We're glad you enjoyed your experience overall and appreciate your feedback. We'll make sure to keep improving our services to ensure customers have an even better experience next time! We apologize that the urn was too large for your needs. Our customer service team would be more than happy to help you find a more suitable size. Please don't hesitate to reach out! Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 2 years ago

“Was a little disappointed that the engraving was on the bottom instead of the center as pictured.”

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Posted 2 years ago

Hi, I do see that item you purchased does show the engraving more towards the bottom, so as to allow the engraving to be seen with the love charms. Nevertheless, we do not like any of our customers to be unhappy and have contacted you in regards to this to determine the best option to rectify this for you. Please contact us back with how best we can improve, thank you take care! Susan Fraser

Posted 2 years ago

“The urn itself is beautiful, but it's large enough to hold the cremains of a family of five and their pets. My only complaint is that the lid doesn't fit at all, it is way too small.”

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Posted 3 years ago

Hi Jim, Thank you so much for taking the time to share your experience with us, we are so sorry this happened with your lid, please email photos to us at cs@inthelighturns.com so that we can identify the issue and fix this for you. Susan Fraser

Posted 3 years ago

“Ya'll forgot the seal kit !”

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Posted 3 years ago

Hi, I am so sorry about this, we will have a new seal kit sent out for you today, we appreciate the feedback. If you have any further questions or concerns please contact us directly. Thank you! Susan Fraser

Posted 3 years ago

“This experience was a lighthearted smooth one. The staff I worked with were very understanding and courteous. It's not an easy situation for some; and they made this as simple as possible. Easy ordering and personalisation to cater to our needs. Thank you, The Gallagher Family”

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Posted 3 years ago

Hi Richard, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Susan Fraser

Posted 3 years ago

“Very nice urn, high quality.”

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Posted 3 years ago

Hi, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Please let us know if you have any questions. Susan Fraser

Posted 3 years ago

“The urn that I bought for my baby boy came and it was very beautiful. I really love it ❤️”

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Posted 3 years ago

Hi Antoinez, Thank you for leaving us a review. Please let us know if you have any questions or concerns. Susan Fraser

Posted 3 years ago

“I had an issue with 1 eco urn but I was pleased and satisfied with the care and concern to correct the issue quickly. Very good communication. Thank you.”

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Posted 3 years ago

Hi Alice, I am so sorry that this happened, in this industry, we do not like to see any of our customers upset or unhappy. I have sent you an email in regards to this, please reply directly to that email or Please contact us at (800)757-3488 or cs@inthelighturns.com we would definitely like to resolve this issue for you.

Posted 3 years ago

“The Urn is nice looking. (Order was made for a friend living in the other side of the country).”

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Posted 3 years ago

Hi Paul, Thank you very much for your kind words, we are happy to have been able to help!

Posted 3 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews