In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Beautiful high quality urn Even the funeral home thought it was high quality The additional car is heavy and high quality”

In The Light Urns 5 star review on 18th October 2023

Helpful Report

Posted 2 years ago

Hi Crystal, Thank you for sharing your experience with us. We're truly honored to hear that both you and the funeral home recognized the quality of our urn and the additional care. Our aim is to provide families with lasting and meaningful memorials for their loved ones. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Warm regards and deepest gratitude. Susan Fraser

Posted 2 years ago

“Gorgeous pieces so clearly made with love & compassion... I bought 2, one for me and another for my sister's best friend of 50 years. They are even more beautiful then the picture online. Thank you for sharing your talents that most certainly help with the grieving process after the loss of my dear sister Karla Jo... Peace, Robyn Uehling”

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Posted 2 years ago

Hi Robyn, Your heartfelt words have deeply moved us. We're honored to have played a part in providing a loving memorial for your dear sister, Karla Jo. Knowing that our creations can bring a measure of peace and comfort during such a poignant time is why we do what we do. Our thoughts are with you, your sister's best friend, and everyone who loved Karla Jo. If there's anything else you need, please reach out. With warmth and gratitude, Susan Fraser

Posted 2 years ago

“This urn was absolutely beautiful! So many compliments, weird to say but it’s true. Customer service was top notch. I would highly recommend this company”

In The Light Urns 5 star review on 17th October 2023

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Posted 2 years ago

Hi, Thank you so much for your kind words. While it's a unique circumstance to receive compliments on an urn, we understand the significance of having a beautiful memorial for your loved one. We're elated to hear that our customer service met your expectations and that you'd recommend us. Should you or anyone you know need our services in the future, we're here to help. Warm wishes and deepest gratitude. Susan Fraser

Posted 2 years ago

“Very nice company to deal with. Susan was very nice. Price you can't beat. Shipping was fast and packed nice. Got it a day earlier than expected. I have put the blue one I ordered next to my daughter waiting for me. Beautiful urn. Thank you.”

Helpful Report

Posted 2 years ago

Hi Frank, Thank you deeply for taking the time to share your experience with us. It's heartwarming to hear that Susan and our team could make this process a bit easier for you during such a delicate time. We're truly honored that you chose our blue urn to be with your beloved daughter. If there's anything else we can assist with in the future, please don't hesitate to let us know. Our thoughts are with you and your family. Warm regards. Susan Fraser

Posted 2 years ago

“The urn is beautiful I love it ❤️ The tiger wood is beautiful as well. Thank you for this beautiful Urn.”

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Posted 2 years ago

Hi Mary, Thank you for your heartfelt review! We're truly honored that you chose our tiger wood urn to memorialize your loved one. Your appreciation means the world to us. Should you need any further assistance or have questions in the future, please don't hesitate to reach out. Take care and warm wishes. Susan Fraser

Posted 2 years ago

“Beautiful gold jewelry.”

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Posted 2 years ago

Hi Marjorie, Thank you so much for your kind words! We're delighted to hear that you appreciate the craftsmanship of our gold jewelry urn. We strive to provide pieces that are not only functional but also beautiful. Please let us know if there's anything else we can assist you with in the future. Warm regards. Susan Fraser

Posted 2 years ago

“Very easy to order and delivery was quick”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind feedback. We're delighted to hear that the ordering process was smooth and that you received your urn promptly. It's our priority to provide efficient service, especially during such sensitive times. Please let us know if there's anything else we can assist you with. Warm regards. Susan Fraser

Posted 2 years ago

“I ended up ordering this urn as a replacement and it's absolutely beautiful. I wish I had ordered this to begin with instead of purchasing something that was locally available.”

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Posted 2 years ago

Hi, Thank you so much for taking the time to share your experience. We're truly honored to have been able to provide an urn that meets your expectations. Your satisfaction and the memory of your loved one are of the utmost importance to us. Please don't hesitate to reach out if you need anything else in the future. Warm regards. Susan Fraser

Posted 2 years ago

“I absolutely love it, we cried when we opened it up, because my dad loves the Astros. Thank you so much!!”

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Posted 2 years ago

Hi DeShae, Thank you for sharing your heartfelt experience with us. It means so much to know that the urn resonated deeply with your memories of your dad and his love for the Astros. We are truly honored to have been able to provide something that brings comfort and remembrance. Our thoughts are with you and your family, and we're here should you need anything further. Susan Fraser

Posted 2 years ago

“The urn was absolutely beautiful for my newborn daughter that passed away. It was a perfect urn to match all of her teddy bears and music box. It came looking better then the pictures we seen online!”

Helpful Report

Posted 2 years ago

Hi Monir, I am deeply moved by your words and genuinely sorry for your profound loss. It's an honor to know that our urn could provide a fitting tribute to your beloved daughter and complement her cherished belongings. We are committed to ensuring that every urn we create brings some comfort to the families it serves. Please know that our thoughts are with you during this difficult time, and we're here for any support you might need. Susan Fraser

Posted 2 years ago

“It was a beautiful way to send our father off on his last swim in the sea. The environmental part of our purchase was important and light urns certainly does it correctly. Thanks”

Helpful Report

Posted 2 years ago

Hi Lynda, We are truly touched by your kind words. It's an honor to have been a part of such a meaningful farewell for your father. Being environmentally conscious is close to our hearts, and we're grateful that this aspect resonated with you. Thank you for choosing In The Light Urns, and please know we're here if you ever need assistance in the future. Susan Fraser

Posted 2 years ago

“Quick smooth process, beautiful product. Received it wrapped carefully and quickly”

In The Light Urns 5 star review on 16th October 2023

Helpful Report

Posted 2 years ago

Hi Victoria, Thank you for sharing your feedback with us. We are honored to play a part in commemorating the memory of your loved one. It's heartening to know you found the process smooth and appreciated the care we took in packaging. Your kind words mean a lot to us. Please let us know if there's anything else we can assist you with. Susan Fraser

Posted 2 years ago

“Very good experience, the Urn looks perfect and greatly appreciated. Thank you!”

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Posted 2 years ago

Hi, Thank you for sharing your positive feedback! We're so glad to hear that the urn met your expectations. It's our privilege to provide a special resting place that resonates with the memories and love you hold. Please don't hesitate to reach out if you need anything else. Warm regards and gratitude. Susan Fraser

Posted 2 years ago

“We ordered an urn for our son that had passed away in June. It was sudden and a shock and has been a really hard time for us he was only 27. We decided to have him cremated and keep him home with us. After searching for months for the perfect urn we came across your website. Your company processed our order in a timely manner and had us approve the photo once it was created. The process was very easy and the personal attention to detail was very refreshing. We received our order with no issues and its beautiful. Our son has his final resting place. Although I hope to not have to need an urn for a very long time, I will recommend you to everyone and would use you again. Thank you! Theresa & James Aiguier Sr.”

Helpful Report

Posted 2 years ago

Hi Theresa, First and foremost, please accept our deepest condolences for the loss of your dear son. No words can truly alleviate the pain of such a loss, especially at such a young age. We are humbled and honored that you chose our company during such a challenging period. Ensuring that the entire process is smooth, respectful, and meticulous is our utmost priority, especially when commemorating the memory of a loved one. Thank you for your kind words and for placing your trust in us. We're truly touched that you felt the dedication we put into our work. Knowing that you are satisfied with the final resting place for your son brings us solace. While we genuinely hope you won't need our services for many, many years to come, please know that we are here for you, should you ever need anything or simply want to talk. Susan Fraser

Posted 2 years ago

“Beautiful keepsakes. Fast processing and delivery. I absolutely love it for my husband's ashes.”

Helpful Report

Posted 2 years ago

Hi Jametia, Thank you for taking the time to share your experience. We're deeply honored to have provided a beautiful keepsake for you. It means a lot to us to know that you're satisfied with the processing and delivery. Please know that we're here for you if you need any further assistance or support. Sending you warmth and strength during this time. Susan Fraser

Posted 2 years ago

“You have nice things”

Helpful Report

Posted 2 years ago

Hi Tracey, Thank you for the compliment! We take great pride in curating quality items for our customers. If you ever need anything else or have any questions, please don't hesitate to reach out. Warm wishes! Susan Fraser

Posted 2 years ago

“fast shipping, beautiful urn.”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you so much for your kind words! We're thrilled to hear that you're pleased with the urn and our speedy delivery. We aim to provide the best for our customers. If you need any further assistance, please don't hesitate to reach out. Take care! Susan Fraser

Posted 2 years ago

“The urn still seems a bit large, but I want to express that my great experience with their customer service is unrivaled. They went above & beyond to make sure I was happy with my purchase. I would definitely recommend In The Light Urns”

Helpful Report

Posted 2 years ago

Hi Jayne, We appreciate your feedback and are delighted to hear about your positive experience with In The Light Urns! While we understand your concern about the urn size, we're truly grateful for your kind words regarding our customer service. Our team is dedicated to ensuring our customers are not only satisfied but truly happy with their purchase, and it's fantastic to know that we were able to exceed your expectations in that regard. Your recommendation means the world to us, and we look forward to serving you and others with the same level of care and commitment in the future. Thank you for choosing In The Light Urns! Susan Fraser

Posted 2 years ago

“I purchased an Urn shortly after my brothers passing. They were very helpful and kind in making sure all the details were perfect and it was exactly what I wanted. I appreciate there sincere kindness as me and my family have to go through this tough time.”

Helpful Report

Posted 2 years ago

Hi Georgina , First and foremost, please accept our deepest condolences on the passing of your brother. We understand how crucial it is to have support during such challenging times. We are genuinely touched by your kind words and grateful that we could assist you in this manner. It is always our goal to ensure that the details are perfect and that our customers receive the utmost care, especially during moments of such profound significance. Your appreciation means a lot to us, and we are here for any further assistance you or your family may need in the future. Please take care, and thank you for trusting us during this sensitive time. Susan Fraser

Posted 2 years ago

“Way too small Your company charged my acct twice and I still have yet to see the refund and the product is cheesy”

Helpful Report

Posted 2 years ago

Hi Melissa, We're truly sorry for the inconvenience you experienced. Firstly, regarding the size of the product, we strive to provide accurate descriptions and measurements for all our items, and we apologize if it did not meet your expectations. Concerning the billing issue, our records indicate that there was only one approved transaction, and two declined attempts. Often, declined charges may appear as pending transactions on your account but should not actually be deducted. Any funds from these declines should automatically revert back to your account within a few business days, depending on your bank's policies. If you still believe there's an error, or if you haven't seen the funds returned after a reasonable time, please get in touch with us directly with your order details so we can investigate further and assist you as much as possible. We're committed to ensuring our customers are satisfied, and we appreciate your feedback as it helps us improve. We have contacted you personally in regards to this, please get back to us as soon as possible to ensure timely resolve of this matter. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews