In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the Fishing Tackle Box in Green. They originally had an opened mouth bass but kindly changed it to a trout. I added quite a bit of writing. They were amazing to work with. They answered all my questions and helped me with the order. I was expecting a nice urn. I picked it up today, with my husband already placed in it. I've never seen such a beautiful urn. A woman working in the backyard of the mortuary ran out to me. She said she had never seen such a beautiful urn and she had been working in the industry for 20+years. She wished she had seen it for her father. I so love the urn and the experience. I would recommend IN THE LIGHT URNS very very highly. Thank You so much!!”

In The Light Urns 5 star review on 11th August 2023

Helpful Report

Posted 2 years ago

Thank you so much Judy for the 5-star rating! We couldn't be prouder of our Fishing Tackle Box in Green, especially given your wonderful experience. We're so humbled and grateful to hear that your urn was so special that it was even praised by a woman with over 20 years of experience. We appreciate your kind words and the trust you put in us. Thank you for sharing your story with us. Susan Fraser

Posted 2 years ago

“The made our request feel like a priority. Thank you.”

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Posted 2 years ago

Hi Jonathan, We're truly honored to hear that you felt prioritized during such a significant moment. Your comfort and satisfaction are paramount to us. Thank you for entrusting us with your needs, and please know we're always here to support you. Susan Fraser

Posted 2 years ago

“The truck and tractor are very nice and is just what we wanted”

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Posted 2 years ago

Thank you so much for your 5-star rating of In The Light Urns, Frederick! We are thrilled to hear that the truck and tractor are just what you wanted, and that you are happy with them. Thank you for your support! Take care! Susan Fraser

Posted 2 years ago

“Beautiful piece of work.”

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Posted 2 years ago

Thank you for your 5 star rating of In The Light Urns! We really appreciate your feedback. It was so kind of you to say it's a beautiful piece of work! Thank you again! Susan Fraser

Posted 2 years ago

“The urn was designed beautifully just what I expected. The workmanship was placed just right, Thank you so much for the work you put into it.”

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Posted 2 years ago

Thank you so much, Darlene, for your 5 star rating of In The Light Urns. We are so pleased to hear that you were pleased with the design and workmanship of the urn. We truly appreciate that you took the time to write such a kind review. It means so much to us. Thank you again! Susan Fraser

Posted 2 years ago

“The picture medallion urn plaque was beautiful. It was quickly shipped and was well made. I love it and would order again. Thank you so much for such a beautiful plaque.”

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Posted 2 years ago

Hi Connie, Thank you so much for your kind words and positive review. We are thrilled to hear that you loved the picture medallion urn plaque and found it to be beautifully made. Ensuring timely delivery and quality craftsmanship is of utmost importance to us. It brings us great joy to know that our efforts resonated with you. Please do not hesitate to reach out if you ever need anything in the future. Your trust and satisfaction are our top priorities. Thank you for choosing us and for recommending our product. Take care. Susan Fraser

Posted 2 years ago

“I want to thank you so very much for your promptness in getting my new bracelet to me. A couple of weeks ago I was on a trip and somehow lost my original bracelet (I lost my husband 3 years ago and his ashes were in it!) When I got back I tried to find one online, but was not able to do so, but last week, I tried again and found your wonderful site! I am so very thankful that I now have a new bracelet to wear all the time with my husband's ashes in it! Thank you for your promptness and for your wonderful site. I have shared with some of my friends how they can use their families ashes! Thank you again!”

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Posted 2 years ago

Thank you so much for your kind words and your 5 star rating for In The Light Urns! We are so delighted that you were able to find a suitable replacement to hold the ashes of your beloved husband. Your kind words mean so much to us, and we are delighted that you shared our website and products with your friends. Thank you again for your support and kind words. We wish you all the best. Take care! Susan Fraser

Posted 2 years ago

“Urn was beautifully made and of good quality very happy to be able to purchase for my dad’s remains he would have loved it.”

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Posted 2 years ago

Hi Jessica, Thank you for your heartfelt review. It's truly an honor for us to be entrusted with creating a resting place for your dad's remains. We're humbled to know that our urn met your expectations and resonates with the memory of your father. Please know that our thoughts are with you during this time, and if there's anything else you need, don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“I have no complaints.”

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Posted 2 years ago

Hi Karl, Thank you for sharing your feedback. We're pleased to hear that you are satisfied with our product. Your trust and satisfaction are paramount to us. Should you have any further needs or questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“Great product and a great tribute to my wife”

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Posted 2 years ago

Hi Joseph, Thank you for taking the time to share your kind words. We are truly honored to have played a part in creating a meaningful tribute for your beloved wife. It means a lot to us to know that our product met your expectations. During such a delicate time, your comfort and satisfaction are our utmost priority. Please don't hesitate to reach out if you need any further assistance. Susan Fraser

Posted 2 years ago

“After two mistakes, I finally received a very beautiful urn!! I am so happy with it! Thank you so much!🙏🏻”

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Posted 2 years ago

Hi Helen, Thank you so much for your patience and understanding! We apologize for the initial mistakes, but we're thrilled to hear that you are happy with the beautiful urn you received. Your satisfaction is our top priority, and your kind words mean the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your lovely urn, and thank you again for trusting us! Take care! Susan Fraser

Posted 2 years ago

“The urn that I ordered was very beautiful and the company was very helpful to work with in regards to making some changes. We received it in a very timely manner and it’s beautiful.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Julie! I'm also glad to hear that you were pleased with the urn you ordered, and that our customer service team was able to help you make some changes. We appreciate you taking the time to leave a review, and we're glad that you received it in a timely manner. Take care! Susan Fraser

Posted 2 years ago

“The urn is beautiful and so is the name plate. Pictures don’t do it justice at all. I would maybe liked just a tab smaller size”

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Posted 2 years ago

Thank you for the 5-star rating, Pam! We are delighted to hear that the urn is beautiful and beyond what the pictures can convey. We will be sure to keep in mind your suggestion for a slightly smaller size. Thank you! Take care! Susan Fraser

Posted 2 years ago

“Very pretty urn.”

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Posted 2 years ago

Thank you, Kim, for your five-star rating of In The Light Urns. We're glad to hear that you found our urns very pretty! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“Absolutely beautiful....fast and speedy delivery”

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Posted 2 years ago

Thank you so much for your 5 star rating and kind words about In The Light Urns! We are so happy that you found our urns absolutely beautiful and that you had a fast and speedy delivery. We truly appreciate your review and your support! Take care! Susan Fraser

Posted 2 years ago

“The necklaces came on time and are very very beautiful”

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Posted 2 years ago

Thank you for your glowing 5 star review of In The Light Urns! We are so glad to hear that the necklaces arrived on time and that you love them. We really appreciate your kind words! Take care! Susan Fraser

Posted 2 years ago

“Very pleased with the product. Just to let you know, compared to other urn manufacturers, your company did take quite awhile to get the proof of the custom image emailed, but overall very pleased and would recommend/order again.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Glen! We are very pleased that you are satisfied with the product. We understand that compared to other urn manufacturers, our company's process might have been a bit time consuming but we are glad that you would still recommend and order again from us. Thank you for your business! Take care! Susan Fraser

Posted 2 years ago

“I am the "matriarch" of my family (just turned 70 last month!) I have been purchasing URNS from Susan for the last 10 years!!! I will be "selecting" my own soon..but as I see it...I still might order some more before mine!!! Lol!!!”

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Posted 2 years ago

Thank you so much, Myriam, for your 5-star rating of In The Light Urns! We are so grateful for your loyalty - it means the world to us that you have been ordering urns from Susan for the last 10 years! We hope to continue to provide you with the same excellent service. If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“Urn had inscription as dictated and was delivered quicker than expected. The urn was as expected.”

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Posted 2 years ago

Thank you, Edward, for your five-star rating! We're glad that the urn and inscription met your expectations, and was delivered quickly. We appreciate your feedback! Take care! Susan Fraser

Posted 2 years ago

“Very good order and received in 7 days”

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Posted 2 years ago

Thank you so much for your 5 star rating of In The Light Urns! We're so glad to hear that your order arrived so quickly! If you have any question, or concerns, please let us know! Take care! Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews