“The information has been a big help but there seems to be a lot of repetition within the video guides.
I had a lot of hassle to get to where I wanted to be at first but this was resolved with a few emails to & fro.
With regards to the ask an expert part, it was a big help at first but it takes too much time to get answers. This should / could be addressed by allocating a set number of tasks to each "expert" so they are not overloaded. Assigning questions to someone who is not in the same time zone is not helpful and waiting days at a time can be incredibly frustrating and time wasting.
At the moment I am sitting on the fence before recommending the IO3DP to friends because of the afore mentioned issues.”
HI Kevan,
Thanks for taking the time to leave this review,
We are focusing on improving the community at the moment and will be adding more experts to our team shortly, this will help with the response times you've mentioned :)
If you have any other suggestions on how we can improve please don't hesitate to get in touch.
All the best,
Jess
