“Where do you find caring employees like Louie. Now there is the secret to a business's success... a devoted person who cares abour his customer and his work. That means everything. Get one employee like this and there is a good chance that others will take notice. Louie gave me a delivery date and his word is better than gold! Thank you for your great products and wonderful service!”
“Unfortunately, the yellow one wasn’t available.
The quality of this microfibre is very good compared with other Amazon brands from China. I actually have some that were only $5–$7, but the quality is nowhere near as good as Jacob’s. I still prefer 100% silk at this quality level though.
I’m 6'1", and it’s very hard to find quality ties with a proper length. Jacob deserves credit for getting this right.”
“I recently shopped at this Jacob Alexander online store and was impressed by the quality and style of their clothing. The website was easy to navigate, sizes were accurate, and my order arrived quickly. The designs are modern yet timeless, making it easy to find pieces for any occasion. Highly recommend for anyone looking for great style and value!”
“This company provides great service. I needed a tie for a wedding. Mens Warehouse did not have the color we needed so I ordered from here. The pakage was stolen and they helped me resolve the issue before the wedding. Becaues of the quality of the tie the entire wedding party may update orders to wear similar ties from this company. I highly reccomend them!”
“While looking for a burgundy tie to wear to my niece’s wedding last weekend, I stumbled upon a Jacob Alexander tie on Poshmark that was the perfect tie for the occasion. However, the seller had the NWT tie “discounted” from $70 to $44. When I “liked” the tie, the seller offered the tie to me for $33 (plus tax & $8.97 S&H). Instinctively, I felt something was off with these “discounted prices”. So, I naturally went straight to the Jacob Alexander website and discovered the exact same tie for sale at the MSRP of $17.95 and matching burgundy pocket square for $10.95. Time was of the essence, so I immediately created a Jacob Alexander online account and ordered the tie & pocket square. The grand total for my very first online purchase from Jacob Alexander was $32.99 (including taxes, S&H)! First impressions are everything, and Jacob Alexander did not disappoint…the tie & pocket square arrived 2-3 days prior to my niece’s wedding, and I not only received tons of compliments on both, but also several serious inquiries about where I purchased them from. Needless to say, I dished out quite a few referrals to both family members and friends. I look forward to my next purchase from Jacob Alexander (and also hearing from family and friends about their first purchase, too)!”
“I purchased a bow tie in a specific color blue that looked to match what I was looking for. When I received the item, it was an obvious different color blue in addition to having a different name than what I ordered.
When I inquired about receiving the wrong item, the customer service person told me that both of the colors were the same blue. Not a good marketing tool and seems to be false advertising…”
“Websit is easy to navigate. Numerous width on multiple tie choices.
Great customer service.
Order delivered within just a few days.
My husband loved all 3 ties ordered.
Thank you”
“Ordered a tie for a second day delivery, paid premium shipping $29 plus cost of tie through their online purchase. The day of shipping they sent me email followed by phones call asking for $10 extra. I said ok I’ll pay, but now I’m on the road when I arrived I’ll pay. She said no I have to to pay by 2 pm eastern time and I’m in CA. I’m so disappointed of the service and the unprofessional way of dealing with customer. I cancelled the order.”
Thank you for your feedback, and I sincerely apologize for the inconvenience caused. I understand your frustration with the situation.
For this order, you initially selected RUSH shipping, which ships orders via UPS 2-day air. You then called to request next-day air shipping. We informed you that next-day air would incur an additional $10.00 fee, and you confirmed that you were fine with the extra charge. However, you asked us to proceed with shipping the order and mentioned you would make the payment later since you were driving. I explained that we would need you to call back once you were available to finalize the payment so we could ship the order before 2 PM today. Unfortunately, this led to a misunderstanding.
Once again, I apologize for any confusion or frustration this may have caused.
“This is my first time ordering. The neckties looked good online and the same when I received them. Also, they did not have the one tie in stock and offered me another. I did not get the other because it was a gift. However, the one I wanted came in, and they notified me right away, and I now have the gift I wanted. There was no problem with shipping, either. I will shop with you again.”
“Love the bow tie and suspenders. Almost needed them bigger due to my boy being heavier but the suspenders still fit all the way out and they look good on him”
