“I had a problem (defect) with an item. They were fantastic to work with and were quick to remedy.
Overall I like JBbut a definite BIG ding to the company (any company) for an up charge for return label/delivery protection.”
Hi Marie,
Thank you for sharing your feedback. We understand how frustrating it can be to not receive a package as expected. However, we were not notified about the missing package until today, as we rely on customers to inform us when an issue arises so we can take the necessary steps to resolve it.
We’re happy to share that your claim was approved the same day it was filed, and we’ll be issuing your refund promptly. LABL typically processes claims quickly, but refunds usually take 3–5 business days to reflect in your account.
We’d also appreciate it if you considered removing or adjusting your review, as your claim was handled as swiftly as possible and a faster resolution simply wouldn’t have been feasible.
If you have any further questions or concerns, please don’t hesitate to contact our support team directly at info@joeboxer.com. We’re here to assist you.
