“I liked the pajama I ordered. I ordered two more pairs, the problem was that I put my address but a different state since your website defaulted me to Virginia instead of Illinois. I never got the shipment after 4 weeks I called a I realized that I picked wrong state. I spoke to a gentleman and explained to him the mistake, he said sorry, we cannot ship you another set. I understand it was my mistake but the true customer service would be most sympathetic and would do the right thing. I’m sure what it costs the company for the pajama is under $5 and the company could have won me as a customer and I would order more products in the future, but instead the gentleman choose to be stingy and looses me as a costumer. I will not be ordering from you again despite I was happy with your product.”
Hi Marie,
Thank you for sharing your feedback. We understand how frustrating it can be to not receive a package as expected. However, we were not notified about the missing package until today, as we rely on customers to inform us when an issue arises so we can take the necessary steps to resolve it.
We’re happy to share that your claim was approved the same day it was filed, and we’ll be issuing your refund promptly. LABL typically processes claims quickly, but refunds usually take 3–5 business days to reflect in your account.
We’d also appreciate it if you considered removing or adjusting your review, as your claim was handled as swiftly as possible and a faster resolution simply wouldn’t have been feasible.
If you have any further questions or concerns, please don’t hesitate to contact our support team directly at info@joeboxer.com. We’re here to assist you.
Hi Eric,
Thank you for sharing your feedback. We’re sorry to hear about the damaged items and any inconvenience this may have caused. To help us resolve this quickly, please send photos of the damage to info@joeboxer.com. Once we receive the images, we’ll be happy to issue a replacement.
If you’re satisfied with the resolution, we’d greatly appreciate it if you could consider revising your review to reflect your updated experience. We value your satisfaction and hope to make things right.
Thank you for your cooperation!
