“Really like the product range and speed of delivery. You need to be sure you order the right item though - the returns ts and cs are pretty onerous!!”
“This is the first time I've ordered from you, my item came in time specified, I am returning but would like to change the size, I've looked at returns and that could take up to 2weeks but I will want it before then so will have to reorder to get it quicker which means I've actually spent double in the meantime,”
“They are a perfectly adequate jodphur, good for the price. I like the honey colour beige, quite thin material for this time of year, but will do the job. Not so flattering on an older figure because of the rather thin material, but ok for the price.”
“The delivery of this product was good. However I find your website very difficult to navigate. I saw on Facebook the other that you were doing a red mug. When I went on your website and searched for the mug, nothing came up!!”
“Royal Mail thought my parcel was sent by Tracked 120 rather than Tracked 48. This resulted in it missing the Birthday deadline. Perhaps a courier would provide a better delivery service.”
“Arrived as stated, didn't fit too tight. After reading return policy (which I should have done prior to ordering) decided to pass onto someone else as cost of returns wasn't worth the grief.... make sure you read their return policy.....”
“Ordered the wither protection vest. Does not do the job as pads either side of the wither and material joining it rests on the wither and will rub like the rug does. To return it is like taking an A level exam !! It took a few e-mails before it was agreed and what is required is taking it too far. I understand that they do not want the return of used items and that would be obvious, but all the other points to note are a bit OTT. Very deceptive in the description of the item.”
“The boots are fine but the reason I ordered from you was you gave a delivery date of Thursday 21st September which would have been in time for my granddaughter's birthday.... They did not however arrive until Wednesday 27th September which was 5 days late for her birthday”
“I paid extra for next day delivery for an item to take to an event on the Weds. I ordered at 7am on the Monday; for Tuesday arrival. I received a text from the delivery company on Tuesday late pm to say they had the item. I then rearranged the delivery to Friday because I was going to be away Weds and Thus at the event. I got a text on Weds whilst I was away, saying the item had been delivered. So there are issues there both with the next-day delivery aspect/expectation and with the delivery (Royal Mail), who I appreciate are a separate entity. The gaiters I ordered are fine.”
