Thank you for taking the time to leave a review.
Every design decision is carefully thought through and we decided not to line this skirt as the heavy satin back crepe it is cut in has a lovely drape and feel. We know that some people prefer a lining so always make sure to mention things like this on our website along with the length of styles to make it as easy to shop as possible.
I hope this helps!
Jenny
Hi there,
Thank you for your review and for highlighting the quality and styles of our products. We're glad to hear you enjoyed those aspects! We understand that inconsistent sizing can be frustrating and we are continually working to improve our fit. Your feedback is invaluable to us and will certainly be taken into account as we refine our sizing.
If there's anything else you'd like to share, please don't hesitate to reach out.
Best wishes,
Millie
Hi Diana,
Thank you for your wonderful review! We are so pleased to hear that you were happy with your trousers and with the speed of the delivery. Your feedback means a lot to us!
Best regards,
Flora
We are very sorry to hear that you were disappointed in your Libby order. Quality is very important to us and we would love to hear from you if you have a minute to let us know how we could improve. You can reach us at studio@libbylondon.com,
Best Wishes
Flora
“The delivery was on time and the quality and style of the item were both excellent. However the sizing of the garment was surprising as the size 12 was substantially too small for my wife who is normally 10/12. We have therefore had to return the item and will now be testing your reimbursement system. Disappointment all round !”
Dear Steven,
Thank you for taking the time to leave us a review. I'm sorry to hear the sizing didn't work out for you but hopefully you found our returns system easy to use. We do also offer free exchanges if you ever needed to try a different size, style or colour.
Millie
Hi Marilyn,
Thank you for sharing your feedback with us. This does not sound like it met our quality standards and I apologise that it was sent out to you like this, I will make sure our quality team knows about this to ensure to doesn't happen again.
We aim to provide the best experience for our customers, we appreciate your honesty and that you took the time to let us know about this.
Best wishes,
Flora
“Hi there,
The dress is beautiful but unfortunately
The arms are too small for not fitting at all.
Will return for size 18, I bought a size 16
Thanks lovely dress”
Hi Salima,
Thank you for your kind words about the dress! We're sorry to hear that the fit wasn't quite right in the arms. We appreciate your understanding and look forward to getting you the perfect size.
Best wishes,
Flora
“A wonderful capsule wardrobe from Libby for the forthcoming Autumn/Winter. I absolutely adore my navy coat - the most tactile fabric and elegant cut, once on I couldn’t resist the purchase. Thank you”
Hi Suzanna,
Thank you so much for your lovely review! We’re delighted to hear that you adore your Cheltenham coat (we love the soft feel of the wool and cashmere blend too)
Warmest regards,
Millie
“The dress is amazing, its absolutely perfect for work and fits beautifully. The service I received from order to delivery was fantastic and incredibly efficient. I will certainly be ordering from Libby again.”
“This is the first time I have bought from Libby London but certainly not the last. I have a large bust and it was lovelyto find a silky top that fitted and minimised my problem. I hope you will soon have some in navy !.
Jean Gates”
“I am pleased to tell you that everyone has noticed the two dresses. I love the fit, & the colours suit me perfectly. The length was absolutely perfect.”
Dear Denise,
We are absolutely thrilled to hear that you're receiving so many compliments on your dresses!
We always strive to create pieces that not only look great but also make our customers feel amazing. Your feedback has made our day!
Warm wishes,
Flora
“Love the styles and shorter lengths which suit me as a size 12 with boobs and a petite frame 5ft. The three quarter sleeves are great too. Jackets not so good as they are long in the body so don't fit on hips and gape at back. Love the mix of classic colours and the vibrants. Its my go to place for an event. Just wore the Hadley in rosehip for women of the year interview. Lisa Capper”
Dear Lisa,
How exciting! We are so happy to hear you chose Hadley for your interview we hope it brought you luck.
We know it can be hard to shop for a petite frame and are always happy to advise on fit. Some of our longer line jackets might not work but I would suggest going with a style like the Sussex Jacket which I know has worked for other petite customers.
I hope this helps.
Flora
