“I received the parcel on time. My family will like the cushions because we went to see the 200 anniversary in Darlington. A good memento of the event.”
Hi Christine,
Thank you for your 5-star rating and for sharing. We’re delighted the parcel arrived on time and that the cushions will be a lovely memento for you.
We really appreciate your support.
Kind regards,
The Lucy Pittaway Team
“The picture I bought is a Christmas present for my niece who loves , and has several Lucy Pittaway pictures . We love Keswick and the Lake District and this picture is a pure reflection of our holidays there .”
Hi Julia,
Thank you for your 5-star rating and for sharing. We’re delighted the picture reflects your holidays in the Lake District and that it’s a perfect Christmas present for your niece.
Kind regards,
The Lucy Pittaway Team
Hi Nicola,
Thank you for your 5-star rating and for your second purchase. We’re thrilled that you find it absolutely stunning.
Kind regards,
The Lucy Pittaway Team
“I bought e vouchers for a friend’s special 60th Birthday. The website to order them was difficult to follow. Disappointed, just a printed sheet with picture, my name , message. Name wasn’t how I thought I’d ordered. I thought I’d put from Squiddy and Walts but it just said my name Marilyn. It IS my name but I go by Squiddy or Maz, so it wasn’t personal enough, and it didn’t say ‘love from’, just from. It took quite a few attempts before I purchased them 2 x £20. I didn’t have time to change it as I was going to see my friend and wanted to give the vouchers. I didn’t have my friend’s email and didn’t really want to just send the impersonal email, so I had it delivered to my email address and printed it out. I folded it and placed it in a nice card. Even this form doesn’t address the fact I bought vouchers. I received them within seconds, they weren’t damaged, one of your staff sent me them. The last section does not apply to me.”
Hi Marilyn,
Thank you for taking the time to share your experience, and I’m really sorry that the e vouchers didn’t feel personal or easy to use. I understand how important it is for vouchers to reflect your message exactly as you intend.
If you do have any queries with any orders in the future please do not hesitate to contact our customer services who will be more than happy to assist you with your order.
Thank you for your feedback, we are always looking to improve our customers' experience in the future and do take on board your comments.
Warm regards,
The Lucy Pittaway Team
Hi Nadine,
Thank you for your 5-star rating and kind words. We’re delighted you’re happy with the excellent product and fast delivery.
Kind regards,
The Lucy Pittaway Team
“Hi, as discussed on the phone my picture arrived completely smashed up. I am looking forward to hearing from you about my replacement and pickup. My experience so far despite this is fantastic. Great customer service and the picture is amazing. Sadly it is very badly damaged by transport.”
Hi Alison,
Thank you so much for your 5-star rating, we really appreciate your kind comments.
I’m so sorry your picture arrived damaged in transit, this is not we expect from our courier and we will be raising this with them.
Any damaged artwork products are fast tracked through our system and we aim to send out a replacement product within a week. I understand you have been in contact with our customer service team but if you do need to reach out further please do not hesitate to contact them on 01748 810965.
Once again, please accept our sincere apologies for your damaged artwork and thank you for you patience and understanding on this matter.
Kind regards,
The Lucy Pittaway Team
Hi there,
Thank you for your wonderful 5-star review. We’re delighted the website was easy to navigate, your order arrived quickly, and you’re happy with the mug.
Kind regards,
The Lucy Pittaway Team
Hi there,
Thank you for your wonderful 5-star review. We’re delighted you were pleased with the excellent quality and how quickly it arrived.
Kind regards,
The Lucy Pittaway Team
“Absolutely love everything about this calendar!! Fantastic quality, stunning pictures on each month and a fabulous size!! I originally purchased as a gift for my parents so I’m going to order one for myself too!”
Hi there,
Thank you for your wonderful 5-star review. We’re delighted you love the calendar and its quality—fantastic to hear the pictures and size impressed you, and that you’ll be getting one for yourself too!
Kind regards,
The Lucy Pittaway Team
Hi Freda,
Thank you for your wonderful 5-star review. We’re delighted you’re pleased with the lovely products and the good customer service.
Kind regards,
The Lucy Pittaway Team
Hi there,
Thank you for your wonderful 5-star review. We’re delighted you’re pleased with the picture and the service.
Kind regards,
The Lucy Pittaway Team
“Spent a while in the Keswick gallery, came home and finally decided which pictures we wanted. Ordered with frames. Delivery was quick, quality excellent, well packaged and we were kept advised of progress throughout. Very Happy”
Hi Dave,
Thank you for your lovely 5-star review. We're delighted to hear you enjoyed the Keswick gallery experience and are enjoying your new artwork. Its always lovely to hear such positive comments about our service and products and appreciate all our lovely customers' feedback.
Thank you for your support.
Kind regards,
The Lucy Pittaway Team
“Very pleased with the service, communication, delivery and packaging were excellent.
The package arrived much quicker than I was expecting, thank you.”
Hi,
Thank you for your lovely 5-star review. We're delighted to hear the service, communication, delivery, and packaging were excellent.
We are constantly striving to exceed our customer expectations and its always lovely to hear such positive feedback.
Thank you for your support.
Kind regards,
The Lucy Pittaway Team
“I purchased the beautiful framed print as a gift for a collector.
The picture will look fantastic hung and with which all dog owners can equate to raise a smile.
Very well packaged for delivery and wrapping”
Hi Bob,
Thank you for your lovely 5-star review. We're sure your picture will fantastic on the wall and bring a smile to fellow dog owners!
Thank you for your support.
Kind regards,
The Lucy Pittaway Team
“I only received one notebook - the one with a caravan. The package was open when it was delivered to my house. It looks like the packing tape got stuck on the caravan notebook, preventing the cardboard envelope from being closed. I have attached a photo. The notebook I have received is lovely.”
Hi Wendy,
We’re really sorry to hear only one notebook arrived and that the package was open on delivery. That isn’t the level of care we expect, and we understand how disappointing this must be.
I have asked our customer service team to contact you direct so we can get this sorted for you.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve it.
Best wishes,
The Lucy Pittaway Team
