Thank you so much for your lovely review, David. We're delighted that you found the gift beautiful, and we hope your wife loves it just as much. Your kind words are really appreciated.
Warm wishes,
The Lucy Pittaway Team
“Ordering was simple and straightforward, that's important for a non techy grandma! I ordered four mugs to be sent as a gift, so I gritted my teeth and filled in the appropriate information. It all worked like magic!! Your beautiful mugs arrived exactly when stated to a delighted recipient! Perfect!”
Thank you so much for your delightful review, Victoria. We're so glad to hear that the ordering process was simple and that the mugs arrived on time.
Your feedback about our services really motivates us to keep making magic happen!
Warm wishes,
The Lucy Pittaway Team
Thank you so much for your wonderful review, Gaynor. We're delighted that you appreciate the quality and unique designs of our products. Your kind feedback is what drives us to continue creating!
Warm wishes,
The Lucy Pittaway Team
Thank you so much for your fantastic review, Jeanette. We're thrilled to hear that you were pleased with our quick delivery and the quality of our products. Your kind words inspire us to keep providing the best experience possible for our customers.
Warm wishes,
The Lucy Pittaway Team
Thank you so much for your lovely review, Alexandra. We're delighted to hear that you found our products perfect for Christmas gifts. Your kind words about our service really mean a lot to us, and we look forward to welcoming you back for future purchases.
Warm wishes,
The Lucy Pittaway Team
Thank you so much for your lovely review, Philip. We're thrilled to hear that you’ve chosen our calendars year after year. Your continued support is really appreciated.
Best wishes,
The Lucy Pittaway Team
Thank you so much for your wonderful review. We're thrilled to hear that your order was processed and shipped quickly, and that you found our email updates helpful. Your recommendation means the world to us.
Best wishes,
The Lucy Pittaway Team
Thank you so much for your fantastic review, Jane. We're delighted to hear that shopping with us is always easy.
Your support is really appreciated.
Warm regards,
The Lucy Pittaway Team
Thank you so much for your fantastic review, Anne. We're delighted to hear that you loved everything you purchased, and we totally understand the struggle of parting with such lovely gifts!
Your support is really appreciated.
Warm wishes,
The Lucy Pittaway Team
Thank you so much for your lovely review, Rowan. We're thrilled to hear that our cushions have made a beautiful addition to your home. Your support is really appreciated.
Warm wishes,
The Lucy Pittaway Team
Thank you so much for your wonderful review, Laura. We're thrilled to hear that you love the quality and the beautiful artwork of our cushion. We really appreciate your support.
Warm wishes,
The Lucy Pittaway Team
“Poor service from the start as after purchase I received no invoice after PayPal payment and the address was incorrect for delivery. I had given the correct address as they confirmed but it was sent to an address a car drive away and i did not know as I received no delivered confirmation email. The only way I found out was the person who received the delivery kindly found me on a website but on collection from this address the driver had not delivered the complete order and part of it was still on the van. When I did receive the order I had requested a gift message but nothing was in the package. I have placed a couple of orders now and it amounts to a few hundred pounds with an offer from them of 10% off another purchase. I did not mention how damaged the package was as by some miracle the picture was okay just a little bowed. A little dissappointed with this offer as it is not something you go out and purchase every day so just wont be buying off them again! I do not usually review anything but this was so incovenient at the time.”
Thank you for your honest feedback, Richard.
It’s always disappointing to hear about any issues our customers encounter and we understand how inconvenient and frustrating this must have been for you.
Please accept our sincere apologies; we are always striving to exceed our customer expectations but accept on this occasion our service fell short. Your comments regarding the packaging damage are also concerning, and we appreciate you bringing this to our attention. We really value all our customers feedback and take on board any negative comments to help us improve our services in the future.
I understand our customer service team have been in touch with yourself but if you do wish to discuss the matter further please do not hesitate to contact us.
Our customer service team can be contacted on +44 (0) 1748 810 965 or email info@lucypittaway.co.uk
Once again please accept our apologies and we hope you will give us another chance to provide you with a more positive experience in the future.
Warm regards,
The Lucy Pittaway Team
Hi Marcus,
Thank you for your fantastic review. We're delighted to hear that you loved the quality and packaging of our delivery. We really appreciate your support.
Warm wishes,
The Lucy Pittaway Team
Hi Sharon,
Thank you for your wonderful feedback. Its always lovely to hear positive comments about our service and products.
We really appreciate your support.
Warm wishes,
The Lucy Pittaway Team
Hi Angela,
Thank you so much for your kind words. We're thrilled to hear that Lucy's artwork has resonated with you.
Your support is very much appreciated.
Warm wishes,
The Lucy Pittaway Team
“Loved the website and browsing. Beautiful art, cards and gifts. Very pleased with my order. Tea towel York theme Anniversary card York theme and 2 coasters with dogs on. Stunning designs and colours.. All go well together for my Nephew's anniversary. Good prices too.”
Hi Sarah,
Thank you for your fantastic review. We're thrilled to hear that you loved browsing our website and found just the right items for your nephew's anniversary. Your support is really appreciated.
Warm wishes,
The Lucy Pittaway Team
“Excellent service from ordering to delivery.
Picture extremely well protected . This is the fourth picture we have purchased and most probably not our last, beautiful artwork …”
Hi Victoria,
Thank you so much for your lovely review. We're so pleased to hear that you continuing to enjoy Lucy's artwork. We really appreciate your support.
Warm wishes,
The Lucy Pittaway Team
Hi there,
Thank you for your fantastic review. We're delighted to hear that our product made the perfect gift for someone who loves Yorkshire and coffee! Your kind words about our quick and efficient delivery mean a lot to us.
Warm wishes,
The Lucy Pittaway Team
