Luxury Helsinki Reviews

Name: Luxury Helsinki
Address: Rikhardinkatu 2, Helsinki, Uusimaa
Rating: 4.81

4.8 Rating 189 Reviews

95 %

of reviewers recommend Luxury Helsinki

Company Reviews

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4.8

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ystävällinen palvelu ja maailman ihanin ja kaunein laukku asettui uuteen kotiin. Todella tyytyväinen olen ja palvelu showroomilla mitä laadukkainta.”

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Posted 11 months ago

“thank you! :)))”

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Posted 11 months ago

“Very nice experience, service was very friendly and excellent.”

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Posted 11 months ago

“Fast delivery and good quality!”

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Posted 11 months ago

“Käsittämättömän loistavaa palvelua! Kiitos!”

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Posted 11 months ago

“Palvelun tilaaminen oli helppoa ja palvelu paikalla ystävällistä. Aitoustodistuksen jouduin pyytämään puhelimitse, koska sen lähettämisessä ilmeni ongelmia. Suosittelen♥️”

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Posted 11 months ago

“Everything went well with high quality.”

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Posted 11 months ago

“Professional activity, thank you!”

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Posted 1 year ago

“The store is easy to find and good location. The place is neat and nicely organized. The personnel was friendly and helpful. I was satisfied and definitely I will visit again.”

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Posted 1 year ago

“Service was first OK when I brought in an item for consignment but the second time when I came to take it back the service was rude and impolite! My friend and I could not believe such behaviour can exist in this kind of “luxury” store where customer service should always be premium regardless of purchasing or collecting back an item. Sure thing this was first but will be last time dealing with this store. Marketing was near to zero in effort to sell my bag and picture was poorly taken not showing the actual real colour of it. Took it to another consignment store in the area and they got it sold before even listing.”

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Posted 1 year ago

Hello Nguyet Anh Ho, Very sorry to hear about your experience! We take pride on our luxury service and will look into this matter to make sure this will not happen again. We are happy to hear that you sold the bag. We warmly welcome you to visit our showroom again. If you have any other questions please contact us. We wish you a lovely day!

Posted 1 year ago

“I didn't make any purchases, I canceled my purchase on April 25th and until now I'm waiting for a refund with my bank that has already sent me the invoice charging for a purchase that was canceled almost a month ago, bad experience and I always promoted the store to friends as being excellent to do business, I had already bought it other times, but this time the experience was terrible, I don't recommend it to my worst enemy”

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Posted 1 year ago

Hello Michelle, hope you are well! We are so sorry to hear about your experience. We have taken these matters seriously and I am glad to inform you that the issue has been solved as the refund was successful. I will send you a more detailed message to your email. Please contact us again if you have questions. We warmly welcome you to our showroom and wish you a lovely day! ❤️

Posted 1 year ago

“The store is really lovely and sufficiently luxurious with easily accessible from the centre, from the University metro station also. I like that the store is not right at the main street but slightly discreet maintaining it's hidden gem appeal. However, the appointment system is almost certainly the main disadvantage withdrawing the store's appeal as most often the luxury items are bought from the whim of the mind as a result of the window shopping and popping into the store to have a look of the times. The luxury items are not necessity items of a need. Persuasion, status maintenance and buttering of the customer are part of the integrated and sale procedure. Most of the shoppers want to be remembered and become the VIP customers or they go to the next door. Secondly, the customer service is just about reasonable, like at any other store, making no difference to numerous boutiques in Helsinki. In no instance can one talk about the world-class luxury service from the LH. I can imagine customers getting furious for receiving no answer to the telephone call or merely a text message informing about the opening hours of the store. It can also be noticed and inferred that the team is not trained for customer service, not up to date about the customer needs. Seems that the always lovely owner Ms. Warden is almost the only person doing the work. Thanks to her the store is beautiful and she tirelessly works for her business never saying no. In short, the opening hours, responsiveness to calls and the luxury customer service are the main reason the store is not more successful. Adding the almost over priced items I hear some people saying, the founding concept and the need of the time goes wasted. I would really really want to she the founder's effort and genuinely kind nature to receive more success and rewards. About the my recent sale and purchases, the better communication from the team is expected, also answers on call as I do not like texting🌹. My purchased item was not packed as I would expect from the luxury store, the brand suffers if it's not seen in the packaging. I wish all the best for Ms Warden in her future endeavours and would be ready to recommend her without reservations.”

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Posted 1 year ago

“Nopeaa, joustavaa ja asiantuntevaa palvelua. Tuotteiden aitouteen voi luottaa.”

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Posted 1 year ago

“Everything went perfectly!”

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Posted 1 year ago

“Very good and professional service. Easy to book shopping time and privately shop in the store”

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Posted 1 year ago

“My Burberry bag was just like in the pictures.”

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Posted 1 year ago

“Tilaus tuli nopeasti js tuote vastasi myynti ilmoitusta”

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Posted 1 year ago

“Good and friendly service.”

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Posted 1 year ago

“Gucci belt”

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Posted 1 year ago

“Todo excelente, me encantó la bolsa Chanel que compré”

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Posted 1 year ago

Luxury Helsinki is rated 4.8 based on 189 reviews