“Absolutely worst!!!!!!!!!! Sim arrived late and due to it being activated immediately (which I haven't been told - otherwise I'd not agree and chose a different company) + could not activate it and lost the money I topped up. WHAT A JOKE!”
“Worst company i have ever seen.customer service is just a process of false hope and a waste of time, they will apologise for any problems you are having and tell you someone will be in contact with you in 24 to 48hours (what a joke) but no one ever gets back to you!! If they were offering there service for free it still wouldnt be worth it as the offers available from established company's that provide a half decent service at near enough the same cost as lyca and it'll work when needed.every week or so iv had problems with lyca.most of them same issues repeated with no solutions.complete rubbish..”
“worst customer service i ever spoke to. mobile app never work. each time i want to buy a bundle on web or mobile app its non letting me and i have to call them each month to make it work. well maybe calls are a bit cheaper but it definitely don't worth that stress when it come to sort problems out with them. i been with them over 5 years and that be it. dont want it anymore and finishing with them!”
“LycaMobile customer service is the worst that I have ever encountered. They have outsourced there customer service to Philippines. I asked something twice because I did not understand and he started shouting at me. I had to tell him to come down and not get angry, when I told him that he hanged up the phone on me. . I called today 12/11/2018 at 3:45 PM CST.”
“Worst service ever . I lost my sim card travelling abroad when i came back i asked them to transfer my old number to the new sim card and today is probably 5th day me calling them everyday . They keep making excuses.”
“Two sim cards have completly stopped working in just four months!!! no service at all, I am not even able to call customer service as I would need some sort of connection for this basic task.
Absolutely unacceptable, worst experience I have ever had with a company. Do not use Lyca mobile!”
“Very bad lyca company making money by cheating customers. I had don £5 top up a week ago. But the balance is zero. And when I called customer service they say I used mobile data when I haven't used it at all.”
“Worst thing ever. I tend to not leave bad feedbacks but this is what Lycamobile deserves. My phone needs proof of usage so i had to contact them to get evidence its been 4 WEEKS since I've been waiting. I spoke to the manager who had no idea avoid them. Still i have not got a simple email from them. don't make the mistake i made. AVOID”
“Be aware of this company.
I have never been their customer. They got hold of my account details and in the space of 6 months have debited me for over £400 despite card being blocked each time. They're blocking the bank from refunding me and dont want to refund me them selfs either.
Ombudsman and Government Fraud Agency involved.
Not letting this get passed by.”
“THIS IS NOT THE FIRST, SECOND THIRD OR FOURTH TIME -
Pls put reception back on my lyca mobile phone. I've had no reception for the past three days! I've also called the customer service several times with another mobile phone provider spending up to £10 - I either get cut off after been listened to or I'm asked the same questions uncountable times - keep repeating myself for 10mins until I get told their system is down in India and that I should call them back again !!!
I'm ever so sorry to have been patronising you. Pls let me finish my money and bundle. About a whole week is taken off in most cases when you buy the so called BUNDLES !!!!!!!”
“Hi. I have just bought a sim card Lycamobile with chosen bundle. And the problems just continue to come.
First of all, almost all the time at my home I have 'No service' so I can not call and receive calls. Data is extremely poor, so I stopped even try to use it. After 1 month of struggling I have pop up my account. But! I could not call, had no data, nothing.. I wrote email: no answer. Finally I have called to the only given phone number, which is payable. I was waiting for the answer for 20 minutes, and finally I had somebody on the line. He explained me that when I have put money on my sim card, they started to charge me just per megabyte of data, which stood 'on' . SO for the next couple of hours my 10 £ was finished. The person explained me that to pop up is not enough. I should have known that every time you pop up, you have to receive a code to choose your tarif again and again. And if I have not received this code I should have call them and ask. As I had no idea about the system and the code was not sent to me, I have not activated my tarif and they just took all my money during next 2 or 3 night hours because my 3G stood on...
Their APP is extremely not friendly , actually it does not work. And the person by telephone told me that it was the old app, why I use it?? But I have got the link from them by email just several days ago again!! So they promote the App (Lyca Selfcare) which is not in operation and let me feel stupid why I try to use it!!!
SO I find that the company Lycamobile is a thief. You have a poor service and you risk to loose your money because you could not know their rules which are nowhere explained. Just avoid!”
“I have used Lyca for the past 19 months & have not been totally satisfied but today is my last day as I have had enough of their lack of customer care & support.
My bundle had run out so I phoned to ask to put a new bundle on my phone and I was given a code to do manually so I went ahead & put my bundle code in only to find out the following day that my bundle had not been activated & that I had used £20 in less than 24hrs & when I phoned customer care I was not only shouted at but also not able to get a reasonable response or reason for why this had happened but told to check the terms & conditions, this has got to be the worst customer services I have ever had the misfortune to deal with not only in 5je past has it taken up to 47mins to get through but then to be cut off & wait over 30mins again I have yet to be satisfied with any customer services & this time I have had enough I would rather the horrendous job of changing my number & network provider than have the experience & expense of dealing with another inadequate customer advisor.
Good bye lyca.”
“Horrible customer service from the provider.
Been over a week my number has been blocked and I call them daily and they tell me to wait for 24 hours but it has been over 72 hours and my simcard has not been unblocked.
Cmon fix up Lycamobile. Disgusting service”
“Lyca Mobile is completely thieve and robbery!!!!
i bought online Sim-card but they used my details to take money £25 every month without my consent. they robbed me more than £145 and i asked to refund me they said we refund £25 only still that £25 not refunded and the other money has been denied . i changed my bank so that they do not take again. please never use your bank details.”
“Very poor customer service. I have taken monthly S Plan. My monthly plan didnt get activated, called customer service number of times still the phone wasnt activated. I have sent series of email. When got hold of the customer executive, I have been informed that no complaint has been received. I gave reference number and i been told that the complaint hasnt been escalated. The customer service is poor, dont do call back. There is no management. Very disappointed customer. Worse mobile service company i have ever encountered.”
