“Well, I really like your products but you sent me two expired items in my most recent order and despite writing to your customer service email twice to request replacements or refunds I have not received a reply. Obviously, this is very poor customer service - first, selling me expired items and, second, ignoring my emails.”
“The package was empty when it arrived. There was a tear in the paper package and everything must have fallen out. By the time it arrived to me, the only thing remaining was the packaging.”
Oh no, Brian! Thank you so much for letting us know! Please get in touch with us at hello@mantl.co and we will be sure to get a replacement out to you - that sounds like it was damaged in transit by the carrier, but we would like to make it right for you.
