“I ordered a replacement top for my 30oz tumbler purchased several years ago after my cup fell off a table and the original top broke. I am so disappointed that the replacement is not the same quality as the original. It’s not even the same size. The new one is shorter and it doesn’t have the Mary Square logo on it. I tried to put part of my original top on the new one but it’s too tall. I feel so cheated! The original top was clear and that wasn’t even an option when ordering a replacement. The new straw is also not the same quality.”
“I purchased 2 Mary Square Charlotte pj sets in December of 2023. I liked them so much that I purchased 2 more Charlotte ‘Deck the Halls’ this November 2024. They feel the same softeness but they were about 3-4 inches shorter than what I bought in 2023. They looked awful! I was going to give them as gifts to my daughters. I’m so glad I tried them on before I took them to Germany. They were returned right away. I’m 5’8” and they were awfully short. And I had to eat the return shipping on something that should be the same as the last time I bought them. Also, this company doesn’t ship to an Army APO. That is a huge disappointment since shipping isn’t any different than mailing in the USA. Don’t buy these if you are taller than 5’6””
Your feedback is so valuable! Thank you for your honest review. We are constantly evaluating our products and customer feedback, so I have passed this feedback along to our internal teams so that they can keep this in mind for future collections.
“Sweatshirt was thin and ran small..but was pricey . Return process was difficult to locate and use online. Cost $20 to buy and return. I will NEVER shop online at this store again.”
“Deceptive marketing photos, otherwise good quality. I ordered an item pictured with royal/teal sequins on white cotton. I received royal/white sequins on white cotton. They changed the item coloration but did not disclose it. The tags have the same item info, so I did not receive the wrong item, it is different than what’s advertised on the website photos.”
“I ordered 3 straws for my cute new tumbler - shouldn’t there be universal straws with Stanley? - anyway, the box was huge 6x6x12 with tons of bubble wrap. It just felt excessive with the reduce, reuse, recycle world that we live in today.”
Hi Nancy! Thank you so much for taking the time to leave a review and bringing this to our attention! We truly appreciate it and are reaching out to our operations department to ensure that this oversite does not happen again. If you have any other issues with future orders, please do not hesitate to reach out to us! We are here to help and want ensure the best possible shopping experience for our customers💗
Hi Maureen! Your feedback to us is so welcoming, thank you for taking the time to leave a review. We would love to hear more about your experience with your purchase. Please email customerservice@marysquare.com and we will take care of this for you!
“The item I purchased was on sale. I normally wear a medium in a sweatshirt. Unfortunately the item was to large. Unable to return due to being on sale. First time ordering.”
Hey there! We really appreciate your feedback on your experience, and we're so grateful you took the time to leave a review. As for the fantastic discount you received, it was because the item was marked as "Final Sale," which means it couldn't be returned later. Your input is invaluable, and we'll definitely keep your concerns in mind for our future sales!
“I buy the Caus drink holders The slims that I have have slides that come off. When I don’t intend to take off I have reordered several. The liquid stays hot just not happy with top”
“Most of the items I wanted were sold out and they make exchanging items quite difficult. I’m my opinion, all clothing purchased online should be able to be exchanged without charge. Due to the hassle and cost of exchanging an item, I will be stuck with an item I do not desire.”
