“I bought 2 outfits from Mary Square as they were being promoted by an influencer I watch. Neither outfit is what I expected. The shorts with long sleeve are way too short and the dress looks very old fashion. I kept both as I am not a returner. I am sure they will end up in the good will bag.”
Hello Diana! We are so sorry the products you ordered were not what you expected. We try our best to make the return/exchange process as easy as possible, so you can end up with a product you LOVE. Thank you for your feedback, we are always trying to improve our products!
“I rarely order from companies with exchange policies, and shipping costs; not really worth the effort. I thought I was ordering an outfit, realized too late it was a top only for $70.00. A little pricy in my
opinion. I won't be a return customer. I wish you the best.”
Hi Susan! We are so sorry you were disappointed with some of our policies. We try to make the return/exchange process as easy as possible, so that you end up with a product you LOVE. Thank you for the feedback, we are always trying to improve here at Mary Square!
“The fabric and print are great. I ordered an XL according to the size chart. It states a 27" inseam. This pair has a 28" inseam. I don't want to pay to have them hemmed so I'll just donate hem to charity. Disappointing”
“I have purchased several items from Mary Square that I have enjoyed myself and given as gifts. The quality is always very good, the fabrics are soft, and the sizing is USUALLY correct.
This review is about the "dog mom" sweatshirt that I purchased in size large. It's a cute sweatshirt, but the large is seriously like a 2xl size. It's humongous! I'd gotten a a gift for a friend, and I had to tell her to use it as a blanket sweatshirt this winter, because it's too large to wear out places.”
“Sadly, my experience with Mary Square has turned sour.
I have purchased four pairs of pajamas. In my last order, I accidentally ordered 2 pairs of the same pajamas in the same size. They were on sale. I reached out to customer service and was told their return policy on final sale was that I couldn’t even exchange for a different size or style.
My mistake. But I won’t be buying any more.”
“Website said glasses are dishwasher safe, but when the cocktail glasses arrived, they all had a sticker that said hand wash only. Also bought monogrammed wood board with pen/marker stain on it I'm the shape of an oval.”
Hi Michelle! We are so sorry to hear that your order didn't live up to your expectations. We would love to hear more about what would've made it better. We will have one of our customer service representatives reach out shortly and we can start a return for you if you'd like! Keep an eye on your inbox.
“I order A LOT online. I have not been inside a store in Years. I even order groceries online. When Kari Clark on TikTok recommended you. I thought the PJ's she had on were cotton. Not any other material. They looked thin and comfortable. I got on the site and ordered. First off the quantity on your website gave me 2 pair. Only wanted 1. The material is supposed to be satin, but it unravels around the buttons and front in one wear. I wore them once and they feel like cheap polyester material. They are hot and are not breathable material. I did get one pair free. Now I have 2 pair of pajamas I will never wear. Everything sold on tiktok i awful. I will never make another purchase from a that site. Amazon is the only place I trust. I did get great customer service from Kelsey, but that does not help the fact that I was the idiot who purchased a pair of pj's for $80. Thank you for teaching me that all things sold on tictok are garbage.”
Good afternoon! We're sorry that you did not have a positive experience with our pjs. We're glad that you have worked with Kelsey, and to reiterate, she is happy to have you return the pjs at our expense should you want to. We do not want any customer to have damaged product. Please reach out to her at customerservice@marysquare.com if you'd like to do that. Thanks!
