“Items were nice quality but too small for me. They were immediately returned. I was not happy that I didn’t get a full refund. It was most likely stated in the small print. But keeping more than one third of the item cost is a bit excessive. I most likely will not shop here again nor recommend your site to anyone.”
“Never delivered my order. Sent 2 emails asking about my order. Some BS about shipping and could replace order. SCAM!!!
Notified my credit card company”
“I ordered the roller ball pens and could not even put them together. Some were meant as gifts but I returned my entire order. They are charging me a fee to return them even though I believe they are defective.”
“Even though the grateful and thankful glasses say hand wash only - when you do - the foil comes off anyway. It’s a complete waste of money and I had LOVED them when I bought them. Had to throw them out because the message is now missing. So sad and so disappointed. Will never buy from this vendor ever again.”
Hello! Thank you so much for taking the time to leave a review and we are so incredibly sorry to hear about the issue you experienced with your new glasses. It's disappointing to know that the foil came off despite following the hand wash instructions. We take quality concerns very seriously and will investigate this matter to prevent it from happening again. We value your satisfaction and would like to make it right. A customer service agent will be in touch with you within 24 hours to find a solution for this disappointing situation.
Thank you for your feedback, and we hope you'll give us another chance in the future.
Hello Julia! We are so sorry that the shipping carrier lost your package! Once it leaves our warehouse we no longer have control over it and it is fully in the hands of carrier. We understand how frustrating this can be! We are happy that we were able to send you a replacement and it is on the way to you now! We apologize for any inconvenience and we are glad we were able to resolve this!
“I ordered a gift over two weeks ago. The tracking number only shows that the order is waiting to be picked up. I reached out to customer service once and was told that the order is on the way. After another week, I reached out to customer service again to be told they would look into it and get back with me shortly. Have yet to hear back from them. Called the customer service number and recording said to leave name and number. Very disappointed and have yet to have package delivered but you can bet my bank account was tapped on the very day the order was placed. Is it possible to talk to a human at this company?”
Hi Jill! I'm so sorry there was an issue with the shipping carrier losing your package. We're happy that one of our customer service representatives was able to file a lost package claim on your behalf and ship you a replacement at no cost to you! We hope you are enjoying your new item and we hope we can serve you again in the future!
“The new coffee mugs are "hand wash only" but it should say "warm water only." They are absolutely awful, the designs come off with just hot water!! It's sad because me and my family use to love Mary Square coffee mugs now we steer clear of Mary Square! I hope you know that going the cheaper route to make your product will quickly ruin your reputation and will continually diminish repeat customers!”
Hi Mary,
We're genuinely sorry to hear about your experience with the coffee mug you purchased, and we appreciate you bringing this to our attention. We take your feedback seriously and want to assure you that we are actively addressing the issue with our production team. Quality is of the utmost importance to us, and we're committed to rectifying this situation to regain your trust.
A member of our customer service team has already contacted you to address this concern. Please check your email inbox for further details.
Thank you,
Mary Square Customer Service
“I emailed customer Service regarding an exchange. I had an email within two days saying they would get back to me and it’s now been four + days and still no communication. Not sure what to do now!”
Hi Lisa!
We are so sorry about the delay in response! Our customer support team was looking into an issue with our returns program that prevented us from making edits to your exchange request. One of our representatives mentioned that she had a conversation with you this afternoon and successfully resolved the matter.
We appreciate your order and are eagerly looking forward to hearing how your new pajamas work out for you!
“I ordered 3 pairs of Martini Time | Charlotte Satin Pants Set pajamas for a special trip for myself, my daughter, and my daughter-in-law. I was so excited when I received them - I loved the fabric, print, and the feel. We all were excited - until we tried them on.
Not one of us could have been more disappointed. All of us are physically trim; none overweight. Yet the bottoms fit us like cheap stretch pants! - completely undersized. And the pants drawstring was a skimpy little string ... We had hoped for luxury befitting the occasion. NOT!! I would have returned all immediately except we unpacked them for the first time at a mountain resort and had no choice but to wear them ... In the end: cheap and ill-fitting, a waste of money. Consequently, I can NOT recommend Mary Square. Luxury price. Cheap product.”
Hi Melissa!
Your feedback is so valuable! Thank you for sharing it with us. We are constantly evaluating our products and what our customers are asking for, so I have passed this along to our internal teams so that they can keep this in mind for future collections.
I will reach out to you separately with options to make this right. Thank you!
