“The worst company anyone could deal with! Don't believe me? Read their reviews. Clarion are inept, still blaming Covid, no call staff, go online and a robot says call main number.
You guessed it, sorry we have no staff.
Avoid Clarion Housing if possible.”
“The worse company I have ever dealt with. The customer service is a disgrace, so rude & make you feel awful. I’ve been questioned on who is visiting me because it was unacceptable to have a visitor once a week for the visitor parking passes that we use. I was asked to pay an additional £1700 on top of rent service charge & mortgage within 5 months which took my affordable housing flat to over £1000 per months without bills. Repairs/maintenance- where do I start 6 weeks without being cleaned, 8 weeks without a lift when I’m on the 4th floor. Waiting for a month with clarion coming coming out 3 times without equipment to fix a leak coming through my celling but still water dripping & not fixed, ruined a lot of my belongings in the process.”
“On Tuesday I had an engineer come to my property to repair leaking. Unfortunately, he was unable to fix the problem within the time frame of me leaving the property. I have just arrived home yesterday after being away for a couple of days, and witnessed my whole kitchen completely flooded. I called last night and was told that an emergency team will be sent out. I had an engineer call me at 10pm saying he will be with me at 1am. I informed him to pass this over to the team to attend at a more reasonable hour, which he said he would do. I have called this morning and asked for an update and was informed that no one can come until Tuesday. This is simply not acceptable! Your engineer has entered my property dismantled my pipework (which wasn't even leaking) and has left! Your customer service team are an utter disgrace to human civilisation. I was told to wash my sons clothing in the bath as well as my kitchen dishes. This is not good enough! I want someone to repair the damage they have caused to my property! I don't understand how someone could enter someone's home cause damage and leave. Absolutely disgusting!”
“Clarion (once Affinity Sutton) has to be one of the worst Housing Associations going to date. Clarion, being one of the largest housing associations in London has a vast fleet of properties, some in better conditions than others. On paper, Clarion appears to be an outstanding performing housing association however this is not true; poor customer service, incorrect or misleading information, failure to accurately record tenants repairs/complaints, maladministration and complete lack of empathy towards tenants are a few experiences you may endure whilst being a Clarion tenant. Although regulated by the Housing regulators there are periods where unexplained rent charges occur and although Clarion could be liable for this errors due to human error, the tenant maybe still liable.
In terms of duty of care towards tenants Clarion disregards these rights and shows a complete lack of disregards for tenants individual needs and/or requirements. Tenants who report ASB (anti-social behaviour) are "blacklisted" incidents reported are overlooked and resolved almost instantly without resolution. Clarion may accuse tenants of having a "motive" if the tenants raise more than one issue and/or complaints.
In addition to the above Clarion has zero empathy when dealing with tenants who suffer with and maybe experiencing mental health related issues, despite what's laid out in their policy.
To close, Clarion Housing Association should be avoided at all costs and an investigation should be held against this housing association for their catalogue of failings. Clarion are not in support of tenants, and Clare Miller Chief executive should be demoted and re-deployed. Those seeking housing needs should AVOID Clarion Housing Association at all costs.”
“They are useless 90 % of the staff are arrogant and rude, try and report issues and they are never even delt with it, they condone antisocial behaviour, I can go on for life time here, they fail to deal with pest control and littering.
They are absolutely not living up to there agreement as to what a landlord should be I know that they have been found guilty in the past a numbers of times for not providing the proper services that there tenants are entitled to and looks like there fail yet again”
“Worst Housing Association ever. Takes your money but makes you live in Damp/Mould invested properties. Blames you as says it’s your lifestyle. Don’t care about their residents. Only make good of problems but never fix them”
“When applying for a refund for overpayment of a service charge, check your rent account transactions. Over £500 was deducted from my rent account by "Unknown information" two days before that same amount was credited into my bank account for over £500 overpayment of a service charge. One month on and my rent account balance is still down by over £500. I was was told by the Customer Accounts Specialist who was dealing with my case that if I don't want the refund I can return it and it could go toward my rent. I then missed a call from him and when I mailed him to find out what he had called to tell me, he mailed back without telling me why he had called. He has since referred my case back to his department. As for his manager, she has only ever said I should not contact her but go through the proper channels. I've been a tenant since they took over from C33. And I've asked for rent statements dating back 5 years to see how many, if any, times "Unknown information" has deducted funds from my rent account. And I've yet to be told who, or what "Unknown information is and who authorised these transactions...”
“Malicious deceitful dishonest bias
Doesn’t make repairs illegally threaten tenants with eviction notice after raising complaints
adding money into rent account that not been own promises compensation for delay while adding the money back to their account
leaving tenant name on unpaid gas electric water bill council tax before they sign up for the tenancy”
“Worst HOUSING Association ever!
Terrible housing Association, you report a repair and nothing gets done I reported the communal door entry was broke as we had random people within the block of flats , other neighbours doors have been kicked in,my daughters trick was stolen , old/used plastering waste dumped outside my front door this was reported back in 2020 before Christmas and it has took a whole year to repair then when finally repaired I called the housing do get the code so I can gain access to the block and I was told they can’t give it me I have to ask 1 if my neighbours.which I think is ridiculous as I pay my rent to live her so I know be able to get that information as I’m a resident , you pay service charge which is part of the rent and they don’t even clean the communal area anymore so I’m refusing to pay anymore , I have lived in my property for over 5years and they have only cleaned the flats external windows less then a hand full of times , they communal area gets cleaned once a month and the car park is a joke as it’s never maintained, they are too busy focusing on people paying there rent and not providing a standard customer service, no
Empathy. Today my partner raised an emergency as the communal fire alarm started going off just before 9pm as he had a young child in the property we was unsure if it was a fault or an actual fire this was reported to the out of hours team , I called back at 11:30 to chase a update and when I was transferred I was told not records was found of the repair been raised so I have waited hours hearing the noise just going off I have a 17month old in the property, this housing association obviously do not care about the resident, first and last time I will be one of there resident.”
“Worst Housing association in the UK.
They do not care at all about the condition of house of flats their tenants live in it is disgusting and outrageous I have a disabled child. they don’t care I have had them visiting the property multiple times they took photos then coming back to me with several surveyors visiting more than 7 times telling me we will do this and that then not take liability.
It’s the government that should not allow these people (Clarion) to run or manage these properties.they are the richest and the worst in the country.the only option is now to do a petition against them I truly believe.”
“Clarion housing are the worst company I have ever dealt with !
They was supposed to of told me there was a bedbug problem in the block before I signed the tenancy.
Now nearly 5 years later I'm still trying to get it sorted other flats in block still need more treatment. I can't have my young boy over for fear of him being bitten again so his mum will not allow it. And ontop of that I can't have anyone round incase they take bedbugs to there own place. Nearly 5 years they evan tried to say it was not there problem for 3 months before they caved and sent pest control but that didn't evan work as the whole block needs to be done.
I have had to throw so much property away as was told all clear and it wasn't so bought new stuff and that then git infested. Now been given the all clear again. That was a week ago roughly and now guess what they are back !!”
“Not a nice company to work for. What i hate most is somebody in position of power abusing it. Violating any possible human rights. Raising eyebrows for comfort breaks because i work from home is something i cant comprehend. The amount of times i took my laptop to the toilet is ridiculous. Always talking about adherence just because he is in charge of adherence. When you are on the call with a tenant and you are meant to take a break. You have to do everything in your power to end the call because team leader won't be happy, how can a good customer service be delivered. The level of oppression going on in the company is beyond me. He is power happy too. He is always happy to know he can get rid of People needlessly and he threatens you with it. Talks down on staff. He is the only team leader that is also clueless about how to log jobs on crm. He needs more training as he is clueless and always asking other team leaders shamelessly when his team gets stuck. Amazing trainers. Cant fault them. If you ever get a job there and adherence team leader is your team leader just go and look for another job. Period! You dare not talk when he is talking. He is always happy to say he would claim the job is not for everyone as soon as he doesn't like you.Too much power and he doesn't use it well. When stuck he is never there to help as he asks other team leaders. Shameless. Train him. Why promote clueless person like that. Out of all the teams his team gets people who leave the company more just because he doesn't care about the company and his oppression. He has to like you to keep your job. Shameless. His name starts with K and the last name starts with J.”
“Clarion Housing Association are the worst landlords ever. They do not care about tenants. I have been a tenant of Affinity now Clarion for over ten years. The blocks are appalling. They do not clean and send silly letters out threatening residents. There is damp and mould which is making tenants sick. Clarion Housing do not care about the mental and phyical health of tenants. The relevant authorities need to step in because Clarions only interest is pocketing our rent. I am an individual with severe mental and physical health challenges and I have been subjected to severe antisocial behaviour and bullying from my neighbours for years which escalated further this year to hate crime. Clarion are reluctant to support me and and as a result my health has decorated futher. This company needs to be taken to court for negligence and abuse amongst many other issues. They are allowing tenants to live in impoverishment and conditionsdetrimentalto our mentalhealt. It is really sad and cruel. I have filled out multiple applications to be transferred nearer to my family and Clarion deliberately refuses to fill the forms which are sent. The flats in South London are disgusting and smell of damp and mould. I have put dehumidifiers in every room because I am severely asthmatic and use a breathing machine at home. Having had covid my lungs my breathing has been even more challenging. Clarion Housing- do you live in the impoverished conditions you subject your tenants to? I have contacted the MP and I am being ignored. Police have written to Clarion including Dr's, victim support, community mental health and have all been involved and Clarions behaviour still remains negligent. Even the police are appalled at Clarions lack of concern and professionalism. Clarion send letters out to me which is severely damaging to my mental health. The reviews are disgusting yet they sit in their posh new offices without a care in the world forgetting that they get paid for a poor failing service they provide. Everyone has a bad report about Clarion. The government needs to remove the funding from Clarion because they are cruel landlords. They are one of the reasons people have severe mental health issues in London especially amongst the poorest boroughs because we have no peace at home. Our living conditions are that of the great depression sadly and Clarion don’t care at all.”
“Rumours are that Clarion are in administration and looking for a buyer, is this true?
The best thing that could happen is for this Company to be shut down?”
“The worst organisation I have ever had the displeasure to contact. The lack of administration or action by any department is on criminal levels. They are have no problem referring you to the housing ombudsman knowing that they have over a six month wait to get justice, which is probably down to the amount of work put their way by clarion”
“I cannot believe the state of a block of flats it Coulsdon South that are about six years old so relatively new, They must have been built in a swamp as there’s so much damp internally it’s unreal. My poor daughter and grandchildren are living there and the place is riddled with black mould. Today work was to be started on the rotten and damp kitchen but nobody showed up. It’s disgraceful that tenants paying nearly £1,000 per month have to live in such poorly built accommodation. The lady next door to my daughters ceiling plaster came off and this exposed a really wet rotten wood and mould growing on it holding the joists up. Something is really wrong with the fabric of the building to have damp internally like this, but no one cares.
In my daughter’s bathroom they couldn’t fix the damp because it was so damp so they left a dehumidifier that cost a fortune to run that was over a month ago. Inside internal cupboards there’s mould on pipes too on the walls and ceiling’s. There appear to be so many leaks.
For months they erected scaffolding but no one ever came to climb up it or do anything. The place has the windows open and residents are cleaning the black mould away all of the time to prevent themselves and their children being harmed. It’s so dangerous to live with black mould.
Privatised housing association company’s are ripping residents off and failing in their duty to provide safe and affordable homes. What’s happened to this Country to have such poor standards for people. How can anyone thrive living in such damp overcrowded places. There’s definitely a building fault windows wouldn’t close on the landings due to movement they had to be replaced. She needs to take this to her MP with the other residents too. Shocking company tgey should be ashamed,”
“Clarion Housing has to be the very worst Housing Association in the UK today. Also they claim to be the largest and they probably are but they also have the worst call centre of staff. And the very worst operatives that carry out maintenance and essential works. I also have my doubts as to whether any of there staff are even qualified to carry out there work. Because for the most part they use these unqualified multi trades people that would not know one end of a screw driver from another. Also I have been waiting months for a replacement toilet and new cistern. After one of there multi trades workmen broke my original rather than repairing it. So I reported it to Clarion over 18 months ago and I am still waiting for it to be replaced. If there was ever a bunch of cowboys and rouge workmen my guess is they all work for Clarion. Personally I would not recommend this housing association to my worst enemy. There useless through and through.”
“No help at all with contaminated neighbouring garden. I have a baby and all I needed was the neighbouring garden being delt with. 10 months later and nothing happened, after 4 requests for help. 6 foot brambles and evidence of rats living in the garden next door and nothing is done.
I have an 8 foot tree growing up towards my back window also coming from the below garden. This home could have been given to someone who really would like a garden with a home.”
“I’ve had repair issues for the past 4years, nothing ever gets done so reported to my local newspaper, that got clarion housing attention, I just got insulted by them saying you need permission to decorate your house etc, my reply was I have living standards I refuse to live in a slum that I pay hard earned wages for, any they pulled their thumb out and agree to replace guttering and lintel above kitchen window!! Obviously didn’t like the bad publicity.”
