MY SWEET BOX Reviews

Name: MY SWEET BOX
Address: 18 Dolphin Close, Green Valley, New South Wales
Rating: 4.51

4.5 Rating 229 Reviews

84 %

of reviewers recommend MY SWEET BOX

4.5

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+61418112112

Email:

HELLO@MYSWEETBOX.COM.AU

Location:

18 Dolphin Close,
Green Valley
New South Wales
2168

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MY SWEET BOX 5 star review on 10th May 2022

Terri Paparizos

MY SWEET BOX 5 star review on 8th March 2022

Anonymous

Stacey Mancell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I'm not sure who you want to provide a short review of the My Sweet Box. I ordered the Sweet Box for delivery to my son. You have sent the feedback addressed to my son but have sent it to my email the person who ordered the Sweet Box. If this is the case then you need to update the name to the Billing person and not the delivery person as this is quite confusing. Also when I was getting an update of the delivery status, again instead of attention to the Billing person me or person who placed the order (still me) you were addressing it to the Person (my son) it was being delivered to. Apologies but attention to detail does matter. I hope this assists you to send the feedback to the correct recipient or at least address the correct recipient's name. For information purposes, you cannot send it to the person being delivered to as we DO NOT PROVIDE this information in the order. So you may need to amend your feedback to the person who ordered the gift. Thanks Delivered on Time - No idea? If you mean the correct date then YES. Who made the delivery - No idea - You arranged this so you should know. Was the item damaged - No idea - As I am the sender not the person receiving it. Review the Bouquet - Cannot review the bouquet as I am the sender not the person receiving it. I hope that they liked it. Review the Balloon - Cannot review the balloon as I am the sender not the person receiving it. I did not get a picture of the balloon which would have been ideal and allowed me to provide feedback. The receiver did not mention the balloon. Submit as Michel C - This is incorrect as Michel is the recipient (receiver of the gift) and you do not have his details to allow him to provide feedback - This should read Submit as Sender (for privacy reason) - THE SENDER OF THE GIFT which is me the one who ordered it. Again - apologies but attention to detail does matter. I hope this has helped.”

Helpful Report

Posted 1 year ago

“Contents was great but customer service was terrible. Listed mobile number did not answer and r reply to any text messages, resulting in the box being delivered a day later than desired”

Helpful Report

Posted 1 year ago

“It ruined the surprise since the box had a clear top on it!! Wish it came wrapped or just not clear. The donuts are delicious though!”

Helpful Report

Posted 2 years ago

“Ordering is easy, delivery is great.”

Helpful Report

Posted 2 years ago

“presentation was great, delivery time was great but the quality of the donut tasted like it was 3 days old”

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Posted 2 years ago

“Donuts were good, fresh. However they were delivered on a hot day and the Donuts were not kept cool and arrived hot as the driver had them in the boot of his car. Thankfully I didn't order anything with cream or custard.”

Helpful Report

Posted 2 years ago

“I had previously bought the Congrats Sweets Box and was very impressed. My second order was quite disappointing. The Chill & Netflix donuts were SOOOO small. It was not to the same standard as my previous order. I was also disappointed at how small the gluten free donuts were - and that they were all shoved in the same box as the Netflix & Chill presentation. It looked mess, rushed, and a horrible way for me to present to my Company Event.”

Helpful Report

Posted 2 years ago

“Donuts were nice but looked very small in comparison to image online. Appearance wasn’t the same as the image, and I felt like the box looked a bit empty. Donuts tasted good, however a bit disappointed with the sizing and presentation.”

Helpful Report

Posted 2 years ago

“It was nice and something different, just not sure I will be paying $48 for Something like that again. Thank you”

Helpful Report

Posted 2 years ago

“The delivery came very late and my husband had already left work for the day. He came to work to find them on his desk the next day but by this time the doughnuts were dry. I would have liked to be able to ask for a delivery window so he at least got them when they were fresher. It makes no sense they get delivered at the end of the working day.”

Helpful Report

Posted 2 years ago

“Donuts tasted nice. I was a little disappointed with the presentation. I bought a box of 6 donuts, 5 chupa chups, 4 killer python snakes and the freckled number 7. The box had too many empty spaces.”

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Posted 2 years ago

“As this was the first time I’ve used your company I was disappointed that the donuts delivered were mostly chocolate where as the ones on your website show other flavours.”

Helpful Report

Posted 2 years ago

“Very grateful to the team for assisting to quickly change the delivery address for a mix up on the form. However disappointed that the mixed donut vegan bouquet we ordered was not delivered but instead our friends received a random assortment of donuts and other desserts which we cannot confirm was vegan.”

Helpful Report

Posted 3 years ago

“I actually bought this as a gift and had it sent straight to the company. I messaged my sweet box to get a picture of the gift but never received a proper picture. I think taking pictures before sending them out to deliver would be great for those gifting it to someone so we can actually have a look at what it looks like and also share on our social media.”

Helpful Report

Posted 3 years ago

“Average quality, balloon was half deflated when he received in the afternoon”

Helpful Report

Posted 3 years ago

“The boxes are really expensive for what you actually receive, You can buy similar donuts etc for half the price. And then you have to pay delivery fees as well. Probably wouldn’t order again due to cost”

Helpful Report

Posted 3 years ago

“For the price not bad, however delivered right on closing time, had been in the car since midday and was all melted and falling apart. It was wrapped in some Hessian material which stunk and made the food taste odd. Tracking tool for delivery is terrible. Probably won't order again unfortunately, ended up throwing it out.”

Helpful Report

Posted 3 years ago

MY SWEET BOX is rated 4.5 based on 229 reviews