NeonChamp US have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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Surprisingly fast and easy. To be honest, I thought it was a scam when I was immediately contacted and helped through the purchase so quickly. I took a chance and was greatly surprised! I was told that my signs wouldn't show up for 3 to 4 weeks, which I was okay with considering the price seemed fair. But they showed up about 1 week later, and the end result is actually high quality amazing work. Great job!
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- Steve
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NeonChamp. Designing the sign and placing the order was pretty straightforward, nothing confusing at all. The price felt fair for something custom, and my order showed up on time. I didn’t need to deal with returns or refunds, but overall it was a smooth experience and I’d use them again, I’d recommend anyone
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- Lawrence
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Love the sign; it’s exactly what I wanted and the quality is top-notch. Price was also really fair. The team even sent a video of the sign working before shipping, which was a great touch.
I had a small issue with missing parts at delivery, but customer service responded quickly and is sending replacements. Overall, great product and solid support. Highly recommend NeonChamp! 100/100
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- Minaj
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NeonChamp US made the entire experience easy and stress-free. Great customer service, fair pricing, fast delivery, and the final neon sign looked even better in person. It completely upgraded the salon’s atmosphere and gave it the perfect modern luxury touch. Highly recommended.
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- Kea Molina
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This company not only has top of the line products, they also provide customer service that makes you feel as if you’re part of the family from beginning to end. Their delivery is on time and you cannot beat the prices of their amazing products.
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- Cliff Kelley
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Love the product and the bright color lights, The process was easy and delivery was on time, I highly recommend Neonchamp.
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- Lydia
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Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
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- Anonymous
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As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
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- Anonymous
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I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.
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- Michael
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These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!
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- Anonymous
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NeonChamp US made the entire experience easy and stress-free. Great customer service,Best brand for me so far, the fact that they allow you bring your creative idea to life is a game changer me.
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- Jamer
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NeonChamp US made the entire experience easy and stress-free. Great customer service, fair pricing, fast delivery, and the final neon sign looked even better in person. It completely upgraded the salon’s atmosphere and gave it the perfect modern luxury touch. Highly recommended.
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- Kea Molina
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Amazing quality exactly the way I wanted it. Shipped on time, the most dedicated to its customers. Customer service is outstanding, great quality products.
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- Rheanna
