NeonChamp US have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
best price, good communitactipn, well shipped, good product as expected
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- Anonymous
“
Great looking signs at a reasonable price!
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- Emily
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Overall, it’s a solid choice for a high-quality, visually appealing neon sign at a reasonable price.
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- CocoNelle
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Delivery was fast, packaging was secure, and it came ready to hang.
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- Horlar Mayor
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I bought a custom NeonChamp sign as a gift for my dad and it was honestly one of the best purchases I've ever made. The sign arrived looking exactly as I had imagined, delivery was on time, and it was nicely wrapped I was genuinely impressed from start to finish. The brightness and color were vibrant and rich, making it the centerpiece of the entire room. My dad absolutely loved it and hasn't stopped showing it off to everyone who visits!
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- Cedar
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NeonChamp truly impressed me! Their customer service was responsive and helpful, the prices were great, delivery was super fast, and their return policy gave me real confidence while shopping. Definitely a 5-star experience! ⭐️
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- Chiddyche
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Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
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- Anonymous
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As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
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- Anonymous
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I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.
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- Michael
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These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!
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- Anonymous
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If their service is anything like what Neonchamp is known for, then quality and customer satisfaction are definitely a priority.
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- Anonymous
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The ordering process was smooth, the customer service was friendly and responsive, and the sign arrived ready to hang with no hassle at all.
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- Jay
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NeonChamp has completely exceeded my expectations with their gorgeous, high-quality neon signs. The colors are vivid and bright, making any room feel alive and full of personality. Customer service was friendly and responsive, making the whole experience seamless from start to finish. If you're looking for a statement piece that turns heads, NeonChamp is absolutely the way to go
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- Jane
