NeonChamp Reviews

4.2 Rating 303 Reviews
B-
Happiness Grade

NeonChamp have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

97.73%
Industry Average
The price was amazing, and the sign arrived exactly as I ordered and faster than quoted. I would definitely order from again, and I actually have another sign I plan to order from them. All the hardware provided worked for the install, and I knew there would be 2 power cords from researching ahead of time signs of that size (it's 7 1/2 ft long), but it was a great experience.
- Anonymous
Super impressive quality and fast shipping. For the price.
- Veronica Apple
Lo and behold, I'm quite happy with my neon sign! I started with a design that was a bit intricate and a bit too large for what I needed and had some sticker shock at the first price.
- Jackson Carson
A-

Delivery - Fast

83.33%
Industry Average
NeonChamp not only makes amazing signs, but from order dateto delivery date was extremely fast. The shipments are packaged securely & there was communication to include video of finished product sent, upon shipment. I have placed multiple orders with Neon Champ & will refer them, highly.
- Julieann Badtke
Excellent communication, fast delivery and we love our neon sign!!
- Jeff Rupkalvis
Delivery was extremely delayed. Additionally one of the letters wasn't properly glued.
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
- Anonymous
88.71%
Industry Average
NeonChamp has been the best in customer service before receiving my product they have sent over a picture as well as a video showing how the product works, along with how the product was shipped. They also reached out to make sure if anything does come damaged to feel free to contact them and they will resolve it right away. We are beyond amazed with the customer service. I would definitely recommend this company.
- Haley Martinez
Awesome customer service, and great product!
- Lisa Bruce
Amazing service. Highly recommended.
- ROBERT HRANICHNY