NeonChamp US have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I was super impressed by how lightweight yet durable the acrylic backing is, making installation a breeze. The LED tubing is flawlessly aligned and glows perfectly without any buzzing. Exceptional quality for a very fair price!
”
- Dfeer
“
Wonderful company!!! High quality items and can’t beat the price!!! Don’t hesitate to purchase!!! Got the popart dog one! Process was super simple and easy to install when it arrived!!! If you have questions customer support is super helpful!!!
”
- Squid
“
Wonderful company!!! High quality items and can’t beat the price!!! Don’t hesitate to purchase!!! Got the popart dog one! Process was super simple and easy to install when it arrived!!! If you have questions customer support is super helpful!!!
”
- Squid
“
I enjoyed my product from neon champ
And I must say their customer service and delivery was so fast
”
- Anonymous
“
My experience with neon champ was quite ok
Their delivery was very fast
”
- Anonymous
“
Overall, my experience with Neonchamp was more than I expected, lots of customization options, the website was smooth and easy to navigate for me, delivery took a little longer but everything was okay. Overall customer support was responsive and I would definitely recommend them based on my experience 👍.
”
- Anonymous
“
Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
”
- Anonymous
“
As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
”
- Anonymous
“
I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.
”
- Michael
“
These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!
”
- Anonymous
“
“Amazing experience with NeonChamp US! The customer service was excellent, the ordering process was easy, and I’m very happy with the overall experience. Highly recommend!”
”
- Anonymous
“
Thank you Neonchamp for helping me put the stamp on The 3D family HQ! We’ve go more room to cover😉. Absolute quality equipment and top tier customer service 🤝
”
- Derrick
“
I had such a great experience with this neon brand. The customer service was really friendly and helpful from the moment I placed my order, and they kept me updated throughout. My neon light arrived on time, was well packaged, and looked exactly as expected. The quality is amazing, and I'm so happy with how it turned out. I'd definitely order from them again!
”
- Ada
