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NeonChamp Reviews

3.9 Rating 420 Reviews
C
Happiness Grade

NeonChamp have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
I highly recommend this neon light! It's a fantastic product that truly delivers on its promises. I can't wait to buy more to create an even more vibrant atmosphere! this neon light is an excellent value for the price. This neon light has exceeded my expectations
- Anonymous
I really enjoy the Great Neon Light! The soft glow it emits is perfect for a cozy atmosphere at night. My only complaint is that I wish it had a timer function. Still, it’s a great buy for the price!
- Anonymous
This is the best sign I've gotten. Came way better than I thought it would at a great price
- P Zilla
B

Delivery - Fast

78.95%
Industry Average
In total, it took about 3 weeks from payment to delivery.
- "Kiki"
NeonChamp not only makes amazing signs, but from order dateto delivery date was extremely fast. The shipments are packaged securely & there was communication to include video of finished product sent, upon shipment. I have placed multiple orders with Neon Champ & will refer them, highly.
- Julieann Badtke
Excellent communication, fast delivery and we love our neon sign!!
- Jeff Rupkalvis
F

Returns Process - Difficult

0.00%
Industry Average
Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
- Anonymous
E

Refunds - Difficult

46.67%
Industry Average
As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
- Anonymous
I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.
- Michael
These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!
- Anonymous
85.48%
Industry Average
I ordered a sign for my wife's business, it got delivered as promised. Upon arrival we noticed the transformer was faulty. Notified customer service, they promptly responded with a new transformer for no charge and the sign looks beautiful hanging in her greenhouse. Thank you! We will be repeat customers if we ever need another customized LED sign.
- Anonymous
Great quality!!! Great prices!!! Awesome customer service!!! Quick to answer and assist!!! Recommended seller!!! Will buy from again!!
- Gary Casino
NeonChamp exceeded my expectations! Their custom neon sign was easy to design, arrived quickly, and was top-notch in quality. The brightness is perfect, and installation was a breeze. Excellent customer service and a stunning product—highly recommended!
- Iktaer Uddin