NeonChamp US have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Love the sign! Perfect fit, unbeatable price, and top-quality. Plus, awesome customer service - they sent a video preview before shipping! Highly recommend NeonChamp š
”
- Mitchel
“
That really built my trust The price was honestly one of the best parts super affordable compared to other custom neon places, especially with their discounts (I caught a 50% off deal) and it still felt premium quality.
”
- Jamer
“
PRODUCT QUALITY IS AWESOME AND VERY AFFORDABLE PRICE TO BUY
”
- Priyesh
“
NeonChamp made me happy! Excellent customer service with quick replies, great prices, fast delivery to Miami, and their returns policy gave me confidence. 5 stars!
”
- Anonymous
“
Delivery was faster than I expected took about 2-3 weeks total from order to door (including production time), and it arrived well packaged with no damage at all.
”
- Jamer
“
The delivery was super fast. The products is exactly what I expected to be and my home gym now is so cool
”
- Cindy
“
Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
”
- Anonymous
“
As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
”
- Anonymous
“
I asked for either a refund or a new sign that actually works but Iām not sure I even want that given the track record they have established with me.
”
- Michael
“
These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO š” UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!
”
- Anonymous
“
Love the sign! Perfect fit, unbeatable price, and top-quality. Plus, awesome customer service - they sent a video preview before shipping! Highly recommend NeonChamp š
”
- Mitchel
“
Plus, the customer service was smooth and professional, which made the whole experience even better.
”
- Anonymous
“
NeonChamp made me happy! Excellent customer service with quick replies, great prices, fast delivery to Miami, and their returns policy gave me confidence. 5 stars!
”
- Anonymous
