NeonChamp have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I highly recommend this neon light! It's a fantastic product that truly delivers on its promises. I can't wait to buy more to create an even more vibrant atmosphere! this neon light is an excellent value for the price.
This neon light has exceeded my expectations
”
- Anonymous
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I really enjoy the Great Neon Light! The soft glow it emits is perfect for a cozy atmosphere at night. My only complaint is that I wish it had a timer function. Still, it’s a great buy for the price!
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- Anonymous
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This is the best sign I've gotten. Came way better than I thought it would at a great price
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- P Zilla
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In total, it took about 3 weeks from payment to delivery.
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- Kiki
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NeonChamp not only makes amazing signs, but from order dateto delivery date was extremely fast. The shipments are packaged securely & there was communication to include video of finished product sent, upon shipment.
I have placed multiple orders with Neon Champ & will refer them, highly.
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- Julieann Badtke
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Excellent communication, fast delivery and we love our neon sign!!
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- Jeff Rupkalvis
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Adaptor caught fire. Very cheaply made. No offer for returns or refunds. Find somewhere else for your sign. Tell sign with the no returns
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- Anonymous
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As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
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- Anonymous
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I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.
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- Michael
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These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!
”
- Anonymous
“
NeonChamp has real people available who are responsive and actually want to help you purchase a sign. The customer service I received from Carson made me think I was in a time warp back to the 80s when people really cared about quality and service. What a refreshing experience! Will definitely be back!
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- Dave Miller
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Excellent and fast service. Have purchased 10 signs and will be coming back for more.
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- Anonymous
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This company is extremely professional and reliable to deal with. They deliver what they promise and Harper in Customer Service is one of the best Customer Service Reps I have ever dealt with. If you have any problems or issues they will deal with it and correct it. 5 STARS well deserved.
Amie G
The Ridgeville Witch
Ontario CANADA
”
- Amie Genesse/The Ridgeville Witch
