“Perfect for the tattoo studio! I’m very happy with my neon sign and my clients love it too.
I enjoy the different light settings that came with the remote. Been running it for about 8 months now and still functioning like new.
I inquired about the custom neon sign and I sent the design. We mostly communicated through email and the payment was done through PayPal. It took about 2 weeks to receive updates on the mock ups, videos of the the product and set up before shipping.
In total, it took about 3 weeks from payment to delivery.
Product arrived with decent packaging and no damages. Set up was super easy.”
Hi Kiki,Thank you so much for giving NeonChamp a 5-star rating! We're thrilled to hear that our neon sign has been perfect for your tattoo studio and that both you and your clients love it.
We're glad you're enjoying the different light settings that come with the remote, and it's fantastic to hear that after running it for 8 months, it's still functioning like new. That's the quality we strive for!
We also appreciate your feedback on our custom neon sign service. It's great to know that our email communication and the payment process through PayPal worked smoothly for you. We understand the importance of updates, and we're glad you received mock ups, videos, and set up instructions before shipping.
We're also happy to hear that the delivery process went well, with the product arriving in decent packaging and no damages. We always strive to ensure a hassle-free experience for our customers.
Thanks again for your kind words and for choosing NeonChamp. We truly appreciate your support!
Best,
Neon Champ Support Team
“The sign I ordered was exactly as designed. It works perfectly, and the LED controller allows some great customization of the light. Mine arrived within 6 days from overseas. Thanks, guys!”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that your sign was exactly as you designed it and that the LED controller has been a great source of customization for you. It's fantastic to know it arrived so quickly from overseas as well!
Your support truly motivates us to continue delivering top-notch products and service. If you ever have any questions or need assistance, don’t hesitate to reach out.
Best regards,
Neon Champ Support Team
“Missing item on gifted sign. No one has answered 800 number for 24 hrs despite multiple attempts and prolonged hold time
No return email to customer service email.
Mult reviews of similar issue.”
Dear Customer,
We sincerely apologize for the inconvenience you've encountered with your order and the lack of response from our customer service team. This is not the level of service we aim to provide, and we understand how frustrating it must be to not receive your item as expected.
We urge you to reach out to us at cs@neonchamp.com with your order information so we can assist you promptly. Your feedback is important to us, and we appreciate your patience as we work to rectify this matter.
Thank you for letting us know about your experience.
Warm regards,
Neon Champ Support Team
“I would put zero stars if I could. I previously wrote a review regarding them giving me absolutely zero correspondence about if my order was even received. After I sent them an email, all they did was reply with a tracking number saying my order would be delivered. Yesterday (12/2) I got excited because my order finally arrived. I opened the package and found that my sign was broken. Not only were there cracks (with some piece barely hanging on) but the sign did not even light up when plugged it. I couldn’t believe it. After not responding to any of my emails previously, they continued the streak and didn’t reply to either of my emails that I sent. I really have no words for what is going on. I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.”
Dear Michael,
We are truly sorry to hear about the issues you've faced with your order and the lack of communication from our team. Your experience does not reflect the standards we strive to uphold, and we understand how disheartening it can be to receive a damaged product after such a long wait.
Please reach out to us directly at cs@neonchamp.com with your order details. We want to make this right for you, whether that means getting you a working sign or processing a refund. Your feedback is essential in helping us improve, and we genuinely appreciate your patience.
Thank you for bringing this to our attention.
Warm regards,
Neon Champ Support Team
“I ordered a sign from them two weeks ago. I never even got a confirmation email saying that my order had been placed. I was frequently checking on the status of my order via their website and noticed that the item went from “in production” to “complete” status one day. I have yet to receive a single piece of communication from the company. I reached out to their “customer service” team via email a few days ago and I have not heard anything back. This seems pretty outrageous considering I paid hundreds of dollars for a sign and the only way to even see my order is to log into the website.”
Dear Michael,
We sincerely apologize for the frustration you've experienced with your order and our communication. It's completely understandable to feel upset when expectations are not met, especially when you've invested a significant amount.
Please reach out to us directly at cs@neonchamp.com with your order details. We're committed to resolving this situation and ensuring you receive the assistance you deserve. Your feedback is invaluable to us and helps improve our services.
Thank you for your patience, and we look forward to addressing your concerns soon.
Warm regards,
Neon Champ Support Team
“After paying for a custom order over 2 weeks ago they are still saying that its in production and can not provide a shipment date nor send a photo of it being produced. I keep chasing them and keep receiving the same order. Seems like a scam. I asked if I could pay extra to get this quicker, no response. Avoid like the plague.”
Dear Kerstin,
We sincerely apologize for the frustration and lack of communication you've experienced regarding your custom order. We understand how disappointing it can be to have delays without clear updates.
Please reach out to us at cs@neonchamp.com with your order details, and we will work diligently to resolve this for you. Your feedback helps us improve, and we truly value your patience during this time.
Thank you for bringing this to our attention.
Warm regards,
Neon Champ Support Team
“We love our sign but I do have to say the packaging was not it..the brown paper that is was wrapped in made the sign so dirty and dusty had a hard time getting all of cleaned off and tape was stuck to the sign which took me forever to get the sticky off..also there was a small scratch on the bottom of the sign..We are happy with it regardless though.”
Dear Susie,
Thank you for your review! We're glad to hear that you love your sign, though we sincerely apologize for the issues you faced with the packaging and the scratches. Your feedback is invaluable in helping us improve our processes.
If there's anything we can do to enhance your experience or address these concerns further, please don't hesitate to reach out to us. We truly appreciate your understanding and support!
Best regards,
Neon Champ Support Team
Dear Reviewer,
We sincerely apologize for the inconvenience you've faced regarding our delivery times. We understand how important timely shipping is to our customers and regret any frustration this has caused.
Please reach out to us at cs@neonchamp.com with your order details, and we will do our best to address your concerns and assist you in any way we can. Your feedback is crucial in helping us improve our services.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I have the same exact issue as one of the Anonymous reviewers below.
Great product at first! Craftsmanship looked good… The sign lit up very nicely.
However, we had the sign for almost 2 years… And then it just stopped working. We initially thought it was the remote… However, after changing the batteries, we realize that the remote was not the issue.
We tried calling the 800 number on the website 4 days straight… and no one ever answers that line. So we emailed customer support, and after about 10 back and forth emails with someone named Harper, requiring me to send numerous pictures & videos, the issue still isn’t resolved. Harper keeps instructing me to directly connect the sign to the power adapter… But we keep telling her that there is no way to do so. And instead of her explaining how this is done, she keeps replying to our email saying the exact same thing. It’s been almost 2 months now that the sign has been non-functional, and they are offering absolutely no help in resolving our problem. We’ve literally spent almost 2 months going back-and-forth through Email. I have requested a working number so that I could speak to a live person several times and even tried to contact someone through the chat function on the website… But again, no response. I will never order another item from this company… And I wouldn’t suggest you do either.
‼️ Furthermore… as you can see, they keep responding with the same AI message under every review… but not offering any resolutions.”
Dear Customer,
We apologize for the difficulties you've encountered with your sign and the lack of timely responses from our customer support team. Your feedback is invaluable, and we genuinely regret that your experience has not met the standards we strive for.
We understand how frustrating it must be to go through prolonged troubleshooting without a resolution. Please consider reaching out to us again at cs@neonchamp.com with your details, so we can assist you more effectively and ensure we address your concerns properly.
Thank you for your understanding, and we hope to resolve this matter for you soon.
Warm regards,
Neon Champ Support Team
“I wish that I was able to write a positive review of Neon Champ, but unfortunately I cannot. After receiving our quote, I asked if we would be able to receive our sign by a certain date and was assured that if we paid on October 29th and used priority shipping we would receive it on or before November 14th. We selected priority shipping and immediately paid on October 29th. I received the sign on November the 19th. It was poorly packaged and does not turn on when plugged in. There ar also spots where the rubber used to simulate neon tubing is coming off of the sign. Overall, we are very unhappy with the sign and to be honest, I wish we wouldn't have ordered it. We had plans to order another one for a different location but will not be doing so at this time.”
Dear Keith,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please know that the package is shipped via FedEx tracking number 770001652359
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Terry,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
The order is shipped via FedEx tracking number 418966413024
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“We ordered a sign for Neon Champ. We have not received it yet. I sent an email requesting a change and never received a response. I called about the change and was told that the sign was already in progress. Two weeks later, we still do not have the sign and there has been no communication about the delay.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“horrible. placed my order a month ago and didn’t receive any communication about it so i messaged customer service and they said there’s a huge backlog and they have no idea when mine will be ready. no eta.”
Dear Allison,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Great product at first. I liked it so much I ordered a second. But my first sign stopped working after about a year. I contacted customer support, and after about 10 back and forth emails, requiring me to send numerous videos, and then telling me the videos were not good enough... and asking for more. I realized it would be way faster and easier to just order a new power adapter on amazon for $12. AKA... just hope it doesn't break. Their customer service is poor.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Ron,
Thank you so much for your fantastic 5-star review of NeonChamp! We're thrilled to hear that your sign arrived securely and looks amazing. It's great to know that everything is functioning perfectly and that the setup was a breeze. Your positive feedback means a lot to us!
We're excited to support you on your future orders and can't wait to help you create more amazing signs. If you ever need assistance or have any questions, please feel free to reach out.
Best regards,
Neon Champ Support Team
“SCAM. Never received my item, and no communication from them. They don’t reply via live chat or email.
DO NOT TRUST this company. They are clearly scamming people based on all of the reviews.”
Dear Ellis,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Very poor workmanship. It appears as if a grade school child cut glue sticks up to make the sign. Wires hangs all over and company refuses to do anything about it”
Dear Taylor,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
Thank you so much for your wonderful 5-star review of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you are satisfied with both our product and service. Your support means the world to us!
If you ever need anything in the future or have any questions, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Neon Champ Support Team
