“Great quality! Everything was really easy and the final product was great. It arrived with a few very very minor scratches, but I think that was just from shipping. Gave 4 stars because it did take about a month to get, which was just kind of a long time.”
Dear Chris,Thank you for your fantastic 5-star rating of NeonChamp! We truly appreciate your kind words and recommendation. Your feedback is extremely valuable to us.
We're thrilled to hear that our product has made a very nice addition to your salon. The fact that you found our company to be quick, efficient, and had excellent communication makes us proud of the work we do.
Once again, thank you for your support and for choosing NeonChamp. We look forward to serving you in the future!
Best regards,
Neon Champ Support Team
“It took a while before we finally decided to get a promotional neon sign. I searched for quite a while, and we considered various technologies and pricing. These are generally quite expensive and since our project is a startup, pricing is even more important to us. And since we have a creative project, the sign had to live up to who we are. We decided to try NeonChamp because of the low price and the flexibility of the overall process. Of course we read all the bad experiences from others, but, in our evaluation, we always look at all aspects and place all elements in the equation. Some elements may be more important for one and less for another. After considering all elements, we thought it was ok to take a chance with Neonchamp. First, our design had to be made custom, and I was not even sure they could do it, but, within quite a short time, I got a sample which was quite acceptable to us. And not that much of a price difference. Also, they had sent a coupon code many days prior to our purchase, but the vendor was nice enough to apply it to our order, even though it was past the coupon time. Actually, we thought the custom design would cost a lot more, not at all, we were quite surprised. Then, we realized that we needed the sign fast because we have a show and having the sign would make a big difference, I was not necessarily promised that we would get it on time but they said they would go for it. So they put a rush on the order. And guess what, we received the order today ! One month before our show ! I was totally sure it would not be possible. Now the product ? Well, yes it is not like the glass neon quality this is for sure, but once lighted it rocks, we are very happy with it. It totally works for our purpose and budget. It contains several colors because of the design and the design is quite well represented (it is our logo). The power supply is an overkill, it will never heat up this is for sure, I am totally safe with it. The small controller works perfectly, but you do not absolutely need it. There is a tiny little bit of cleaning to do on the sign, but seriously, they really pulled it off for us to get it so fast, how can I complain about anything. So, I am sorry for people who had bad experiences, but honestly I might get a second sign made with different fonts for other occasions. They deserved our business.”
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Neon Champ
“The price was amazing, and the sign arrived exactly as I ordered and faster than quoted. I would definitely order from again, and I actually have another sign I plan to order from them. All the hardware provided worked for the install, and I knew there would be 2 power cords from researching ahead of time signs of that size (it's 7 1/2 ft long), but it was a great experience.”
Dear [Reviewer],Thank you so much for taking the time to leave us a fantastic 5-star rating for your recent purchase of NeonChamp. We truly appreciate your support and are thrilled to hear that you had such a great experience.
We are delighted to hear that the sign arrived exactly as you ordered and even faster than expected. At NeonChamp, we strive to provide our customers with exceptional quality and timely delivery, and we are glad to know that we met your expectations.
Furthermore, we are glad that the price exceeded your expectations and that all the hardware provided with the sign worked perfectly for your installation. We always aim to ensure that our customers have a hassle-free experience from start to finish.
We are thrilled that you are planning to order another sign from us, and we look forward to serving you again. If you have any questions or need any assistance in the future, please do not hesitate to reach out to our dedicated customer support team.
Thank you once again for your amazing review and for choosing NeonChamp. We appreciate your business and can't wait to serve you again.
Best regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I ordered from NeonChamp thinking this item would be delivered within 5-7 business days as stated on their site. It was not. I got the run around for a week and a half, so I tried to cancel the order after they told me they had NO timeline on when my item would be shipped. Customer service ignorned me, and then I got a random shipping email days later. I placed my ordered on the 29th of March, it's now April 13th and tracking says this item is in INDIA.. I am in the US. There is no way I will get my item before my event on April 27th. I'm really dissappointed in this company and will not be ordering from them again. 2 stars becasue maybe I will get my item.. maybe I wont at all - who knows.”
Dear Jessica,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Veronica,Thank you so much for your exceptional 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you found our product to have super impressive quality and fast shipping.
Your satisfaction means the world to us, especially considering the value we aim to provide within our price range. Your feedback is incredibly valuable and will inspire us to continue delivering exceptional products and service.
Once again, thank you for choosing NeonChamp. We look forward to serving you in the future!
Best regards,
Neon Champ Support Team
“Neonchamp has been the best in customer service before receiving my product they have sent over a picture as well as a video showing how the product works, along with how the product was shipped. They also reached out to make sure if anything does come damaged to feel free to contact them and they will resolve it right away. We are beyond amazed with the customer service. I would definitely recommend this company.”
Dear Haley, Thank you so much for your amazing 5-star rating of NeonChamp! We truly appreciate your support and recommendation.
We are delighted to hear that our customer service exceeded your expectations. At NeonChamp, we strive to provide the best possible experience for our customers, which is why we go the extra mile to ensure your satisfaction. It's fantastic to know that you found value in the pictures and videos we provided, as well as the information on how your product was shipped.
Please remember that if you encounter any issues with your purchase, our dedicated team is always here to assist you. Simply reach out to us, and we will resolve any problems promptly.
Once again, thank you for choosing NeonChamp and for your kind words. We look forward to serving you again in the future!
Best regards,
The NeonChamp Team
Dear Rikk,Thank you so much for taking the time to leave us a 5-star rating for NeonChamp! We greatly appreciate your support.
We are absolutely thrilled to hear that the sign looks exactly like the proof and that you couldn't be happier with it. Our main goal is to ensure that our customers receive products that meet their expectations, so your kind words truly mean a lot to us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Once again, thank you for your fantastic review!
Best regards,
Neon Champ Support Team
Dear Martha,Thank you so much for giving NeonChamp a 5-star rating! We greatly appreciate your positive feedback.
We are thrilled to hear that you found our prices amazing and that you loved the video of your sign before shipping. We strive to provide excellent customer service and ensure that our customers are satisfied with their purchases.
We are delighted that you are excited to use the sign for your wedding and we hope it adds a beautiful touch to your special day. We are confident that it will also make a lasting memento for years to come.
Once again, thank you for your kind words and for choosing NeonChamp. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Warm regards,
Neon Champ Support Team
Dear Donna,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your support and love knowing that you are satisfied with our product. It's amazing to hear that our neon light has found a perfect place in your business, helping you advertise it in style.
Should you ever need anything else or have any further suggestions, please don't hesitate to reach out. We're here to ensure your experience with NeonChamp remains top-notch.
Once again, thank you for choosing NeonChamp and for your kind words. We're thrilled to be a part of your business journey!
Best regards,
Neon Champ Support Team
“The light looks good when lit and will work for it's purpose. We just wish it was cleaner, the glue was not properly cleaned and is visable and we wish wires were hidden better. Not sure if this will be a fire hazard down the road. See attached pictures. Would have given 5 stars. We also thought your compny was out of Lawrenceville, Ga. you're in India.”
Dear JAMES,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Vanessa,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“my order was placed on March 6th 2024 .. its now April 3rd and haven't received but I did have to reach out towards the end of March 27th received the tracking number the 28th its April 2nd still not here says 10 days in there website”
Dear alvaro,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Technically I can't even be giving 1 star as I still have not received my product. Ordered on 11.03.24, and the status of my order has not changed since. Contacted customer support on 2 occasions for an update and I am going round in circles! I don't mind waiting for a product if I know roughly how long to wait but at the moment, I have paid for an item that no one seems to know where it is...”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Brad,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Lisa,Thank you so much for your fantastic 4-star rating of NeonChamp! We are thrilled to hear that you had a great experience with our customer service and that our product met your expectations. We greatly appreciate your loyalty as a customer and your valuable feedback.
We strive to provide excellent customer service, and it's always satisfying to know that our efforts have made a positive impact on your experience. If there is anything else we can do to further enhance your satisfaction, please don't hesitate to reach out to us.
Once again, thank you for choosing NeonChamp. We value your patronage and look forward to serving you in the future.
Best regards,
Neon Champ Support Team
“NeonChamp not only makes amazing signs, but from order dateto delivery date was extremely fast. The shipments are packaged securely & there was communication to include video of finished product sent, upon shipment.
I have placed multiple orders with Neon Champ & will refer them, highly.”
Dear Julieann,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you are satisfied with our products and services.
NeonChamp not only makes amazing signs, but we also take pride in our lightning-fast order processing and delivery times. We ensure that every shipment is securely packaged to guarantee a safe arrival. Additionally, it brings us great joy to keep our customers informed throughout the process, and we're glad that you appreciated receiving a video of the finished product upon shipment.
Your loyalty means the world to us, Julieann. We truly appreciate your continued support and trust in our brand. Please don't hesitate to reach out if you ever need any assistance or have any questions. We are always here to serve you and provide the best experience possible.
Thank you once again for your kind words and for being an incredible customer. We look forward to serving you again and will continue to strive for excellence!
Best regards,
Neon Champ Support Team
Dear Bill,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you were pleasantly surprised by your order and that it exceeded your expectations. Your kind words mean a lot to our team. We are delighted to know that our product was well worth the money for you, and we appreciate your intention to order from us again. Your continued support is truly valued.
Thank you again for taking the time to share your positive experience. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“I recreated the design of a vintage DC area department store sign especially for this project, that NeonChamp executed the design perfectly! I mounted the sign to its own custom-made backboard, which I then hung on the wall. It spends many evenings lit up in its full glory! Very nicely done!”
Dear Neil,Thank you so much for giving NeonChamp a 5-star rating! We are thrilled to hear that you are enjoying the design we created for your vintage DC area department store sign. It was an absolute pleasure for us to execute the design to perfection and bring your vision to life.
We pride ourselves on our attention to detail and ensuring that each project is executed with utmost precision. We are glad that you appreciate the effort we put into mounting the sign onto its custom-made backboard and hanging it on your wall. We hope it adds a touch of nostalgia and beauty to your space.
It warms our hearts to know that your sign spends many evenings lit up, radiating its full glory. It is moments like these that inspire us to continue delivering excellent craftsmanship to all our valued customers.
Thank you once again for your positive feedback and for choosing NeonChamp. We look forward to serving you again in the future if you ever need our expertise.
Best regards,
Neon Champ Support Team
