“I ordered from NeonChamp thinking this item would be delivered within 5-7 business days as stated on their site. It was not. I got the run around for a week and a half, so I tried to cancel the order after they told me they had NO timeline on when my item would be shipped. Customer service ignorned me, and then I got a random shipping email days later. I placed my ordered on the 29th of March, it's now April 13th and tracking says this item is in INDIA.. I am in the US. There is no way I will get my item before my event on April 27th. I'm really dissappointed in this company and will not be ordering from them again. 2 stars becasue maybe I will get my item.. maybe I wont at all - who knows.”
Dear Jessica,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Vanessa,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“my order was placed on March 6th 2024 .. its now April 3rd and haven't received but I did have to reach out towards the end of March 27th received the tracking number the 28th its April 2nd still not here says 10 days in there website”
Dear alvaro,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I have not had a good experience with Neon Champ. My sign took much longer to be delivered than I was told. When it arrived, the power adapter and remote/rf adapter did not work. Through testing with other power adapters I had on hand (that make the sing work), I knew that the power adapter was certainly to blame but that the remote and RF adapter also were likely faulty. I was still required to do a video after having sent photos. They did send me a power adapter that arrived around a week later. The new power adapter did work, but the remote and RF adapter still were not working. After letting them know that it was still not working, I was told to make ANOTHER video for proof. After sending that, they told me to go to the store to get a new battery to test, even though I knew it was not the battery. After getting a new battery tonight, it still did not work. I am now waiting on hearing back about the next hoops I will have to jump through in order to receive what I paid for.
At this point, I am 6 weeks after placing my order that I was told would be to me in 2-3 weeks. I have had a project for our business on hold because of the extensive delays. I will update this review and score if they follow through and fix it to my satisfaction, but right now, I am not able to recommend the company.”
Dear [Reviewer],Thank you for taking the time to share your experience with us regarding your Neon Champ order. We sincerely appreciate your feedback and apologize for the inconvenience and delays you have experienced.
We understand that the delayed delivery, as well as the issues with the power adapter, remote, and RF adapter, have been frustrating for you. We apologize for any inconvenience caused by the multiple requests for videos and the suggestion to test the battery.
Rest assured, we genuinely want to resolve this matter to your satisfaction. We assure you that your feedback will be shared with the relevant team members to address these issues and prevent future occurrences.
In order to make things better and rectify the situation for you, we would like to understand the specific problems you are facing in more detail. May we kindly request you to provide us with the best contact information to discuss your concerns further? We would like to ensure that we take the necessary steps to address your issues promptly.
Once again, we apologize for the delays and the inconvenience caused to your business project. We value your feedback and are committed to resolving this matter for you in a satisfactory manner.
Thank you for your understanding and patience. We look forward to hearing from you soon.
Kind regards,
Neon Champ Support Team
Dear Mia,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Already over a week late from the expected time of delivery. Didn’t know that this was NOT produced in the US and was made and shipped from India. FedEx transit is delayed and still waiting for the package to arrive 3 weeks later with no expected delivery date. Because of this, I will not be ordering from them again.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“No wall mounting kit. No call back either
Home Depot and other hardware stores don’t have it
It was supposed to come with the light…. Nobody answers the phone”
Dear Laura,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“My first order i loved. Second one not so much. I spent more money but was completely unsatisfied. While loading my characters to make the proof it was limited unbeknownst to me so I entered the words, torrey’s classic garage but proof said , torrey’s classic gara. And thats what was made and delivered. What do i do with this??”
Dear Torrey,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“TROPICAL BLUE is actually KELLY GREEN. Tried to exchange for a correct color and have had NO response from customer service and have had the most difficulty with calling and talking to someone. Using chat was okay to help find an order number, but was completely unable to help with an exchange or return. Extremely dissatisfied with customer service.”
Dear Josh,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The sign I received did not look like the proof that I approved. The words were not centered and spaced too far apart as well. I submitted a ticket but am still waiting for a response…”
Dear Adam,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Communication was not good, I exchanged various emails with a staffer from this company before making an order, one of which emails specifically stated the correct shipping address for the order. My order is now on its way to my address which was once again, specifically stated over email not to do so, when I tried calling to get help with this I was given no solution for my issue even though this problem was caused by this company, and to top it off, the gentleman I was speaking with (who didn't speak very good English) when asked if there was any way I could get a new shipping label sent from his company with the correct shipping address he said no. I responded, "So now I have a wrongfully shipped package coming to my address and I'm going to have to pay for it myself with my time and money to get the package re-shipped to the correct address adding more wait for the receiver to receive their gift?" He simply stated, "That is correct." All I ask for is a new (Pre-paid) shipping label to fix this mistake on their behalf.”
Hey Zachary,
Greetings from Neon Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Neon Champ
“Unfortunately, my sign did not arrive in time for the event I ordered it for despite ordering it several weeks prior, within their stated time frame for delivery. I still haven't received it so while I can't comment on the product itself, I think it matters who a company chooses to use for vendors and perhaps to follow and ensure timely and appropriate execution of their product. Super bummed and now paid for and stuck with a sign (if I get it) that I will never use.”
Dear Tonya,Thank you so much for taking the time to share your feedback about your experience with NeonChamp. We sincerely appreciate your honesty and apologize for any inconvenience caused by the delay in the delivery of your sign.
We completely understand your disappointment in not receiving your sign in time for the event, especially when it was ordered well in advance within our stated time frame. We agree that it is crucial for us to carefully select our vendors and ensure the timely and appropriate execution of our products.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you again for bringing this issue to our attention. We are grateful for your valuable feedback, as it helps us improve and provide a better experience for our customers. We look forward to hearing from you.
Best regards,
NeonChamp Customer Support Team
