Communication was not good, I exchanged various emails with a staffer from this company before making an order, one of which emails specifically stated the correct shipping address for the order. My order is now on its way to my address which was once again, specifically stated over email not to do so, when I tried calling to get help with this I was given no solution for my issue even though this problem was caused by this company, and to top it off, the gentleman I was speaking with (who didn't speak very good English) when asked if there was any way I could get a new shipping label sent from his company with the correct shipping address he said no. I responded, "So now I have a wrongfully shipped package coming to my address and I'm going to have to pay for it myself with my time and money to get the package re-shipped to the correct address adding more wait for the receiver to receive their gift?" He simply stated, "That is correct." All I ask for is a new (Pre-paid) shipping label to fix this mistake on their behalf.