Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Technically I can't even be giving 1 star as I still have not received my product. Ordered on 11.03.24, and the status of my order has not changed since. Contacted customer support on 2 occasions for an update and I am going round in circles! I don't mind waiting for a product if I know roughly how long to wait but at the moment, I have paid for an item that no one seems to know where it is...”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Was so excited about my custom sign for my business launch, but despite providing ample time according to their shipping guidelines, the order was delayed past my launch date and they could not provide any sort of guess as to when it would arrive. When I found a short-term alternative and asked if they could confirm a later shipping date a full week after promised, they still could provide no guarantee and gave no explanation. Don't waste your time or money, this seems like a scam!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“the only reason I'm leaving one star is because I couldn't not leave zero. This company gave me a "guaranteed" arrival date but because my schedule changed, I reached out for a status update, just incase it might arrive earlier. I was told it would be here by the end of the week. It was not. when i tried to get further information about why this happened, i got the worst customer service and they refused to let me speak to a supervisor. they sent me an email "cc-ing" the supervisor to reach out, never happened. i chatted again, got the same. then I get an email with the video of my sign and i ask wtf. they tried to cancel my order since i wasn't happy. no i wanted a partial refund since their info on the "end of the week" date didn't happen, i had to purchase a temporary sign at a last-minute price, which could have been avoided had they not given me that "end of the week" date. I ask several times for this, they finally agreed to a partial refund (which did not cover the last min cost of the other sign but i was real tired of dealing with them). this was 5 days after the video of my sign being made and working and i still had not recieved any kind of shipping notification, which i have asked for 3 times as of right now and have not heard anything. worst customer service ever. do not recommend. go to neonsignsnow.com instead. very comparable prices, way better customer service and actually received everything 2 weeks earlier than they guaranteed.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Well they don't tell you it takes a week or 2 to produce... I am now 6 days into the "Free 5-7 day" shipping that is after the production and it is stuck in India somewhere where they make them. We will see if it arrives.”
Dear Craig,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Alyssa,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear David,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I loved how easy you could create an item that you wanted. I got one for my best friend's birthday and she ended up getting an led sign so she said return it, and I'll gift her something else. Well ended up not being able to return the sign because it was a custom piece but can't even get store credit and be able to return a sign I bought now I'm stuck with sign that I don't need and no money back!!!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Never received electronics. Fought with company over email for weeks. Put up with blatant lies. Company based in India not Canada. Company sells faulty, fire hazard products and sometimes doesn't ship at all. Company then lies to PayPal to avoid having to refund undelivered and/or faulty merchandise. Fraud report has been filed.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@Canvaschamp.ca to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Brenda,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Actual sign is amazing!! Plug from sign to a/c adapter is junk. Will not make a good connection causing it to go on and off. Had to flex connection a bit to make it stay on, now it doesn’t work at all.”
Dear Joel,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Got my sign and the power block and hanging kit shipped in different packages which i found out by myself because neon Camp was supposed to email me but they didn’t email me the information or the video of my sign working I got that email AFTER I got my sign. My remote wasn’t in the package and was missing,then I emailed the same email I emailed from before and it wasn’t active it wouldn’t let me email that support email at all.And all customer support said was to email that not working email this was Melvin’s only solution to my problem which didn’t help me at all. Long story short I got bored and wanted to see if that email worked again so I sent a email yesterday and the email is now letting me send it emails again to find out Neon Champ haven’t shipped my remote every time Ive had to figure out something about my order I had to ask them because they didn’t send the info any seller should be sending right after they ship your order also you should actually send all the stuff you say your product contains. Don’t bother with the remote I just had to order it off Amazon, pretty crazy when it should come with the sign. Huge hassle and head ache. Never buying from Neon Champ again.”
Dear Benjamin,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Never shipped the electronics. When I asked for a refund they refused. When I went through paypal disputes the company managed to scam paypal as well by providing tracking for half the item which did ship, and not the half which didn't.
I asked the company for a cancellation or refund about 12 times and they continually refused.
Product also apparently catches fire, which is why I wanted to return it.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.ca to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“First sign didn’t work, second sign took a long time for replacement. I was not able to use the sign because the event past. They offered me a $10 credit. Should have been more.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I ordered a neon light from this company, I chose there darker purple. First thing I noticed when turning it on, it clearly wasn't purple. It's obviously bright pink. I was told that the neon light is purple as that's the colour when it's off which is just absurd. When ordering a neon light you're picking the colour when it's on not off. And there digitally created colour for the sign doesn't match the colour of my sign at all. They should provide actual images of the sign they're selling to avoid this issue. I called the office for days as it's easier to speak over the phone rather than email, no one answered the phone. Terrible customer service, would not recommend.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.ca to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Posted 3 months ago
Dear Customer,
We apologize for your recent website experience. We have processed the refund as you have shared all the details in the email so we request you to update your review.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“My sign doesn’t work. The “team” is reviewing the request video I had to make showing it didn’t work for the last 4 week days, and 1 weekend day and I have yet to hear resolution, but keep receiving emails to buy more or write a review. I’ll try the video here too a response would be nice.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered on Dec. 8 with a "arrive by Christmas guarantee", which is why I chose this company. My sign was supposed to be here on the 21st- it's now the 29th and my order is still showing "in production". Customer service reps have been anything but helpful. I still don't have my sign.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Canvas Champ agreed to make a neon sign for me but instead of showing me a proof, they manufactured a product that does not match what was represented on their design tool. Namely, a dot on the letter “i,” which is not a dot on the finished product. When I brought his to their attention, they claimed that a dot cannot be made on neon signs, contrary to a minimum of seven signs on their website in addition to the design tool I used, which represented as a dot.
I requested they make me what I ordered as I ordered it or cancel and refund. They said that wasn’t possible because I “approved the shipment” after they falsely claimed that there would be a 50% charge to cancel even though that is not in their Terms and Conditions. https://www.neonchamp.com/ They also have claimed “We have shipped the order with your confirmation and the order is already in transit so we cannot do anything now. Carson +1 404- 445-7864,” but even as of this writing, I have received no tracking information.”
Dear Mark,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
