“At first I would’ve given this place five stars. They did great on the art and it looked exactly like I wanted. Unfortunately I’m about six months in and the light stopped working. I’m sure it’s an easy fix but unfortunately every time I call customer service they transferred me to a voicemail box. They say 24 hours Customer Service but it’s outsourced and nobody that picks up knows how to help me. I’ve emailed at least 10 times and have not gotten any response from anybody on the team. Highly disappointed they’re supposed to be a warranty on this but I can’t get a hold of anybody to help me out. If neon champ sees this please call me at 813-382-2637”
Dear John,
We’re genuinely sorry to hear about the difficulties you’ve encountered with our customer service and the issue with your light. We understand how frustrating this situation must be, especially when you were initially pleased with your purchase.
Please know that your feedback is taken seriously, and we are committed to resolving this matter for you. We encourage you to reach out directly at cs@neonchamp.com, providing your order details so we can assist you more effectively and ensure that your warranty is honored.
Thank you for your patience, and we hope to make things right.
Warm regards,
Neon Champ Support Team
Dear Jesse,
We’re sorry to hear that you feel misled regarding our company’s location. We understand your concerns about transparency, and we appreciate you bringing this to our attention.
At NeonChamp, we take pride in our products and services, and we're continuously working to clarify our communications. If there are any specific questions or concerns you'd like us to address, please don’t hesitate to reach out at cs@neonchamp.ca. Your feedback is important to us.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Would never use this company again.
I ordered my led sign for my wedding & the wall mount kit was free with the sign & I paid extra for the hanging kit.
When received I didn’t get either hardware so I emailed after waiting days for a response I got told it was going to be refunded & sent out as good faith so my experience started to get better but now it’s been 3 months I’ve reached out again only to be told I wasn’t getting it as I was refunded & then I was told I was going to get it then I was told I wasn’t
Absolute disgusting customer service, would not recommend this place to my worst enemy. Not worth the back & fourth to get what I actually had ordered!!!”
Dear Reviewer,
We are sincerely sorry to hear about your frustrating experience regarding your order and the unresolved issues with the hardware. It's clear that we did not meet your expectations, and for that, we deeply apologize.
Your feedback is invaluable, and we would like to address your concerns and find a resolution. Please reach out to us at cs@neonchamp.com.au with your order details, and we will make every effort to rectify the situation. We appreciate your patience and understanding as we aim to improve our service.
Thank you for bringing this matter to our attention.
Warm regards,
Neon Champ Support Team
“I ordered last year & received my light I loved it, but it arrived without the sign hanging kit & wall mount one hardware included free & I paid for the other hardware.
As soon as it arrived I emailed regarding the missing items & then they offered me a refund & I said I prefer to just get what I ordered instead of a refund, after a week of trying to get in touch to follow up I got a reply saying we have refunded you & also will be sending the two hardwares.
It’s now February & I followed up again to where my hardware was & I received “we refunded you” I then responded a screenshot of the email in December stating the hardware was going to be sent to me. I am now not receiving any responses from this company. They’re difficult to get ahold of, they clearly do not care about their paying customers or rectifying issues. I’m so disappointed. This experience has been horrible & I wouldn’t recommend this company.”
Dear Reviewer,
We’re truly sorry to hear about the issues you faced with your order and the lack of communication from our team. It’s clear we fell short of your expectations, and we understand your disappointment.
We want to make things right. Please reach out to us at cs@neonchamp.com.au with your order details, and we will do our best to resolve this situation promptly. Your experience is important to us, and we appreciate your feedback as it helps us improve our service.
Thank you for bringing this to our attention.
Warm regards,
Neon Champ Support Team
Dear Aaron,
We're sorry to hear that our customer service has not met your expectations while you've been waiting for the specifications you requested. We understand how important timely communication is, and we appreciate your patience during this process.
We're glad to know that you love the sign, but we want to ensure that your overall experience is positive. Please send us an email at cs@neonchamp.ca so we can help resolve your concerns faster. Your feedback is crucial to us, and we want to make things right.
Thank you for sharing your experience with us.
Warm regards,
Neon Champ Support Team
“Received my order but the light did not work once I received it. I was told I had 3 year warranty but when I called back numerous times and sent emails as well as chats on their website, (in a span of 3 weeks) I never heard back. Really disappointed and would not recommend.”
Dear Candace,
We're truly sorry to hear about the trouble you've experienced with your light and the lack of response from our team. It’s frustrating when things don’t go as planned, especially when you’re counting on our product.
We value your feedback, and we want to make this right. Please reach out to us directly at cs@neonchamp.ca with any details about your situation, and we'll do our best to assist you promptly. Your satisfaction is important to us, and we appreciate your patience as we work to improve our service.
Thank you for sharing your experience.
Warm regards,
Neon Champ Support Team
“I will never order from this company agian. They sent my sign to the wrong address even after I caught the mistake and they said they would fix it. I did not have my sign for my event. Customer service was TERRIBLE, and even though many times i was told someone would call me back they never did”
Dear Reviewer,
We sincerely apologize for the mix-up with your order and the disappointing experience you've had with our customer service. It's incredibly frustrating to not receive your sign for an important event, and we understand how this must have affected your plans.
We’re committed to making sure that situations like this don’t happen. Please reach out to us at cs@neonchamp.com with your order details, and we will do our utmost to resolve this issue for you. Your feedback is vital, and we appreciate you giving us the opportunity to address your concerns.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I’ve only given 1 star because it doesn’t give the option to give none.
I placed an order on 13th November for a Christmas gift. I received my order just over two weeks ago. I unwrapped it to check it only to find that I’d been sent a USA power cord.
I live in UK. I immediately contacted them via live chat. I was asked to send photos, which I did, and they confirmed I had been sent the wrong one and would get the correct one sent out. Up to now I’ve had nothing. In the meantime I realised that the wall hanging kit that I paid £12 extra for, was missing. I contacted them again 3 days ago, again via live chat. The operator was taking 8-10 minutes to reply to my queries. After over an hour of random replies, I was given an email address and told to contact them. I tried to call, it rang about 3 times then cut me off saying that the operator was busy. I then sent an email to the given address. I explained what the issues were. I get an email back saying ‘if you have any issues or queries please reach out’. No correspondence to the issues whatsoever.
So that also was a complete waste of time.
So not only can I not plug it in to test it, I won’t even be able to hang it on the wall.
I’ve no idea whether I am going to be able to give this gift to my husband on Christmas morning in a working state.
I wouldn’t recommend this company to anyone after my very poor experience.”
Dear Stephen,
We're genuinely sorry to hear about your experience with us, and we understand your frustration. It is never our intention to disappoint our customers, especially when it comes to a special gift for a loved one.
Thank you for bringing these issues to our attention regarding the incorrect power cord and the missing wall hanging kit. We understand how concerning it is when you’re preparing for the holidays. We want to resolve this for you as swiftly as possible.
Please reach out to us directly at cs@neonchamp.com with your order details, and we'll ensure that the correct items are sent to you promptly. Your feedback is invaluable, and we appreciate your patience as we work to improve our service.
Thank you for giving us the opportunity to make this right.
Warm regards,
Neon Champ Support Team
Dear Serena,
We are truly sorry to hear about the issues you've encountered with your order and the lack of shipping notifications. Your experience does not reflect the level of service we strive to provide, and we understand how frustrating this must be.
We encourage you to reach out to us at cs@neonchamp.com with your order information. We are here to assist you and rectify this situation as quickly as possible. Your feedback is important to us, and we appreciate your patience.
Thank you for bringing this to our attention.
Warm regards,
Neon Champ Support Team
“Missing item on gifted sign. No one has answered 800 number for 24 hrs despite multiple attempts and prolonged hold time
No return email to customer service email.
Mult reviews of similar issue.”
Dear Customer,
We sincerely apologize for the inconvenience you've encountered with your order and the lack of response from our customer service team. This is not the level of service we aim to provide, and we understand how frustrating it must be to not receive your item as expected.
We urge you to reach out to us at cs@neonchamp.com with your order information so we can assist you promptly. Your feedback is important to us, and we appreciate your patience as we work to rectify this matter.
Thank you for letting us know about your experience.
Warm regards,
Neon Champ Support Team
“I would put zero stars if I could. I previously wrote a review regarding them giving me absolutely zero correspondence about if my order was even received. After I sent them an email, all they did was reply with a tracking number saying my order would be delivered. Yesterday (12/2) I got excited because my order finally arrived. I opened the package and found that my sign was broken. Not only were there cracks (with some piece barely hanging on) but the sign did not even light up when plugged it. I couldn’t believe it. After not responding to any of my emails previously, they continued the streak and didn’t reply to either of my emails that I sent. I really have no words for what is going on. I asked for either a refund or a new sign that actually works but I’m not sure I even want that given the track record they have established with me.”
Dear Michael,
We are truly sorry to hear about the issues you've faced with your order and the lack of communication from our team. Your experience does not reflect the standards we strive to uphold, and we understand how disheartening it can be to receive a damaged product after such a long wait.
Please reach out to us directly at cs@neonchamp.com with your order details. We want to make this right for you, whether that means getting you a working sign or processing a refund. Your feedback is essential in helping us improve, and we genuinely appreciate your patience.
Thank you for bringing this to our attention.
Warm regards,
Neon Champ Support Team
“After paying for a custom order over 2 weeks ago they are still saying that its in production and can not provide a shipment date nor send a photo of it being produced. I keep chasing them and keep receiving the same order. Seems like a scam. I asked if I could pay extra to get this quicker, no response. Avoid like the plague.”
Dear Kerstin,
We sincerely apologize for the frustration and lack of communication you've experienced regarding your custom order. We understand how disappointing it can be to have delays without clear updates.
Please reach out to us at cs@neonchamp.com with your order details, and we will work diligently to resolve this for you. Your feedback helps us improve, and we truly value your patience during this time.
Thank you for bringing this to our attention.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We sincerely apologize for the inconvenience you've faced regarding our delivery times. We understand how important timely shipping is to our customers and regret any frustration this has caused.
Please reach out to us at cs@neonchamp.com with your order details, and we will do our best to address your concerns and assist you in any way we can. Your feedback is crucial in helping us improve our services.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I have the same exact issue as one of the Anonymous reviewers below.
Great product at first! Craftsmanship looked good… The sign lit up very nicely.
However, we had the sign for almost 2 years… And then it just stopped working. We initially thought it was the remote… However, after changing the batteries, we realize that the remote was not the issue.
We tried calling the 800 number on the website 4 days straight… and no one ever answers that line. So we emailed customer support, and after about 10 back and forth emails with someone named Harper, requiring me to send numerous pictures & videos, the issue still isn’t resolved. Harper keeps instructing me to directly connect the sign to the power adapter… But we keep telling her that there is no way to do so. And instead of her explaining how this is done, she keeps replying to our email saying the exact same thing. It’s been almost 2 months now that the sign has been non-functional, and they are offering absolutely no help in resolving our problem. We’ve literally spent almost 2 months going back-and-forth through Email. I have requested a working number so that I could speak to a live person several times and even tried to contact someone through the chat function on the website… But again, no response. I will never order another item from this company… And I wouldn’t suggest you do either.
‼️ Furthermore… as you can see, they keep responding with the same AI message under every review… but not offering any resolutions.”
Dear Customer,
We apologize for the difficulties you've encountered with your sign and the lack of timely responses from our customer support team. Your feedback is invaluable, and we genuinely regret that your experience has not met the standards we strive for.
We understand how frustrating it must be to go through prolonged troubleshooting without a resolution. Please consider reaching out to us again at cs@neonchamp.com with your details, so we can assist you more effectively and ensure we address your concerns properly.
Thank you for your understanding, and we hope to resolve this matter for you soon.
Warm regards,
Neon Champ Support Team
“I wish that I was able to write a positive review of Neon Champ, but unfortunately I cannot. After receiving our quote, I asked if we would be able to receive our sign by a certain date and was assured that if we paid on October 29th and used priority shipping we would receive it on or before November 14th. We selected priority shipping and immediately paid on October 29th. I received the sign on November the 19th. It was poorly packaged and does not turn on when plugged in. There ar also spots where the rubber used to simulate neon tubing is coming off of the sign. Overall, we are very unhappy with the sign and to be honest, I wish we wouldn't have ordered it. We had plans to order another one for a different location but will not be doing so at this time.”
Dear Keith,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please know that the package is shipped via FedEx tracking number 770001652359
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“We ordered a sign for Neon Champ. We have not received it yet. I sent an email requesting a change and never received a response. I called about the change and was told that the sign was already in progress. Two weeks later, we still do not have the sign and there has been no communication about the delay.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“horrible. placed my order a month ago and didn’t receive any communication about it so i messaged customer service and they said there’s a huge backlog and they have no idea when mine will be ready. no eta.”
Dear Allison,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“SCAM. Never received my item, and no communication from them. They don’t reply via live chat or email.
DO NOT TRUST this company. They are clearly scamming people based on all of the reviews.”
Dear Ellis,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
